The Home Depot

At the end of a basement finishing project, we needed to complete the final step of installing wall-to-wall carpet. We had specifically done all prior phases of the basement finishing project exactly like the rest of the house (same doors, woodwork
details, paint, outlet covers, etc.) so that the newly finished space would flow seamlessly from the upstairs.
We wanted to match the texture of the carpet that we had installed upstairs, which was a high-grade nylon fiber carpet from Mohawk Carpet called Hidden Sea (this is the type of carpet, not the color), using a darker color of carpet in the basement. We had looked into and rejected carpet that the contractor recommended, as well as every product that company you see advertised on TV that comes out to your house could have provided, because they were all polyester fiber, which makes a big mess with lots of shedding. We had also checked with the company that had installed the Mohawk Hidden Sea carpet, and found that they were unable to provide a product that would match that texture. In addition, although we wanted to pay $3,000, their total cost with charges for a padding upgrade, and charges for the tucked-under stair installation that would match what they had done upstairs, would be well over $4,000, for carpet that wasn’t going to achieve the texture match that was our primary objective.
We researched online and found that Mohawk’s Hidden Sea carpet was no longer available anywhere. Fortunately, we checked with Home Depot on Liberia Avenue in Manassas, Virginia. We took a swatch of Mohawk’s Hidden Sea into Home Depot and found that Mohawk was currently making a carpet called Enraptured II that exactly matched the texture of Hidden Sea. Problem solved. We borrowed Home Depot’s color sample chart for Enraptured II and selected the medium brown / tan color called Cavern.
Home Depot handled every step of the process, including taking the order, scheduling the measurement appointment, taking the
measurements, discussing the options (we selected 15 foot wide carpet), installing the carpet, cleaning up after installation, and following up with us to ensure that everything had been done to our satisfaction, with superb professionalism. With no charge for the upgraded padding that provides a waterproof barrier between the carpet and the basement’s concrete floor (in case somebody spills something), and no charge for the tucked-under stair installation, Home Depot’s total cost was right on the money at the $3,000 that we wanted to pay. The carpet looks and feels perfect. We have had no issues (not a one!) with the Mohawk carpet that Home Depot installed, and we give them our highest recommendation.

I haven't made any major purchases there. I have just purchased a little of this and little of that. I bought the locks for changing locks in the house from there. The price was right.

HD deleted the order.

I DIDN'T HAVE ANY PROBLEMS WITH THE WORK THAT THEY DID. THEIR RESPONSIVE AND THEY PERFORMED THE TASK WELL WITH NO DAMAGE TO THE HOUSE OR ANY OF THE FURNISHINGS.

THE DESIGNER AT HOME DEPOT WAS OUTSTANDING I WOULD GIVE THEM AN "A". THE WORKER INSTALLED THE COUNTER DID AN OUTSTANDING JOB. AT ONE TIME IN THE PROCESS, I ALMOST GOT CHARGED TWICE AS MORE BY THE BOOK KEEPER. WARN PEOPLE TO DO THE MATH ALSO SO THEY DON'T GET OVER CHARGED.

HOME DEPOT WAS VERY REASONABLE. PROVIDED QUALITY WORK. THEY HAD THE BEST PRICES IN TOWN. THE INSTALLERS WERE EXCELLENT, DID A VERY GOOD JOB PUTTING IN THE CARPET.