J & G Septic Service

We had our septic worked on March 21,2025. We were referred to this company by our realtor who used them in previous transactions with the company agreeing to allow payment at time of closing on the house sale. The owner of the company agreed to do the work with payment taken out at the closing of our house on March 31st. Despite this agreement I received an invoice the day of the work completion and a late payment notice two days after. I was told not to pay as there was an agreement to pay at settlement on March 31. Our closing ended up getting pushed back due to our buyer with no fault of our own. This was communicated to the company. On April 9 I was sent an email from Sara stating that they were not a bank and would refer the acct to collections. I asked why they were going back on their agreement to allow us to pay at closing and was told I could talk to their lawyer. I agreed to pay before this and was sent to an invoice link that didn’t work and therefore I couldn’t pay. The next day I received a new invoice for charges that included a lawyer consult and the fee for issuing my husband and I a warrant of debt, despite telling them multiple times we were paying. I called the court system and there was no warrant or legal filings. Sara completely fabricated an invoice in an attempt to get more money out of my family. We paid for this service and I wouldn’t recommend them to my worst enemy. I am positive there will be a reply justifying this behavior, however, I think it’s imperative to future consumers that you understand this company has terrible customer service and absolutely no concept of legal contracts and the proper way to request payments. Avoid at all costs.

I called J&G for a clog in one of our septic pipes. They promptly responded and successfully cleared the clog. Upon clearing the clog, we determined one of the lines was not correctly sloped. J&G gave me a quote to correct that issue, and to replace an old iron pipe that had corroded. Upon starting the work, J&G found an unexpected second septic tank, which they cleaned, and determined that most of the drain field was not sloped correctly. They spent an extra day correcting all the issues, and stayed within the original quote. Super-happy with the service, and would definitely call them again.