Firestone Complete Auto Care Store

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The alignment was not entirely satisfactory. The ride quality was improved, but the steering wheel was left off center. This should not occur on a well done alignment. My biggest issue, however, is Firestone's $9 "Shop Fees" charge. When I asked the service coordinator who was ringing me out what the charge was for, since I couldn't imagine what sort of miscellaneous parts might have been needed for an alignment, I was told it was a charge to cover the "use of our WiFi and coffee and things like that." Funny that I was charged that since I dropped it off at the shop and my son and I walked to a neighboring eatery for lunch. Never touched their coffee, logged in to their WiFi, watched their television, etc. Having that sort of thing available to customers is table stakes at this point and should not be passed on to the customer. It is their policy of charging this fee that will keep me from bringing any new business to Firestone.

We had a very good experience. They took care of what we needed to be done. It was efficiently and reasonably priced. I felt they're very good. They're great. They're very efficient and very helpful. They got me in and took my order. They found out what kind of service I needed. They gave me an estimate and recommended what I needed.

Finished work on time and did what was promised.

I have been bringing my 1995 Toyota Corolla to this Firestone store for over a year and have been consistently impressed with their knowledge, friendliness, efficiency, and attention to customer needs. They have been great about explaining work that needed to be done, and giving me options on what really needed immediate correction in order to stay safe, and what could be put off if necessary to spread out the costs. I highly recommend them to anyone looking for auto service, from annual inspections to major under-the-hood work.