R S Myers Service Co

Excellent! I have used RS Myers several times and I am always impressed by how knowledgeable they are and the quality of service. I manage an apartment building and there are several large appliances cumulatively and washing machines seem to be the worst offenders. They have repaired four of my washing machine/dryers and every time the work was high quality and they were able to explain the issue well. One thing I was impressed by also is they are not just looking to make a profit, they genuinely want the customer to be happy. On one occasion they informed me that although they would be happy to do costly repairs if I would like them, their recommendation was to first check the price of a new machine as that would likely be the better choice. On another occasion they helped me realize that a more recently purchased machine was still under warranty and that I could have the manufacturer fix it for free rather than paying them to do so. They are a pleasure to work with and I would highly recommend them!

We have used RS Myers for many years for appliance repairs, but we will never do so again.
In October, John made costly ($1800) repairs to our Sub Zero, and replaced many parts.  On January 7, John replaced the thermostat at my husband's request.  Two days later the refrigerator started making clicking noises and stopped running.  John returned and said that the compressor sent by Sub Zero in October was "weak".  Sub Zero sent us a new part, and John and Bob replaced it, charging us $200 for the service call.  
 Two days later, the refrigerator stopped working altogether.  We didn't bother to call them back, refusing to spend any more money on poor repairs and costly parts.  We had to replace the refrigerator.

John had difficulty removing whatever part he needed in order to replace a broken part.
When he was done, he told my husband that it needed major work.  The dryer was making noises AFTER he left that it wasn't making BEFORE he came.  We had to go out and buy a new dryer, wasting almost $300 of our money.

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Things started out okay; they came when they were supposed to, although Terry the technician had neurological problems that made it difficult for him to use his hands. He originally tried to remove our huge wall oven by himself but was unable to. He didn't have all the tools he needed and had to ask my 14-year-old son to help him. He eventually got the wall oven out and told me that not only was the electronic control panel not working, but the heating element in the oven was ruined too. I asked him how those two things could be related, and he tried to explain but he did a poor job. Another service visit and many dollars later, the oven was working.
Except that, for some reason, the door didn't close properly anymore. I called them to come out again, and Terry came and looked and said that the lock motor was broken. He charged me more $$$ to replace it, but the problem still occurred.
He came out again and said that everything was working properly, and that the reason the door didn't close all the way was because the seal was old and soft, and to replace that we'd have to replace the whole door. I declined.
Now we are getting ready to sell our house, and of course the home inspector noted that the oven door didn't close properly, so I called a different repair company and asked them to come take a look. They guy took about 30 seconds to tell me that the hinges on the door were damaged; he said it looked like someone had put a screwdriver in them to get the door off (which Terry had in fact done). $300 later and the problem is solved.
I called RS Myers and asked them to reimburse me for the cost of the new hinges; the woman who answered the phone said she'd look into it and have someone call me back. No one ever did, so a few days later I called and asked to speak to the manager, and got Bob. I explained the situation to him and his response was "Legally and morally we have no responsibility." He said he'd check with Terry to see if he remembered anything about the work, and he would get back to me. That was a week ago and I've heard nothing.
STAY AWAY FROM RS MYERS. "Family-owned business" is great in theory, but in this case it stinks in practice.

Sent a amazing tech that has work for company for 30 years

Our Whirlpool Gold refrigerator was not cooling properly. (I now see on the internet there seems to be a problem with Whirlpool).
Anyway, the repairman was prompt, courteous, and tried all sorts of things to check out the problem. We pointed out a problem with the bottom hinge of the door. Yep, that was the problem. He had never seen a problem like that before. The door wasn't closing properly and wasn't making a proper seal. The refrigerator was sucking warm humid air from the kitchen into the unit and causing it to freeze up.
He charged us $152 and said he'd call back and have to come back to fix the hinge. No one called. We waiting thinking he was doing research. A week later the door fell completely off of the refrigerator onto my wife as she opened the door to get a drink.
How these guys get an and quot;Aand quot; rating and come up 1st on Angie's list puzzles me. I read all their reviews and the reviews are all over the place. Good, bad, and ugly.
I hope there's an and quot;Aand quot; Team out there in the Gainesville area but it's not RS Meyers. More like average. More like hit and miss.

We were afraid the compressor may have died, but as it turned a faulty relay was the problem.
the service man happened to have one in his van. The repair
was done within an hour and the Terry couldn't have been more
helpful or nicer. We are relieved that we don't have to buy a new
refrigerator especially since we plan to remodel our kitchen in the new
year.

The service tech was extremely neat and clean. He was an older gentleman and I first thought he may not know how the electronic parts actually work, however, he certainly was able to diagnose the issue quickly. Unfortunately, the cost of repair was much more than replacing the Washer.
He was actually early and really appreciate his knowledge of the washer. I felt very comfortable with his diagnosis.

I'm a Realtor. I called them for service on a refrigerator in an unoccupied listing in Arlington. They were easy to schedule with and called 1/2 hour before arriving so I could meet them at the property. The problem was quickly diagnosed and repaired. The technician was neat, efficient, polite and knowledgeable.
I've used a number of repair firms in the past but these people are the best. I'll use them in the future.

The refrigerator is now working properly. Simple story. The refrigerator does not work. The repair tech comes out and diagnoses the problem as a bad control module. The tech orders and installs the replacement module. The appliance now works properly.

We were renting a condo and our clothes dryer stopped heating. The landlord had us investigate the repair and the building manager recommended this company. The technician came out the next business day after I called to make the appointment. He showed up a little after the given time frame, diagnosed the problem very quickly, and made the repair on the spot. The technician was very nice and explained exactly what the problem was and how to prevent it from happening in the future. Other than him being a little late (a common occurrence regardless of company when coming to DC), I was completely satisfied.

They have done good work and seem to be able to deal with problems with older appliances so I call them if I think one of my older appliances can be saved. They can give you tips about what kind of appliances to buy and I rate them all A's. I think their pricing is reasonable and will use them again in the future.

Everything went very well.

They were prompt and extremely knowledgeable. I've learned how to clean my oven the old fashioned way by talking to Terry. They always have marvelous tips to help me with my washing machine and dishwasher. They are very helpful. I depend on them to repair all the appliances in my home. I don't use them that often but when I do, they are incredible. I have been so satisfied that I haven't done much price comparison. I will absolutely continue using them.

My husband and I were in Florida when we learned that our refrigerator in Virginia was no longer working. As we did not want to return to a home with no refrigerator, we asked our condo's building engineer to determine if there was a problem he might be able to identify. He referred us to R S Myers. We called from Florida and asked if they could send someone out to look at our refrigerator. They did, then the service person called us from our apartment to identify the problem and to give us a quote for repairs. We gave him the go-ahead and he made the repair. He commented that he suspected what the problem may have been (circuit board) and had brought the right part with him. We were most relieved, and pleased to be able to return to a working refrigerator. We were quite pleased to work with this company that accommodated us long distance.

Excellent responsiveness, service and professionalism. Highly recommended.

The technician showed up when expected and went right to work. He was very professional and was full of good advice and interesting information on the maintenance of my dishwasher. He finished fairly quickly and left the work area clean and free of debris. I would definitely use this company again.

I basically cold called this company based on their website and being a family owned business. The gentleman who answered the phone and took my information was very brief - to the point. I asked that the technician call me 30 minutes out so I could run home from work to meet him. The technician contacted me via telephone to let me know the job he was on took longer than originally expected. He then contacted me again to let me know when he was approximately 30 minutes out. The technician had been in the business for over 37 years and stated that he actually was the least experienced of the technicians at RS Myers. Quite impressive. He diagnosed the problem quickly and seemed to know all the tricks to getting it started again. It was obvious he had a lot of experience. He was also very willing to answer all my questions regarding best brand to buy in future, washing machine questions, etc. I will definitely do business again with this company. Very pleased indeed.

The tech was really professional and knowledgeable. He fixed the problem (refrigerator) in 15-20 minutes and then answered several other questions about the model and some questions about the washing machine. The down side was the price seemed high for the work. Basically he tested and replaced an element. The part was ~70 so the labor seemed a bit much. Also they said after 3, he showed at 6. Not terrible but a call at any point to say they were in route would have been better.

From the intitial call to the satisfactory completion, the experience was very satisfactory. The person scheduling the call was to the point, the service rep was on time and fixed the problem to my satisfaction at at price I felt was very reasonable.

I am amazed at this guy, he knows everything about every single appliance! He also gives me recomendations on what to buy and what not to buy, which is really helpful if you need to go buy something new.

Garage refrigerator was accumulating ice at the base of the interior freezer compartment (side-by-side). Technician knew exactly what needed to be done with this basic description of problem model. Very knowledgeable with all brands - probably has worked on most of them. After the repair, while writing up the ticket, he commented (and I took the opportunity to ask) about all my other appliances. I have performed some minor repairs on various appliances so I am somewhat familiar with certain issues, and he was more than happy to discuss and give helpful hints and tips. I also discovered later that this technician worked on the same refrigerator back in 2000 and is with the same family owned company. He truly knows his stuff when it comes to appliances. I am extremely picky and I would recommend him and the company at any price. The fact that they are so reasonably priced (labor - they have no control over parts) is the icing on the cake.

They show up when you ask them to show up. They did a good job repairing my appliances. Their work is clean and they don't leave a mess. I have used them many times.