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AirRight Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
At AirRight, Inc., we help our customers by providing them with the most comfortable living spaces we can with our heating and air conditioning services. If you need a new heat pump, furnace or air conditioner, need your existing unit repaired or maintained, would like to add a new air cleaning system.
Business highlights
Emergency services offered
14 years of experience
Services we offer
Residential & commercial HVAC repair, custom duct design, gas retrofits, home energy audit, humidifiers & filters. **24 Hour Emergency Service**, installation of new equipment, thermostats, water heater
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6150 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 150 reviews
Andy M.
Jun 2023
What is the point of having a warrantee when they cant/wont get the part? its been 3 days...does no one overnight? I assume they get the warrantee parts for free that why they refuse to get something local. I even offered to have it picked up and was told they would not do that. I don't see the value in my warrantee or my service contract. My family has been sleeping in 80+ degrees for 3 days.
Brandi P.
Jun 2020
I would definitely hire this company again for any HVAC repairs if needed in the future. They were the only company to call back and promptly make an appointment. The gentleman who fixed one of our A/C units was friendly and honest. He also showed us some basic maintenance going forward.
Gwen W.
Jul 2019
They went above and beyond to come out to me the day after a holiday, the guy was informative and kind.. And not afraid of my Shepard ;) I wouldn't use anyone else because I know they are truthful and honest and most importantly treated me so well!
Steve G.
Jul 2019
AirRight came out within a few hours of our call and got our Trane heat pump & oil furnace heat up and running in. We knew ahead of time that it was going to be an after hours service call, but we were glad to pay a little extra to have heat overnight.
Annette T.
Oct 2018
Went great
Chris C.
Sep 2018
I had AirRight come out in July because my AC unit was not cooling and tech that came out found it low in Freon. The unit is fairly new and the tech did not look for leaks and put Freon in it and charged me $217. Two weeks later the unit was not cooling again and I called AirRight to come back out. They send a different tech this time and he complained the whole time that I should buy anew unit rather than repair mine. This tech wanted to leave before fixing my unit so I called into their shop and complained and that I need him to fix my AC. The tech stayed for a while but watching him work, he did not look like he knew what he was doing. He smelled of weed. Finally he said that he thought we had a leak in the copper inset lines and would have to come back the next day rather than going and getting the part. We had to stay in a motel that night because it was so hot. He came back the next day and replaced the copper lines and charged me $500. Two weeks later the SC would not cool again and I called a different company that found that the coil in the air handler had a leak and replaced it and so far so good. Do not call AirRight because they provide poor customer service, R.I.P. you off and just don’t know what they are doing.
Response from AirRight Inc
"We are sorry you still had problems after we replaced your leaking line set. We wish you would have called back because we stand behind our work. The first visit on July 31st the tech found your system low on charge. He quoted you what it would cost to do a leak search and you declined. He did a visual look and saw no signs of oil that would show a leak. He topped off the system and charged you for the services provided. On the bottom of your invoice it states if we had to replace more than 2 lbs. of refrigerant you may have a leak. It states what it would cost and that we can not be responsible for it leaking back out.It also states that leaks can get worse after adding refrigerant because of the increase in pressures. The second visit on August 20th the tech did a leak search and found the line set leaking where whoever installed the system used several connectors on the line set. He quoted you replacing the line set to get rid of the connectors and have less of a chance of a leak ever occurring again. Line sets are not kept on the service trucks. Replacing the line set is a time consuming task and the schedule was full that day. If we could have done it that day we would have. The tech came back out the next day and replaced the line set. He pressurized the system with 200 psi of nitrogen and let it sit and the pressure never changed. He then released the nitrogen and proceeded to pull a vacuum on the system. He pulled it down to 250 microns. If there was another leak in your system at the time of pressurization the pressure would have never held. If there was a leak during the vacuum process it would have never reached 500 microns let alone 250 microns. When confronted about smelling like weed the tech offered to go to Lab Corp. and take a drug test. I am sorry if you thought he was using marijuana but I can tell you some stories of what we encounter at other customers houses. So maybe you were smelling something he encountered somewhere else and it left a smell on him."
Chris S.
May 2018
The guy was here for maybe 20 minutes, 25 at the most. I have this serviced regularly and it takes atleast 45 minutes to do this right. The guy apologized for not having his work van and said he could not "spray it" because the equipment was in the van. This is unprofessional to me. He did not offer to come back and do the spray, so I had to ask and he said he would. He also said he could not reach the upper damper to adjust it, he did not have a ladder or anything or ask me for one. also, I have a fence around my outdoor unit, he had to bend the nails to move it to gain access but did not put it back. He seemed like he was in a rush to get it done and get out.
Laura G.
Mar 2018
Rep came to our house, and within minutes of his arrival, found the issue. He gave a full breakdown of the charges for the visit, and offered to apply those charges toward a maintenance plan without any high pressure salesmanship. He gave me sufficient time to think it over while he finished up. Only complaint: he didn't finish the job and had to come back on a separate call to do so, but showed up with a smile, and finished the job to my satisfaction. Signed up for the annual maintenance package, and am convinced that I made the right choice, and that I chose the right company to do the servicing. Added bonus: the dispatchers at the office are polite and professional. All around good company to deal with.
Susan Z.
Aug 2017
unknown
Pat S.
Jun 2017
They do a good job.
Maureen D.
Apr 2017
Can't say enough good things about the installation. Very impressed with the workmanship. The two installers had a can do attitude. Totally 100% satisfied.
Melissa S.
Jan 2017
The Service Technician was very knowledgeable, professional, and timely. The only issue we had is that they charged us over $100 for a $12 part with no response from management when we questioned it. The office staff pacified our phone calls with empty promises and communicated conflicting messages. They explained that the inflated price included the service charge - so essentially they charged us twice for the service call. We were told a few times that a manager would call us. We provided our grievance in writing and after 8 weeks with no response, have concluded that Air Right prefers to neglect their customers and pocket the money. We originally went with this company because of their "A" rating on Angie's list. Don't let their overall rating deceive you. Although they may earn good reviews in their service - their customer service is virtually non-existent. if you do use them, make sure to research the price of the parts before you pay, as they are most likely gouging you on the cost.
Shana M.
Jan 2017
The tech said nothing was wrong, but 2 weeks later it snowed and my house go all the way down to 48 degrees, so I had to call the emergency line to have someone come out and incurred an additional $600 to have someone fix it during the snow.
Vanessa M.
Dec 2016
Dean was unprofessional, rude, and accusatory. Dean acussed me of lying when I explained to him the last time I changed my air filters. Went as far as to say my house was dirty. I could go on with everything he did wrong. I can see why this service call was $75. I got what I paid for.
Dan P.
Dec 2016
All was good
Moses C.
Oct 2016
Damper controller was replaced with newer version and is functioning properly.
Hal H.
Oct 2016
Got it working in under 20 mins
Richard M.
Oct 2016
The service call was great. The technician was on time and quickly determined that it was just a tripped circuit breaker. He ran diagnostics and found no other issues. I have had an issue with them properly applying a coupon that I purchased through Angie's list that fully covered the service call and diagnostics. I'm still getting calls saying I owe $54. I've talked to them and they say they'll fix it, but I'm still getting calls.
Melissa W.
Oct 2016
Awful. I called to make an appointment for a diagnostic on the air conditioning unit since it was not cooling properly. They sent a technician but he wanted to charge me an additional $125 to do a leak check on the unit on top of the service call charge even though the refrigerant was low so it was obviously leaking. The only thing he would do was add refrigerant and charge me for it. Of course, since it was leaking, the refrigerant did not last so I was out all that money for nothing. When I called to complain and give them a chance to make things right, all they did was send another guy out who gave me an estimate for a whole new air conditioning system even though there was nothing wrong with the outdoor unit. The system only needed a new coil which is half the price of a new unit. Was very disappointed and would not recommend AirRight for air conditioning service.
Deborah S.
Aug 2016
It didn't. See above
Subir P.
Jul 2016
Shane came ahead of time and quickly diagnosed the problem. A/c issue with the furnace switch gone bad. He spent time in hot attic trying to diagnose the issue. Went to check breakers in garage and went back up in attic. Tested power and other things. He was prompt, courteous and helpful. He explained what the issue was and charged very reasonably for the work performed. Angielist pricing helped with the discount on diagnostics. The scheduler (lady) on the phone was extremely polite as well and accomodating. Would use them again. And will Recommend AirRight to neighbors . Thanks to Angielist for helping me find them. There were other A/C companies too but I went with them due to high As all around and reasonably pricing . Airitight will come back again to replace a switch but that is not a problem because Shane got the AC working for the time being.
Margo S.
Jun 2016
unknown
PAMELA W.
Jun 2016
Shane serviced two heat pumps. He was pleasant and thorough. He arrived on time. I thought the price was a bit high, but I was impressed with the punctuality and professionalism, so I am willing to pay that and establish a relationship with this company vs. searching for cheap coupons. I also signed for a maintenance contract and thought the price of that was very reasonable, more so than others I investigated.
Shane spent a lot of time answering my questions and explaining what he had done. I will ask for Shane again in the late fall when I have the winter service done. I would recommend this company.
Shane spent a lot of time answering my questions and explaining what he had done. I will ask for Shane again in the late fall when I have the winter service done. I would recommend this company.
Nancy N.
Apr 2016
The air conditioner wasn't working. They diagnosed and replaced a bad fuse in the outside A/C unit. It has worked perfectly ever since.
Sidhartha W.
Mar 2016
.
Licensing
State Contractor License Requirements
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FAQ
AirRight Inc is currently rated 4.6 overall out of 5.
AirRight Inc accepts the following forms of payment: CreditCard
Yes, AirRight Inc offers free project estimates.
No, AirRight Inc does not offer eco-friendly accreditations.
No, AirRight Inc does not offer a senior discount.
Yes, AirRight Inc offers emergency services.
No, AirRight Inc does not offer warranties.