AirRight Inc

What is the point of having a warrantee when they cant/wont get the part? its been 3 days...does no one overnight? I assume they get the warrantee parts for free that why they refuse to get something local. I even offered to have it picked up and was told they would not do that. I don't see the value in my warrantee or my service contract. My family has been sleeping in 80+ degrees for 3 days.

I would definitely hire this company again for any HVAC repairs if needed in the future. They were the only company to call back and promptly make an appointment. The gentleman who fixed one of our A/C units was friendly and honest. He also showed us some basic maintenance going forward.

They went above and beyond to come out to me the day after a holiday, the guy was informative and kind.. And not afraid of my Shepard ;) I wouldn't use anyone else because I know they are truthful and honest and most importantly treated me so well!

AirRight came out within a few hours of our call and got our Trane heat pump & oil furnace heat up and running in. We knew ahead of time that it was going to be an after hours service call, but we were glad to pay a little extra to have heat overnight.

I had AirRight come out in July because my AC unit was not cooling and tech that came out found it low in Freon. The unit is fairly new and the tech did not look for leaks and put Freon in it and charged me $217. Two weeks later the unit was not cooling again and I called AirRight to come back out. They send a different tech this time and he complained the whole time that I should buy anew unit rather than repair mine. This tech wanted to leave before fixing my unit so I called into their shop and complained and that I need him to fix my AC. The tech stayed for a while but watching him work, he did not look like he knew what he was doing. He smelled of weed. Finally he said that he thought we had a leak in the copper inset lines and would have to come back the next day rather than going and getting the part. We had to stay in a motel that night because it was so hot. He came back the next day and replaced the copper lines and charged me $500. Two weeks later the SC would not cool again and I called a different company that found that the coil in the air handler had a leak and replaced it and so far so good. Do not call AirRight because they provide poor customer service, R.I.P. you off and just don’t know what they are doing.

The guy was here for maybe 20 minutes, 25 at the most. I have this serviced regularly and it takes atleast 45 minutes to do this right. The guy apologized for not having his work van and said he could not "spray it" because the equipment was in the van. This is unprofessional to me. He did not offer to come back and do the spray, so I had to ask and he said he would. He also said he could not reach the upper damper to adjust it, he did not have a ladder or anything or ask me for one. also, I have a fence around my outdoor unit, he had to bend the nails to move it to gain access but did not put it back. He seemed like he was in a rush to get it done and get out.

Rep came to our house, and within minutes of his arrival, found the issue. He gave a full breakdown of the charges for the visit, and offered to apply those charges toward a maintenance plan without any high pressure salesmanship. He gave me sufficient time to think it over while he finished up. Only complaint: he didn't finish the job and had to come back on a separate call to do so, but showed up with a smile, and finished the job to my satisfaction. Signed up for the annual maintenance package, and am convinced that I made the right choice, and that I chose the right company to do the servicing. Added bonus: the dispatchers at the office are polite and professional. All around good company to deal with.

Can't say enough good things about the installation. Very impressed with the workmanship. The two installers had a can do attitude. Totally 100% satisfied.

The Service Technician was very knowledgeable, professional, and timely. The only issue we had is that they charged us over $100 for a $12 part with no response from management when we questioned it. The office staff pacified our phone calls with empty promises and communicated conflicting messages. They explained that the inflated price included the service charge - so essentially they charged us twice for the service call. We were told a few times that a manager would call us. We provided our grievance in writing and after 8 weeks with no response, have concluded that Air Right prefers to neglect their customers and pocket the money. We originally went with this company because of their "A" rating on Angie's list. Don't let their overall rating deceive you. Although they may earn good reviews in their service - their customer service is virtually non-existent. if you do use them, make sure to research the price of the parts before you pay, as they are most likely gouging you on the cost.

The tech said nothing was wrong, but 2 weeks later it snowed and my house go all the way down to 48 degrees, so I had to call the emergency line to have someone come out and incurred an additional $600 to have someone fix it during the snow.

Dean was unprofessional, rude, and accusatory. Dean acussed me of lying when I explained to him the last time I changed my air filters. Went as far as to say my house was dirty. I could go on with everything he did wrong. I can see why this service call was $75. I got what I paid for.

Damper controller was replaced with newer version and is functioning properly.

The service call was great. The technician was on time and quickly determined that it was just a tripped circuit breaker. He ran diagnostics and found no other issues. I have had an issue with them properly applying a coupon that I purchased through Angie's list that fully covered the service call and diagnostics. I'm still getting calls saying I owe $54. I've talked to them and they say they'll fix it, but I'm still getting calls.

Awful. I called to make an appointment for a diagnostic on the air conditioning unit since it was not cooling properly. They sent a technician but he wanted to charge me an additional $125 to do a leak check on the unit on top of the service call charge even though the refrigerant was low so it was obviously leaking. The only thing he would do was add refrigerant and charge me for it. Of course, since it was leaking, the refrigerant did not last so I was out all that money for nothing. When I called to complain and give them a chance to make things right, all they did was send another guy out who gave me an estimate for a whole new air conditioning system even though there was nothing wrong with the outdoor unit. The system only needed a new coil which is half the price of a new unit. Was very disappointed and would not recommend AirRight for air conditioning service.

Shane came ahead of time and quickly diagnosed the problem. A/c issue with the furnace switch gone bad. He spent time in hot attic trying to diagnose the issue. Went to check breakers in garage and went back up in attic. Tested power and other things. He was prompt, courteous and helpful. He explained what the issue was and charged very reasonably for the work performed. Angielist pricing helped with the discount on diagnostics. The scheduler (lady) on the phone was extremely polite as well and accomodating. Would use them again. And will Recommend AirRight to neighbors . Thanks to Angielist for helping me find them. There were other A/C companies too but I went with them due to high As all around and reasonably pricing . Airitight will come back again to replace a switch but that is not a problem because Shane got the AC working for the time being.

Shane serviced two heat pumps. He was pleasant and thorough. He arrived on time. I thought the price was a bit high, but I was impressed with the punctuality and professionalism, so I am willing to pay that and establish a relationship with this company vs. searching for cheap coupons. I also signed for a maintenance contract and thought the price of that was very reasonable, more so than others I investigated. Shane spent a lot of time answering my questions and explaining what he had done. I will ask for Shane again in the late fall when I have the winter service done. I would recommend this company.

The air conditioner wasn't working. They diagnosed and replaced a bad fuse in the outside A/C unit. It has worked perfectly ever since.

Tech was on time and courteous. Explained what he checked and why.

Overall a good experience. My only issue is the price felt a bit heavy. I discovered the outside unit of my heat pump was not cycling on and the fan would not engage/start. Made the call to AirRight in the morning and they were able to have someone out by 11:00 am. Mandy, who handles the phone and scheduling, was very helpful and Scott the technician was very professional. My only concern was the price. Total price for the service was $680.00. The two parts needed - a capacitor and the compressor fan motor- I found online for $40 for the capacitor and $160 for the motor which included shipping. I was quoted $550 to replace the fan motor and $160 to replace the capacitor. As I stated above, the technician was here by 11:00 a.m. and all the work was completed by 1:00 p.m. and that included a trip back to the shop to pick up parts. Total time onsite doing work was about 1 hour. While I'm pleased with the service, I just think the overall price was excessive.

Overall it took 2 hours of hard work to figure out what was going on. In the attic a fuse was blown and we went to the thermostat that kept shutting off and thought it was that. After the guy replaced the fuse and reprogrammed the thermostat he concluded it the thermostat was broken but that wasn't the case. Next he thought there was a wire that was bad in the system so he swapped out wires. Finally we ended up at the outside unit and discovered that some part of it had burnt out which was causing the fuse to burn in the attic. After switching out the burnt part on the fan the system started working again. I got charged an additional $136 for the part, after all the work the guy did and really difficult troubleshooting I thought it was a good deal. Highly recommended.

It went better than can be expected. Mr. Hix gave me the best price by far over 10 other HVAC companies on Angie's list He measured all the work that need to be done and had special duct work prepared to maximize air flow etc. His installers showed up as scheduled and did a thorough job. A few days later, his Quality Review man came by and checked everything. Another point that was very important is that many of the other HVAC companies on Angie's list didn't feel it was necessary to have the count inspector check the work. But Mr. Hix said that county inspectors should definitely be involved. I would recommend this company to anyone because they are thorough, professional, responsive and very ethical And best of all, they had the lowest price

I purchased a $49 service visit on Angie's List and called the same day to arrange an appointment. They were able to get me in the very next day, which was wonderful because it was over ninety degrees outside and we really needed our A/C! The person who answered the phone seemed knowledgeable and was very professional in scheduling. The technician arrived on time, actually a little bit early :) , and he was very polite and professional. He went right to work and fixed the problem, which got the air conditioning working again within the hour. My only concern was that he went right to doing the repairs and didn't let me know about the cost of them until they were complete. Luckily, I had enough money to cover the cost, but I always like to be told ahead of time a ballpark figure of how much the service will cost. All in all, I think I got a pretty good deal, since he went ahead and did all the things that you would do on a yearly A/C maintenance as well as fixing the problem. I plan to use Air Right when I do my heating maintenance this fall, and I'll simply be sure to tell the technician when s/he arrives that I'd like to be informed of any additional costs before they do the work

Airright/Hix installed our Trane system several years ago. We have had annual service contracts with them since. Yesterday when I came home from work, I discovered the ac was not working. I called around 2pm; they were able to get a service man at our house at about 3:30pm. They found the problem and fixed it all within an hour. This is the 3rd time I have had to call them for service over the last 11 years and they have always responded within hours. Thank you for being so responsive.

We purchased this service through the Angie's List Big Deal. We had been having issues with our A/C not blowing cool for portions of the day especially when it was very humid outside. I called them on Monday to schedule and appointment and they advised they could get someone out by Wed between 12-4. The technician arrived in the 1 o'clock hour on Wednesday. After explaining our issue, he immediately had an idea of the culprit. He checked our filters, A/C unit outside and in the garage. He determined what our problem was, and explained why we were having the issue and what we could do to prevent it. He was very knowledgeable and professionial. I would use this company again in a heartbeat!

Process went very well. Upon return from vacation, we discovered that our upstairs AC unit was not cooling. Since it was on the weekend after hours we called the 24 hour number for AirRight and left a message for the on-call technician describing our problem. Within less than 10 minutes Alex returned my call and we did some basic troubleshooting over the phone to narrow down the problem. Alex then offered to come out to the house that night to confirm and perform the repair or delay the service call until normal business hours to avoid the after-hours premium charge. He was clear that he would be happy to work the project either way and was offering the weekday option as a way to reduce our costs. We opted for the weekend service call and provided directions to our home. He estimated that he could be on site within 30 -45 minutes and arrived within the projected window of time. Within just 5 minutes of arrival, he had diagnosed the problem and since he had the needed part on his truck, replaced the failed capacitor. After completing the repair he checked the voltages and closed up the unit. Alex was very easy to work with and OK with me as a curious homeowner watching the entire process. Before he left, he processed the invoice electronically, collected payment, and emailed me a receipt. The company was currently offering an Angie's List service call discount and also offered a discount on the installed part. Both discounts were applied to the bill and we were very pleased with the fair price charged by AirRight. We have been doing business with Bill Hix (owner) for more than 10 years and they have always been responsive in handling our residential HVAC work.