RLB Services Inc

Could not have gone better. Very responsive, efficient, knowledgeable, and friendly.. Fair price. Terrific follow through with permitting. Definitely would have back for future work and strongly recommend.

unknown

Great! Called him on Friday after hours and he went out of his way to get the parts on Saturday morning to do the job.

Experienced, polite, tidy, professional, punctual. Yes, I'd recommend him. 

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He is excellent and we have been using him for 20 years. We like the quality, pricing, friendliness and all around good people. The quality of work is always like the first time.

They showed up on time and did a quality job.  Very patient explaining everything to me and answering all my questions.  They took great care to leak test my system before and after the installation of the gas line.  I would recommend them if you seek gas fitting or plumbing service.

Always on time; handled my condo board very efficiently; made excellent choices of materials; completed work on time and with excellent craftsmanship and skill.  Very pleasant man to have under the same roof for 2 weeks.  No complaints whatsoever.  I recommend him highly and would use him again.

Telephone messages are promptly returned and I was called to be notified he was on the way.  Company believes in good customer service and delivers every time. 

I called his office and made an appt. -very friendly. This time I even changed the date at the last minute (which I usually do not do but I was sick).  They moved the date. He showed up as promised, took care of all the work.  Usual great service

The company is owned by a master plumber, Bob Beckwith, who is the same person who does the work. My hot water heater was 26 years old when the seals finally gave out so I had already done my research on water heaters when i needed one. I purchased a State Select water heater from Ferguson's plumbing supply store. I called several master plumbers who were all very polite, but not used to only installing a water heater already purchased. All of the estimates I received included the price of purchasing a water heater through them, and none were less than $950. Price aside, it also was challenging to match up a recommended plumber with the brand/model of water heater that I wanted to buy.

Mr. Beckwith was one of two highly recommended plumbers suggested by a local plumbing supply company. When I called - around dinner time - he took his time to talk to me right then. He was willing to come out the next morning, but I explained that I would rather wait an extra day and meet Friday afternoon to accommodate my work schedule. (My office has a shower that I was able to use.) He agreed to come about 2:30 p.m. Friday to install the new water heater, which I was having delivered the next day, on Thursday. Mr. Beckwith also asked if I could make sure to get an expansion tank, which he said should cost me about $35 if I had the supply company add it onto my order.

On Friday, Mr. Beckwith's wife called to tell me he was running a little late because he had an emergency in Arlington. I live in Centreville and am familiar with the traffic from that direction so I knew about what to expect as far as his arrival time. She updated me again before he got to the house, which was appreciated. There is really no getting around traffic in DC Metro. When he arrived, Mr. Beckwith was ready to get right to work. Unfortunately, the tank that I thought was empty was completely full. It took a lot more time and effort having to disconnect and drain the old water tank, but he didn't charge me extra. Instead, he gave me a quick lesson on how to tell when a water tank is empty. He replaced a cut-off switch and moved the water lines a bit for me, which I asked him to do. He was able to do everything I asked and then some. He explained that the expansion tank he wanted me to get was to help save my pipes when the pressure in the water tank rises and pushes some of the hot water into the piping system. Water pressure has increased in my neighborhood since the house was built. Apparently people know that because someone else told me the same thing just a couple of weeks ago, but I had no clue until Mr. Beckwith told me.
The whole job, which included removing the old water heater, took about 3 hours start to finish. At the end, he still only charged me the original estimate. He explained that it would have cost more if I had bought a water heater through him, but it was within range of the other estimates I had received. I don't know if the other plumbers would have done as thorough a job, though.  

My home inspector came by a couple of weeks later for a separate issue and commented it was the first time he has seen an expansion tank installed correctly in any of the houses he has inspected.

I called in the morning, he squeezed me in in the afternoon.  Called before he came, investigated the problem quickly and efficiently ... and had to run out to fetch the correct part, but was back quickly and the problem was corrected without any further difficulty.