Services we offer
CELLULAR PHONE SERVICE.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 50% | ||
| 17% | ||
| 0% | ||
| 0% |
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There are six of us so I don't know the price, but it is high. We really don't care for them much. They kind of finagled me into something that I did not understand but normally their normal price was better, that's why we went with them. I think my husband had a discount with them as well. Until we get out of the price break we will use them. We have had a lot of trouble with their coverage in certain places that we are so we don't get coverage. I did not understand it and she knew I did not understand the whole thing and she put me into a phone that was way out of my need. I didn't really follow through. I thought I was getting the one price and it was actually more. When I went back she was, like, I'm sorry, you signed a contract. I felt not only stupid, but used. She was so kind and sweet and everything, but, oh, boy when it comes to business they insist.
I went to their FAQ/blog site, and it appears this is not a unique situation. There were countless complaints for the same thing. The older accounts did not have this, but once you change your plan, these new charges go into effect.
When asked, their customer reps can not give an answer to explain this fee, and in some circumstances, they "waive" the fee for individuals who complain excessively. (I was encouraged via email by several customers, and told to "hang in there and keep complaining....they'll drop the fee".)
Thus far, they repeat their mantra to "send us a private message so we can call you to discuss the matter". They refuse to send an email or anything in writing, which I have now asked for twice.
Our phone coverage at our home (now in Montclair since 2013) is poor, and requires us to be outside or near particular windows to receive calls. The coverage map states we should have full call and 4G in this location.
We are considering other service providers, and I'd like to use this forum to alert customers and potential customers to these business practices.
They have really improved on their customer service.
The man who sold me the phone was very helpful. When I went back to buy a charger for the car, he had me pull the car around to be sure I was buying the right thing.
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