About us
Residential, commercial, retail, and industrial customers alike have come to rely on 89-Paint as their preferred painting contractor. We are proud to provide our high-quality exterior and interior painting services in Richmond and throughout the Central Virginia region.
Business highlights
Services we offer
Painting Contractor, Residential Painting, Commercial Painting, Interior Painting, Exterior Painting
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by 89-PAINT
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 0% | ||
| 4% | ||
| 2% | ||
| 6% |
Filter reviews by service
"Hello [Member Name Removed]! It's Gaby, the employee who gave you a call to collect that survey! Thank you so much for posting such a great review and recognizing that sometimes mistakes happen but we always try to resolve them. We hope to work with you in the future and wish you all the best."
"Mr. [Member Name Removed], I'm happy to hear that you were happy with Rodrigo and the work he completed for you. Our goal is to provide excellent service to our customer. If you have any other painting projects in the future please think of us."
"Hello [Member Name Removed], Thanks for writing this amazing review about your experience with us. We love being able to help our customers have an easy process when it comes to finding the right painter for the job. Let us know if you ever have any future projects because we'd love to work with you again! Thanks 89 Paint (804) 897-2468"
"Hello [Member Name Removed], Thank you for previously taking the time to write us an honest review, as any feedback that we receive is taken highly into consideration to help us grow as a company. Since working with you, we have received new management and painters that are determined in providing only the best experience for our highly appreciated customers. Please, if you happen to have any future projects, let us know what we can do to help and show you that we would like to make things right. Thank you, 89 Paint (804) 897-2468"
"Hello [Member Name Removed], I would like to apologize for the experience that you had with our previous management, as it was completely distasteful on our fault. We are not aware if this issue has been resolved and understand that plenty of time has passed since but we would love to speak with you to make things right. Since we worked with you, we have brought on new management and painters onto our team and would like to show you how things have changed in case you have any current painting needs. Thank you again, 89 Paint (804) 897-2468"
Details:
The company that painted our home 10 years ago no longer operates in Richmond so we were on the hunt for a new company. We received three quotes. Each company commented how they thought they had the wrong home because the paint job was in such good shape. 89 Paint was highly recommended so we went ahead and signed the contract.
They didn't arrive the Monday we had agreed on so I checked in on Wednesday. Millie was very responsive and apologized. She mentioned that Ronnie was supposed to contact me. He had apparently gotten behind at another job because of rain. I said I understood and just let me know when they plan to start. The only indication I had that anyone had started work was when I arrived home a few days later to see our back entrance littered with paint chips and debris scattered about the yard (e.g., rags, cardboard, scraper). I sent an e-mail highlighting my disappointment the workers left the job without cleaning up. Ronnie apologized and said he'd speak to the foreman. That should have been an indication of the frustrations to come in the next few weeks.
As the job progressed, there seemed to be limitless issues. Specifically (but not exhaustively),
- they didn't use the paint brand we had agreed on
- damaged boards weren't replaced; they were merely painted over (apparently that's their method; they wait until the house is painted and then replace boards so they can "see the sheen")
- light fixtures and doorknobs weren't being properly protected (had paint all over them)
- they cracked a window pane in the storage room
- trim wasn't being properly sanded and primed; peeling paint was merely being painted over
- voids weren't being properly caulked and prepped; they were merely being painted over
- the exterior part of the front door was so sloppily painted, we had to repaint the interior part of the door
At the job's end, we had no less than three walk-arounds. Each time, I found a missed spot on the siding, missed trim, fixtures with paint on them, paint on the fence, paint on the patio, etc. At this point, I was underwhelmed and exhausted. I signed their little "page of satisfaction" sheet and said good riddance.
But now, six months later, the poor quality is already showing. Crackling paint on the front porch ceiling, front door bubbling, siding bubbling, trim peeling, replaced boards bowing because they weren't properly caulked and sealed, garage doors peeling, etc. Just an overwhelming disappointment.
I called last week for warranty work. I suspect that process will be as frustrating as the rest of our experience. Apparently, the scheduling delay is due to the rain. I pointed out it's not the rain that's the issue; it's the poor quality overall that requires them to return. The rain is interfering with their ability to fix their shoddy workmanship.
So please save yourselves the frustration. We found a fantastic company ten years ago. I'm sure they still exist in Richmond. This is not one of them. We weren't happy at the beginning, middle or the end. Keep looking RVA!
"Hello [Member Name Removed], I would like to thank you for posting your honest review, but more importantly like to apologize for the inconveniences we were the cause of. Since the last time we worked with you, we have gone under new management and are determined to making sure our previous customers can see the change in quality we are trying to provide. We understand that there had been previous conversation of making things right but would like to let you know we would be more than happy to talk things over with you and help establish a better relationship if you have any future painting needs. Again, we sincerely apologize. Thank you, 89 Paint"
"Hello [Member Name Removed], We would like to apologize for the lack of accountability that we have shown in the past. Due to the new management and painters that have joined our team, we definitely have grown as a company since this review was posted and would like the opportunity to show you. Please, if you have any future projects keep us in mind so that we can make things better. Best, 89 Paint (804) 897-2468"
"(removed member name), I am so truly sorry for the interaction that you had 89Paint. I assure you that the lack of professionalism that was given to you is not how we conduct business. If there is anything that we can do for you in the future I can assure you that you will not get the same result. Again, my sincerest apologies."
"Hello [Member Name Removed], We understand that there has been more than enough to fix the inconveniences that we caused you, however we have recently come under new management and would love to show you that we are focused on our customer's experience from beginning to end. We apologize for the experience we have caused you and would love to help settle the matter. Thank you, 89 Paint (804) 897-2468"
"Hello [Member Name Removed], We'd like to apologize for the experience that you have with one of our project managers in 2013. Since then, we have established different company values and goals due to new management and would love the opportunity to speak with you about your experience with us. Thank you for your honest review of us, it definitely has caused us to grow as a service provider. Thank you again, please reach out to us if you think there's anything we can do to help. 89 Paint (804) 897-2468"
At that point, we felt we could get more estimates, and there is even a discount if you do and another estimate is lower, yet we did not think it was necessary. We thought it was possible to get a lower estimate based on lower standards, but not a better paint job. Of course, we could have gone without as many coats. As our house is older and we want good coverage to extend it's life, we went with 89Paint.
Jeff made sure supplies were available to the crew and that they understood the details of the contract so they could follow through appropriately. Although there was a supervisor on site each day, Jeff came by to make sure it was going as he expected and we were happy with the work. He quickly resolved any issues to our satisfaction. After all painting was complete he made a final review to make sure the job was done to contract, at a minimum. On the last day, Jeff had a painter stop by with him as he had some areas he felt needed more work, and did not leave until we were happy with the job. He did not ask for a check, other than the original deposit, until he was sure everything was complete. In fact, I was the one to say it looks good, and I need to write you a check. Our house could not look better. Neighbors who were here when our house was built, say the house looks better than it did when it was build. Happy customers here, thanks to Jeff and his high level of customer service and dedication to the job.
Overall, it is difficult to make a decision to have a quality painter paint one's house, versus a cut rate price with say a painter who paints part time, etc. Mainly because it's hard to be sure what you will get, even with a very specific contract. Not many people are use to writing contracts for painting work. Although we had a complete contract, with the details spelled out, the main thing was we felt we could trust Jeff. We felt he would hold up his end of the bargain, and provide a first class quality finish on our house. We were absolutely right. Although 89Paint is a large growing company, Jeff makes it seems like a small family business. He takes pride in his work, and is a man to be trusted. The end result is spectacular. I do not hesitate in recommending you call him for your painting needs, exterior or interior. It's hard to find a good painter. Jeff's your man.
"Dear [member name removed], thank you so much for taking the time out of your day to write us this review! We so appreciate the kind words and the patronage to our business. Sincerely, the 89-PAINT family"
Very disappointing.
"[Member name removed], thank you for your feedback. We're so sorry you had that experience with the sales process. That associate is no longer with our company and unfortunately the record in our system is incomplete, so I couldn't find a record of the proposal either. Please accept our apologies and if you ever have another project, or still haven't made a decision on this project, I would love to send somebody out for you and get you a proposal on the same day! We truly do attempt to be as responsive and attentive to our customers needs as we can possibly be. Sincerely, Ethan Wirt"
I was not expecting much from painters
they are thought of by me as pretty unreliable bunch
as I was a painter one summer in college.
I was very pleasantly surprised.
Showed up on time every day.
They finished on time!
Always had my home clean!
Very polite.
And came in right on budget.
I would highly recommend 89 Paint!
"Thanks so much for your business and the great review!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
13509 E Boundary Rd, Midlothian, VA 23112
Service Hours
| Monday: | 9:00 AM - 5:00 PM |
| Tuesday: | 9:00 AM - 5:00 PM |
| Wednesday: | 9:00 AM - 5:00 PM |
| Thursday: | 9:00 AM - 5:00 PM |
| Friday: | 9:00 AM - 5:00 PM |
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