Reines RV Center

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We've had good experiences with them. They're always helpful and we've never had any issues. They've done the work in a timely manner and the salespeople are very nice.

We had to make our service appointment about 4 weeks out because they were so busy. We had plans for a trip 4 days after the appointment. We dropped it off the evening before the appointment in their parking lot using the night drop box hoping they would get to it first thing in the morning. My hubby called that afternoon and left a message. He called several times the next day and the day after but only able to leave a message. Finally the 4th day (day before our trip) he spoke with a person only to be told they had to order a part that would take 2 weeks to ship in. We arrived 1 hour before closing time, for service, to pick it up. They wrote a ticket and gave it to their man to bring it out front. We waited, waited, and waited while watching them move 5 trailers around, close up and even reminding them once about our trailer. I went inside to find someone with real authority while my hubby stood outside to be sure the service manager saw him before driving off with our trailer still in the back. I got the owner of the business who finally made things move. The service idiot put the ticket in his pocket and forgot and nobody bothered to remind him! He did give us a quick apology but his managers had already left. As we drove off my hubby said we'll drive an hour out of our way to avoid this place. My amazing hubby was able to buy what he needed from Home Depot, watch several videos and made the repair himself.

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Bad news first: someone in the service department neglected to tighten the axle nut on one of the trailer tires. The entire wheel and brake assembly is held onto the axle by this nut. We towed the trailer from Reines to the storage facility which is about 15 minutes away. The wheel did not fall off, thank God, and we didn't notice the problem right away.

My husband and I planned to go out in the rv for a few days during the last week of May. He stopped by the storage facility on his way home from working a half day to make sure everything was all right before we left later that afternoon. He noticed a serious problem with one of the wheels so he called Reines. He had trouble getting anyone on the phone to help him. (Everyone was at lunch, it was the week of Memorial Day, etc.) He then went to the shop in person. After talking to the service manager and other people higher up the food chain, a service tech and a higher-up met him at the storage site to see the wheel.

They discovered the potentially dangerous error and immediately set to work to fix it. Towing it for just the short distance from Reines to the storage site had caused damage. After getting the brakes, wheel, etc. off with a crowbar and a hammer, they had to go back to the shop for more parts.

So, now the good news: Reines did not attempt to avoid responsibility for the error and did not hesitate to correct their mistake. They didn't charge us for the service visit to our storage place, for the labor, or for brand new replacement parts they installed. Our trip was delayed but fortunately the campground was kind enough not to charge us for the night we had reserved but were unable to stay. And most importantly, we didn't crash.

When we first found out about all this, naturally both of us were furious because we had paid Reines a large amount of money to screw up our trailer and place us in danger. But I have to give them credit for their response to the situation, which was entirely appropriate and very rapid. There's no getting around the fact it was a dumb mistake, but dumb mistakes do sometimes happen. We were left with a good impression of Reines RV overall.

I did an extensive walk through and training on the new coach lasting approximately 6 hours. Found that the hide-a-bed frame was bent and needed to be replaced. That and a closet electrical switch needed replacement. Pretty good for a piece equipment as complicated as a full size motor home. Took two weeks to get the part but no issues wight he fix. It is all good. When I got the bed fixed, I also had the coach winterized. Again I was able to be fully trained in how to do it in the future for myself. The technician showed me each step of the process as he did it. This way I can take that two month Florida job later this winter and be assured that I can respond quickly and de-winterize and re-winterize on the fast turn-around my schedule requires. One extra not: The winterization process on a large Coach is fairly complicated. The technician forgot to show me one drain point. It worried him so much that he actually cam to my house (after calling me) to be sure it had been set properly and that I knew where it was.

Overall they did a great job on my RV. However, they did forget to service my generator as I had requested

Satisfied with service performed and completed within 24 hrs.

We are not happy with them. They are never able to help, never available, and they take forever to do anything. They did not charge us anything the last time because they weren't able to help.

We are happy with their services. They have excellent services.

They are very thorough. They sold me my RV so I have priority service from them. They have a long waiting list of people for their service. They are also economical to me and if something's not done properly, I can bring it back to them to re-fix it.

Their prices are very competitive. Sometimes they are a little slow in their service. They are about the best company around. I would not use them in the future because I don't need the service anymore.