"Thank you for review your recent service experience with Hand-I-Maids! We would love an opportunity to increase the "B" ratings on quality. Your comments and feedback are help us increase our service level! Please feel free to call Shelly at the office 804.330.0271 if we can assist you with anything! Warmest Regards, The Hand-I-Maids team"

"Thank you for taking the time to review your Spring Cleaning experience. We're so happy that we have earned your trust to care for you home in the future as well. Please feel free to contact Shelly at our office if we can assist you with anything at all. 804.330.0271"

"Thank you for reviewing your recent cleaning service. We're so glad that you were pleased with your Spring Cleaning! We would love to help you with your cleaning needs in the future. Please feel free to call us if we can assist you. Happy Holidays!"

"Thank you for taking the time to review your service experience! We so pleased that you were happy with your cleaning service! If we can assist you with anything in the future, please feel free to call! With a smile, The Hand-I-Maids team 804-330-0270"

"Thank you for taking the time to review your service experience! We so pleased that you were happy with your cleaning service! If we can assist you with anything in the future, please feel free to call! With a smile, The Hand-I-Maids team 804-330-0270"

"Thank you for taking the time to review our services (removed member name). We very much appreciate your business and the kindness that you've always extended to our Cleaning Associates. Please feel free to call our office if we can assist you with any details of your recurring service. Many Thanks, Hope & the Handimaids team Hand-I-Maids"

"Dear [Member name removed], Thank you for reviewing our service. We could not find a record of your name or address in our service history. I am wondering if perhaps if you posted the review with our company by mistake, or if we serviced your home under a different name & address? In either case, we would be happy to assist you with any past or future services. You can reach myself or Shelly at the office at 804-330-0270. Many Thanks, Hope Hand-I-Maids"

"Dear (removed member name), Thank you for taking the time to review our services. I am glad that you were pleased with the quality of the service as a whole, but dismayed that you would rate our professionalism at the lowest rating. I understand how difficult it is to find a great service company, especially one to clean your home. Our service area is stated on our website (as it was when you purchased your Big Deal for services). We thought that by honoring that Big Deal and attempting to offer you a recurring schedule we were making extra efforts to assist you. It was my understanding that this was communicated to you verbally in the beginning. The decision to discontinue services to your home was not taken lightly. That is why we contacted you by phone, honored an additional appointment during the holidays, and offered you occasional services to help you with the transition. Because we strive for consistency with our arrival times and Cleaning Associate assignments, having a house outside of our area creates a situation where we would not be able to live up to that promise. That is why we could not continue to offer you recurring services. That offer still stands. If we can help you occasionally, we are just a phone call away. But also please reconsider your review rating. It seems that you did enjoy our Cleaning services but were merely upset that we could not continue to offer you services. We appreciate your perspective and value your feedback. We're sorry that we are unable to help you with your cleaning needs and sincerely wish you the best in your search for a new service company. Please feel free to call me directly if we can help you in the future or if you would like to discuss this in more detail. Warmest Regards, Hope Hand-I-Maids 804-330-0270"

"Thank you for taking the time to review our services [removed members name] and thank you for your business over all the years! We're honored that you trust us to care for your home. Many Thanks, Hope & the Hand-I-Maids team"

"Dear [Member name removed], Thank you for your feedback on your service last year. We contacted you the day after your service to followup but did not receive a call back from you. This was a difficult job for our team because there were so many areas within each room that you requested that we not clean. Because you opted to have only partial parts of the rooms cleaned as apposed to a complete cleaning room by room, you would have still seen dust in areas. I understand that so much time has passed now that this response may be irrelevant. However, if we can help you with this issue or anything in the future, please feel free to call us. Many Thanks, Hope Hand-I-Maids 804-330-0270"

"Thank you for the great review! We're so glad you're pleased with the service. We will make every effort to continue exceeding your expectations in the New Year! ~ Hope & the Handimaids team"

"Thank you for taking the time to review your experience with us [member name]. We appreciate your business and look forward to caring for your home into the New Year! Happy Holidays! ~ Hope Hand-I-Maids"

"Thank you for the taking the time to review our cleaning services! We hope we continue to meet or exceed your expectations. Please don't hesitate to call if you have any questions or if we can assist you with anything. Have a Merry Christmas! ~ Hope Hand-I-Maids 804-330-0270"

"Thank you for taking the time to review your experience during your recent Spring Cleaning. April left a voicemail message for you yesterday to make arrangements to drop off a replacement piece of glass for your picture frame. Our Cleaning Associates make every effort to take care when cleaning the items in your home. Because we hand -dust with a cloth, sometimes these things happen. But when they do, we make every effort to replace or repair items as mentioned above. I apologize that the picture was left askew. Cathy (your lead Cleaning Associate) mentioned that you had told her your Grandson would be coming to fix that because it had been askew for some time now. That's why she didnot attempt to straighten it herself. Please return April's call (804-330-0270) when you get a chance so she can discuss these items as well as answer any questions you may have regarding the cleaning time. The second Cleaning Associate had to leave because she had only arranged to stay for the agreed 4 hour cleaning and was unable to work over. The total cleaning time for your appointment was 8.78 man hours. You were not charged for the additional time the team worked over the purchased 8 man hours. They made every effort to get through as much of your home as they could; but as explained during the walk-through; a home of your size usually takes up to 10 - 16 man hours to complete a Spring Cleaning. We would be happy to scheduled a second appointment to clean the area that was not covered by your Big Deal certificate. Thank you again for trusting us to care for your home cleaning. We look forward to hearing from you soon. Have a blessed Thanksgiving holiday!"

"Thank you so much for the kind words. I'll be sure to pass them along to the team. We're very appreciative of your business and hope we can continue to "wow" you each cleaning!"

"Thank you for taking the time to rate our service. We're so glad you felt your overall experience was an "A". Thank you for pointing out the 2 areas that were missed. We welcome any opportunities to improve on the thoroughness of our cleaning. Hourly- priority cleans sometimes leave room for areas to be missed because the Cleaning Associates are focused on completing the rooms as efficiently as possible for you. Thank you again for using our services! Please call us if we can help you again in the future. Many Thanks, Hope & The Handimaids team"