Exterior Source

Until the past few weeks, I would have left a 4-5 start review for Exterior Source. The office staff and work crews have been very friendly and helpful. The house we purchased has Leaf Guard gutters on it, and I’ve had the company do a few repairs related to water damage and damage prevention for a total of roughly $1,200. Recently I had a corner on my garage with wood rot. I also had an issue with a leak over our kitchen window. In order to preserve the Leaf Guard warranty, I called Exterior Source first, for a quote. This is where things went south. The quote, after a discount, was $1,700. The issues were as follows: 1. A leaking corner joint on the gutters – Caused the rotten wood on the garage. 2. A water diverter that was too short – Causing water to flow around it and leak in the kitchen. I requested a call from the owner, and got a call from Kristian (the sales manager). I explained my frustration with the quote and was told he would call the following day after he’d reviewed the quote so we could discuss further. I didn’t get a follow-up call. Fast forward a week or so, and I got a follow-up call about my experience with the sales team. I shared the experience and the fact that I didn’t get a promised follow-up call. I was told these notes would be shared with the salesperson (Dan) and his manager (Kristian). Still no follow-up. I did schedule a cleaning with Exterior Source, and got another follow-up call. I explained that I wasn’t aware the cleaning had happened and that I knew I had a leaking corner and I needed it repaired. I thought that was being scheduled, but I heard no more about the issue. I decided to have the wood repairs done by my handyman. A couple of weeks later, handyman is working through the repairs, and explains the corner joints are leaking. By the way, we had 3 corners with wood damage, Dan only found one in his inspection. He asks if he should reseal the leaking corner pieces and I called Leaf Guard to ask. The lady I spoke with was super nice and had someone out the next day to reseal the corners. I explained I was having repairs done on the wood behind the gutters but I wasn’t warned that the gutters could not be altered at all to keep the lifetime warranty. At this point, I’m happy. We’re back on track to Exterior Source being a customer focused company, despite our minor issues. When Jake came out (super nice guy) I was told I no longer had a warranty on my gutters, because he noted screws were replaced on a corner piece and a downspout. Keep in mind the work not performed on this visit was running a few beads of caulk in the leaking corner pieces to stop the leaks. Exterior Sources offer is to come out and rehang the gutters (none were removed in the repair), and reseal the corners for $300 to reinstate my warranty. Great service is easy when things go well. Companies that put the customer first when things don’t go as planned understand the value of a customer. The current leadership at Exterior Source seems to need a lesson in taking care of customers.

Real professionals who obviously take pride in their work. Excellent job.

It took a long time to get started - our siding had to be special ordered, and it was a high-demand period in the neighborhood.

happy with work

great job done

I was satisfied with their service.

Install was done very quickly with few issues. And any issues that were noted, were taken care of without any mentioning or charging of additional costs for me.

They worked quickly and were professional. Everything turned out well and the gutters have worked well over the winter and with the spring rains.

I hired the company in November and the sales guy wrote on my contract that the work would be done in 3-4 weeks (they were a little behind since it was the holiday season). In reality, the job didn't get done until February! But I have to say they did a good job and the trim looks nice.

All windows replaced and special space made for dryer vent.

Excellent work. Technicians were courteous and professional.

The crew worked efficiently and in a conscientious manner. They asked questions to make sure everything was done as I wanted it to look.

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They did a great job. They are durable, they did a good job, and the gutters are no hassle and they look nice.  It was a little pricey, but it was worth the money.

I am satisfied with them. They did it when they said they would do it, they cleaned up well after themselves, and I have had no problems with the gutters at all. When they got there, I made sure they were there, and then I went to work and when I got back, it was done. The interaction with them was fine, and the gutters are working fine. They were on time, and they did the work when they said they would do it.

He was on time, polite, met with us even though the weather was not ideal for discussion of exterior site work.  He listened to what we wanted to accomplish and incorporated most everything into the suggested plan.  The cost of this project is over our budget so we are looking at ways to divide the project into stages to make it more affordable. 

It was just fine. They were on time and professional and they cleaned up after themselves. Very prompt.

It was fine.