CARPET YARD

We have worked with Jim before to carpet bedrooms. This time it was for 2 staircases and a hallway runner There were many good choices for design and Jim gave great advice. The scheduling was quick once we decided. Measurements were take in our home the next day and the carpet was installed within 10 days. Highly recommended! The stairs look gorgeous!

Needed inexpensive carpeting for resale. They knew just what to offer and installation went without a hitch. Installer was very thoughtful and responsive.

Bill was very helpful in selecting and ordering carpet to meet my time frame. The installers were excellent. Would definitely recommend.

Wonderfully well. The owner estimated our job and he was delightful and extremely helpful in helping us select the correct carpet for our application. He was professional, friendly and all together wonderful to deal with. We cannot recommend him highly enough!

Great overall experience from first call to estimation to work performed

They were very good. They were fine; they were very good. It was fine; you can give them A's. They were here for a while doing it; they did the whole house. The workers were fine. They did a fabulous job; very excellent. I don't entirely remember everything because it was a very long time ago. Yes we did move our furniture out and it gave us the incentive to clean up. We had to take everything off the bookshelves and move everything. It forced us to throw out stuff. The quality of their work was excellent, excellent - very good. It just looks very nice and they did a very professional job. There were no mistakes and nothing that didn't work. Considering all the work that they did, we thought it was reasonably priced.

We were concerned about replacing the dining room carpeting with hardwood because the catch was that he new floor had to match the 30 year old hardwood floor in the adjacent living room. We shouldn't have worried. Not only were they able to find a wood with a matching grain, John, the wood floor specialist was able to come up with a stain that matched perfectly. During the process the men were extremely careful moving our furniture and putting it back exactly where it needed to go. We also special ordered an area rug to put under the dining room table and chairs. Aaron Still, the sales person helped us with the design, and it came out beautifully. The end result is that our dining room looks fantastic. The second job was replacing all of our upstairs carpeting including the staircase leading up to the second floor and the carpeting in all of the closets. We have a large upstairs with a lot of heavy furniture (and a lot of closets)!. The two-man crew who replaced the carpeting were amazing, We thankfully did not need to empty out a single drawer (nor did they have to remove any of the drawers). All the furniture was carefully removed and put back into place without, bumping, scratching or leaving any marks on our newly painted walls. The workmanship and professionalism for both jobs was top-notch as was the great customer service and follow-up we received both from Aaron Still our salesperson and Randy Femrite, the Operations/Installation manager. We would not hesitate to recommend them or use them again. The crew is the same for both the McLean and Merrifield locations.

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I bought a small-ish "oriental" rug last fall and needed a pad for it. I paid for it and went back at the appointed time to pick it up.  It hadn't been delivered to the store and Bill said he would bring it to my house.  A small pad!!
Then I bought a larger one and dealt with someone else, not Bill, who sold me a flimsy pad (expensive, I thought) which I think belongs on top of wall-to-wall carpeting.  I recently had back surgery and sit on the edge of the bed to put my shoes and socks on and the rug was skidding out from under my feet.
I went in, Bill was not there, and the man who sold me the pad mentioned above said he had given me several choices which was not the case.  I have a memory like an elephant.  I said I wanted the kind Ayoub had put under all my other (real) Oriental rugs--the thick, furry kind which are to be used on hardwood floors. He said it would be much more expensive, was not particularly anxious to help me and didn't do so on the spot. Especially since I told him I didn't think I should have to pay for it.
Today I got a call from Bill and he said he had the piece waiting for me---that it had been measured and cut and ready for me to pick up. No charge.
Keep in mind that I am really a two-bit customer and I believe this is customer service WAY beyond "the call of duty".  They are taking a loss on this.  I hope my review will help steer business in their direction.  Be sure to ask for Bill.
Thank you very much!