Southern Spa Service
About us
Award winning SPA and pool service. Making repairs on spas , pools and jetted bath tubs for over 20 years. All cards accepted.
Business highlights
Services we offer
Pool repairs., Spa & whirlpool bath
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 6% |
"Thanks, glad to hear from another happy customer."
"Well........ as I read this , my only thought is , this person has me confused with somebody else. I do spa repairs, and have over 20 some years experience, I can do some pool repairs. I'm not sure what the actual complaint is here. Stay safe, and have great day!!!!"
Would definitely recommend.
I filled the tub once again, turned on the electrical and to my surprise, I had another leak. Or, maybe it was the initial leak - it is hard to tell when the initial leak was never fixed.
I have texted Kevin and called many times asking him to please review the most current leak. He was supposed to come out weeks ago and yet the work has never been completed. I am now out $500 and still do not have a functioning hot tub.
"This is a classic case of owner neglect of the spa. When I showed up, the spa was left with water in it to freeze. And it did. I quoted a price to fix the leaks that I could see. ( spa built in an enclosed sunken deck). In the spa business , whe you fix a leak it requires adhesives that can't get wet immediately. That leak was fixed. Upon refilling spa she noticed she had another leak, ( wasn't the same one). This leak was on a higher plane of the spa level. Water got into her electrical box as a result. I came back and fixed that leak and her electrical components. Weeks later she called and said there was another leak. ( remember tub was allowed to " freeze". I came back out and to her I would have to disassemble her deck in an area to access the leak. She told me , at that time that she was selling the house and if it costed more than $100 more to repair she would get her contractor to remove it and deck over the repair for that cost. ( sounds kinda cheap for a contractor). And that she would call me back after she thought about it. I have not heard from her. Then I saw this. It's a real shame that I went out there repeatly to no added expense. Frozen broken spas can be complicated. I explained this. Upon reading this an if you have questions , please call me. God bless"
My husband had been doing all of the service on the spa but was stumped as to why the heater would not turn on. Kevin was here and working on it and within a half hour or so had it fixed. No complaints and I would call him again.
The only thing I would do differently is to establish the price up front. That was OUR fault because my husband talked to Kevin on the phone but I was here for the service. I asked for the 10% AL discount and Kevin gave it to me. I was surprised at the fee for the service, but admittedly he got the spa working when we couldn't and I am happy for that.
Spa. My 9 year old Leisure Bay Spa has
leakage around the pump and motor wouldn?t startup each year without a
screwdriver assist to free motor Kevin correctly diagnosed that both pump and
motor needed to be replaced. He saved me
$55 with a new pump/motor he had over price from Leisure Bay, and total cost
was quoted at $475. I had checked with
other Spa Repair Services and they were significantly more expensive.
The only problem I had was the initial new pump/motor
installed didn?t work properly and tripped my electrical breaker. Kevin apologized and ordered another new pump
and motor from his supplier. It took about
a week, but Kevin came out promptly after delivery and installed new pump/motor
which has worked perfectly from the first time on after it was installed. He
didn?t charge me for second service call for additional trip to install second
new pump/motor; in fact, he gave me a discount on my quoted price for my hassles
in the repair delay. He also provided a one year warranty on anything he
touched.
I will definitely use Southern Spa Service again for any future
Spa repairs I have.
Service was excellent. The responsiveness was top notch. They had to order a part and the return visit was just as efficient.
"In response to this review I would like to point Out , that I called her to tell her I was running behind schedule. Secondly , I did overlook the fact that the shipping for A 40 pound pump was$35. I expressed that to her at the time and she paid for the shipping. It was a phone call later that she called me wanting her $35 dollars back. For the sake of pleasing my customers I told her ok, and DID charge back a refund of $35. I love doing business for my customers and want to make them happy, sometimes at my expense. Everyone have a blessed day"
He was here about an hour, and had the hot tub up and running. It was a pleasure doing business with him, I would absolutely recommend him to any Jacuzzi hot tub owner having issues and/or needing service or repairs.
He is very knowledgeable, and has a very positive attitude, along with being extremely professional
Kevin detailed the attributes of rebuilding the old pump, or replacing it with a more modern and efficient unit.
We replaced the unit and he installed the new pump.
One of the things that Kevin did that we appreciate, is that he explained all his procedures, and gave a quick lesson in how the hot tub operates, and what was needed to get it working efficiently again.
Oh by the way, he also did a full check of the components, and systems, to ensure that the spa would perform to all our expectations.
Excellent experience and he will be recommended to all our friends who need a good tub or spa mechanic.
"I'm sorry , I'm not a pool repair service. I get voicemails A lot about pool repair, I cannot respond to all of Them to tell them I'm not a pool tech. I'll be glad to Help with any spa problem. Please kindly remove this Comment as it is unfair. Thank you"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
8082 Elder Trail, Mechanicsville, VA 23116
Get our Angi-powered app
