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About us
Family owned & operated, proudly serving the Richmond Area since 1983, specializing in “Spring Cleanings” and routine weekly, bi-weekly, and monthly cleaning services to keep your home clean and beautiful year-round. Our scheduling focuses on providing you with the comfort of a consistant face cleaning your home paired with the professionalism and security of an experienced cleaning organization.
Business highlights
Emergency services offered
42 years of experience
Services we offer
HandiMaids specializes in Residential & Office Cleaning Services. Every recurring HandiMaids service begins with a top to bottom deep cleaning followed by weekly or biweekly routine maintenance cleanings. We offer the same detailed service to our Office clients. Custom schedules, cleaning plans are available.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.651 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 12% | ||
| 6% | ||
| 2% | ||
| 2% |
Showing 26-50 of 51 reviews
Heather J.
Sep 2014
I was very pleased. There were a few items that needed to be retouched, but they immediately took care of this with no pushback.
Response from Hand-I-Maids Inc
"Thank you for taking the time to review your experience with our services. We're so thankful to have you as part of our "client family". Please feel free to reach out to myself or April at any time if we can assist you with anything. Warmest Regards, Hope & the Hand-I-Maids team"
Deborah Y.
Sep 2014
That service turned out great. Two house cleaners came out and they were here for a long time. They brought their own cleaning supplies. They cleaned the floors, bathroom, kitchen and general housecleaning. They were super, helpful, on time and got back with me. Everything went as smoothly as possible; I even hired them back.
Response from Hand-I-Maids Inc
"Thank you for taking the time to review your experience with our services. We're so-o-o happy to have you as part of our "client family". Please feel free to reach out to April in the office at any time if you have questions about your service or schedule. Warmest Regards, Hope & the Hand-I-Maids team"
John R.
Jul 2014
unknown
Response from Hand-I-Maids Inc
"Thank you for taking the time to review your recent cleaning service! We thank you for trusting us to care for your home. Please feel free to call us if we can help you again in the future. Many Thanks, Hope & the Hand-I-Maids team"
Jackie M.
Jul 2014
They did a great job! We have a small house but we still paid the $159 for the Angie's List deal. But ti was worth it as they did a wonderful job of cleaning up the hair from our 8 rescued animals and my husband and I! Very clean staircase, fridge, base boards, bathrooms, and our disgusting couch is no longer disgusting! I plan to use them quarterly for this. Michelle came out to access the job prior and she is a true professional. Manager April was very responsive and Cathy and Jenny did a wonderful job.
Response from Hand-I-Maids Inc
"Thank you for the review [member name removed]! We were so glad that you were able to apply the Big Deal you purchased to this service. Please call us if we can help you in the future! Many Thanks, Hope Swinter & the HandIMaids team 804.330.0270"
Peggy J.
Jun 2014
unknown
Response from Hand-I-Maids Inc
"Thank you for taking the time to review your experience with us [member name removed]. I'm sorry that you didn't feel the experience was an A+. The Big Deal you purchased was only for 8 man hours. A house of your size would have required more time to complete. This is why met with you prior to the service to discuss the cleaning plan and put the together an efficient game plan for the day of the service based on your priorities. Our team also worked an hour & 1/2 over the time that you purchased with no additional charge. We would be happy to review any of this by phone with you again. I thank you for your business & for reviewing your experience. Warmest Regards, Hope Swinter Hand-I-Maids"
Cindy D.
Jun 2014
The service was professional and they did a good job cleaning my house for the time allotted. I thought the cost was good as a daily deal.
Jennifer L.
May 2014
We really liked our experience with Hand-I-Maids. April was always easy to reach and work with. When we had an issue with one of our cleanings, it was very quickly addressed and I was pleased with how it was handled. They worked really well with our schedule, especially since we had in- home child care at the time and an infant nap schedule to juggle! I was sad when we moved out of their service area and would totally use them again!
Response from Hand-I-Maids Inc
"Thank you for taking the time to review your experience with us [removed member name]. We were so sad that you moved out of our service area, but wish you tons of happiness in your new home. Please feel free to call us if we can help you with anything in the future! ~Hope & the Hand-I-Maids team"
Shari H.
Apr 2014
unknown
Response from Hand-I-Maids Inc
"Thank you for taking the time to review your recent Spring Cleaning! We hope you'll think of us in the future if we can assist you again. Best Regards, Hope & the Hand-I-Maids team"
Lynn R.
Apr 2014
unknown
JoLynne D.
Apr 2014
Held an initial consultation to discuss cleaning needs and priorities. Two ladies arrived, got right to work. I checked in with them several times during their 4 hour visit. They were engaged and busy. Did a great job cleaning house. Weren't able to clean all the areas we discussed due to time.
Response from Hand-I-Maids Inc
"Dear (Member name removed), Thank you for your comments. I will be sure to share them with the team that cleaned your home. We appreciate the trust you placed in us to care for your cleaning needs. If we can ever assist in the future, please give us a call. 804.330.0270. Many Thanks, Hope & the Hand-I-Maids team"
Dave B.
Apr 2014
Very disappointed in our service. We bought the pre-paid offer which of course doesn't cover our sized house. We agreed on an additional sum to do the whole house. There were 2 ladies that showed up, as agreed. One of the two worked at a snails pace and it went about 3 hours longer than they thought it would. That would have been fine if the work was done well. A spring cleaning was advertised as a full house deep clean. I lost count of how many horizontal surfaces were not touched. Also, we were told that "we are a move and dust everything kind of company." Well, our book cases didn't get touched!
Our intention was to hire them afterwards on a regular basis. No chance. We have had 4 different companies come out and quote since then and it was embarrassing that during our walk-thrus, each found additional huge dust areas that weren't touched as well as parts of our MASTER SHOWER that weren't even cleaned.
Finally, we were supposed to also get a call the next day for a follow up on how it went and now we are 4 days out and I still haven't heard from someone. This was a borderline F grade and I am extremely unhappy right now!
Response from Hand-I-Maids Inc
"Dear [member name removed], We are very dismayed to hear that you were unhappy with your spring cleaning. Our office manager did mentioned that she spoke to you today and that you declined accept our 100% guarantee offer to come back to view and re-clean the areas of your concern. I understand that it may be inconvenient to take the time to have us visit again. It is very difficult to address these concerns without seeing the areas, however I will share with you the feedback from our Manager, Michelle. We were aware that 1 of the cleaners was a little slow, however her work is usually very good. We did try to compensate for her lack of speed by having our Field Manager (and most efficient, thorough cleaner) lead the team. We also went over the cleaning time you were charged for and did not charge you for the overage. Regarding the shower area: Michelle said that you had requested to use the shower while we were still working in that room. Were your comments about the shower from observations before we returned to complete that room? Michelle confirmed that she checked the entire bathroom before leaving that afternoon and did not observe any unfinished work in the shower area. Regarding the bookshelves; we do promise to "pickup and move" when we dust with the exception of books on a bookshelf. Michelle cleaned the built in bookshelves in the upstairs hallway herself; she reported removing all items and even washing & drying the bookshelf before putting the items back. There is also a bookshelf in your office that was brought to my attention. She confirmed that she did remove all trophies and pictures to dust. They also hand-washed the wood floors in that room and the dining room to be sure there was no dust or pet hair left. We normally only mop these areas. We thank you for taking the time to share your feedback with us. We do make it our top priority to always "over-deliver" on our promises and I'm sorry you feel that we under-delivered. It would be very helpful if you find the time to share with us where you found these "untouched" areas. Michelle was very confident that she checked behind all areas of the house and she was very surprised that you were displeased; especially because [member name removed] told them they did an "excellent job". Although Michelle has never received a complaint and guarantees her work; I know that your perception of the service is what matters. Any additional information you could share to help us understand why you feel the service you received deserved a "D" rating would be very much appreciated. We would like to still extend the offer to visit your home again this week to correct any work that you feel wasn't done well. Lastly, you mentioned that you did not receive a followup call. April did call and leave a message Monday (2 business days after the cleaning). She normally calls the next day, so I apologize if she called later than you expected. Again [member name removed], thank you for reaching out to us. We would be happy to discuss or show you every cleaning task that was performed in your home and turn your unhappy experience into a great one if you'll give us the opportunity. Warmest Regards, Hope Swinter Operations Manager 804.330.0270"
Ben T.
Jan 2014
Did A real good job ,and staff did a great job of follow up to make sure things went well.
Response from Hand-I-Maids Inc
"Thank you for your business [member name removed] and for taking the time to review our services. Please feel free to call April or myself anytime we can assist you in the future! Many Thanks, Hope Swinter 804-330-0270"
Laura R.
Aug 2013
We have a 5 bedroom 5 bathroom home they are consistent and very processional.
Response from Hand-I-Maids Inc
"(member name removed), Thank you so much for taking the time to post a review of our cleaning services. We will be sure to pass along your kind comments to Tiffany, your Cleaning Associate. Please feel free to call or email anytime we can assist you. We appreciate your business and the trust you've placed in us to care for your home cleaning needs. Warmest Regards, Hope Swinter Hand-I-Maids 804-330-0270"
Shelly H.
Jul 2013
They are excellent. They are fair with their pricing. They are a family run business and are very professional. They are punctual, polite and their service is excellent. I cannot say enough good things about them. They screen their employees very carefully and have nothing but top-notch employees.
Response from Hand-I-Maids Inc
"Thank you [removed member name] for the wonderful review. We always look forward to talking with you! We will be sure to pass along your kind words to Deanna. Thank you for your continued business. We will continue to do our best to earn your business in the coming years! Please don't hesitate to call if we can assist you in any way. Blessings, Hope Swinter"
Harriet C.
May 2013
The spring cleaning provided was excellent. The two cleaners spent 4 hours and cleaned everything from top to bottom. We have hardwood floors and oriental rugs, and both were satisfactorily cleaned. The bathrooms have never looked so clean. The biweekly service has been equally satisfactory. They follow the special requests, follow regular instructions. The discussion of price and visit to the home before the first cleaning was very professionally organized.
Response from Hand-I-Maids Inc
"Thank you for taking the time to review our services [member name removed]. We are very honored that you chose us to care for your home. Please feel free to call our office if we can help you in any way in the future. Many Thanks, Hope Swinter Operations Manager"
Ellen W.
Jul 2012
They are very reliable and they do a clean job.
Cindy S.
Jul 2012
They were very professional and cleaned very thoroughly. They had great rates, too.
Shelly H.
Jul 2012
They are wonderful. The staff is very cooperative, professional, polite, and pleasant.
Roger D.
Apr 2012
They are very good at what they do.
Ellen W.
Apr 2012
They do a very thorough job, and I am satisfied with their work.
LJ T.
Apr 2012
Everything always goes well. We have used their services for many years, and we are always satisfied with their work. Furthermore, they are accomodating of our travel schedule.
Adriana D.
Apr 2012
They are very thorough and very personable. They are reasonably priced as well.
Benjamin L.
Apr 2012
I have used this company for about five years. They do a great job and are always responsive. If I have an issue they are very quick to rectify it.
Elle L.
Jan 2012
The only thing I don't like is that I need them to clean my house every third week and they refuse to do that. They require every two weeks or every four weeks. Every two weeks is too often and four weeks is not often enough, so I am actually looking for a new home cleaning company.
Response from Hand-I-Maids Inc
"Thank you for your feedback. Hand-I-Maids' schedule frequency options make it possible for us to send you a consistent cleaning person every cleaning. We would be able to accommodate a 3 week schedule, however it would not always be the same cleaner. We will contact you this week to discuss your options in detail. It's been a pleasure serving you in 2011. We hope we can accommodate your scheduling needs in 2012. Best Regards, Hope Swinter, Operations Manager"
Carole P.
Jul 2011
HandiMaids did the work in a professional, courteous manner with attention to detail.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Hand-I-Maids Inc is currently rated 4.6 overall out of 5.
Hand-I-Maids Inc accepts the following forms of payment: CreditCard
Yes, Hand-I-Maids Inc offers free project estimates.
No, Hand-I-Maids Inc does not offer eco-friendly accreditations.
No, Hand-I-Maids Inc does not offer a senior discount.
Yes, Hand-I-Maids Inc offers emergency services.
No, Hand-I-Maids Inc does not offer warranties.