Professional Remodeling Group

Steve Stathis came to my house and helped me design my back deck. I wasn't sure if I wanted a patio or a deck and he explained the pros and cons. He also showed me samples of the various makes of deck material. I finally agreed on the Fiberon decking material plus I wanted my fencing to be redone. I received an estimate of $10,000 for the entire a job. I received a few other estimates and Steve's was significantly lower. Although there are a few obvious mistakes that were made, I am very pleased with the finished product and I am so glad I went through with the job. The work was professionally done. The one main issue I had occurred after the job was completed. After a few weeks, I noticed that the new fence gate wasn't closing and locking easily. I called Steve many times about it and he kept saying that he hadn't forgotten me and that they'd come by soon to fix it. About a year later, somebody did come by and made the gate easier to lock. However, whoever did the work, did a butcher job on that part of the gate. Rather than calling back, I got a handyman to come over and clean it up a little.

Professional Remodeling Group was one of the many contractors we reached out to for our project. After meeting with the sales guys with the company for the second time we decided to go with this contractor over the others. The reasons we chose professional remodeling group were the following.......
-The sales reps never tried to pressure us into making a decision they were more than patient, we probably met with them 3 times before deciding and not once did they play any sales games
-The sales reps were very knowledgable about construction procedures, code, materials and just general knowledge about basements and decks. This made us feel really comfortable considering sales reps from a few other companies couldn't answer some basic questions we had.
-The company has a policy to take a small deposit until they get all permits and approvals for the job, which in our eyes made sense considering they haven't ordered any materials, etc....
-Their credentials with BBB, google, angie's list, yelp were terrific as well as one personal reference we contacted.
-The company has been around for a while which made us feel they were doing something right.
Pretty much after the approvals the work was started immediately which was nice. The entire process was streamline, we were constantly in communication with the sales rep or foreman thru email and text....which made things really easy considering we work during the day. We selected all the finishes prior to starting so construction moved rather swiftly, we were really happy to the extent of detail the company went to. They would text small things like where we wanted the lighting, how we wanted the tile layed, what type of baseboard, where we wanted the outlets, if we wanted raised panel or flat doors, how we wanted the floors on the deck in a angle or straight, if we wanted the top rail beveled, and probably a hundred other things they mentioned that we never even thought of. This really made us feel like we were getting a custom designed basement and deck finished. The deck was finished in about 10 days including all the inspection days, and the basement took a little longer than planned but in the company's defense we did make a few changes along the way. Everything went great and exceeded our expectations, we have since referred prg to a few of our neighbors looking for decks. We will definitely use them again in the future when needed :)

Overall we were extremely satisfied with the project, it's changed the way we live in our home. Initially when Steve/Neil came out to look at the project we were considering doing a deck and patio combo, but after further discussion it made sense to build a screened in porch because of many reasons. I think that's the main difference between this company and others we spoke is that they really took the time to see what was best for our homes layout. Also we were dealing with the owners directly, not just a salesman who was trying to sell us. We talked to a few other companies, but decided to go with prg because of the total package we were offered. This company really threw in every single option and the price was comparable to all the others but we felt like were getting more for our money. Options like arches, tongue/groove flooring, solar shade sky lights, ceiling fan, lighting, composite exterior, metal balusters, platforms for the stairs, and so many other small things they do free of charge to really make the project look spectacular. After we signed the initial contract, they only took a deposit of $1k until they received all the permits and hoa approvals. This made us feel really comfortable, other companies were asking for as much 50% down before they even submitted plans to the county. After all the county and hoa approvals we were surprised to see the work start about a week after, we thought there would be a longer wait time. The project in all took approx. 3 weeks, the foreman was on the jobsite everyday and the owners were also there about every other day. Communication with the foreman was very easy, he even gave us his cell number so we could text back and forth incase of any changes or issues. We did end up changing the layout of the steps during construction, and it was no issue. After the project was completed, there were some issues with the sky lights and the screened door not latching correctly. Both things were fixed within a week after the completion, and we paid the entire balance then. The owner didn't even want to accept payment until everything was done to our satisfaction, we found this very commendable. I would definitely recommend prg to anyone who is looking for a screened porch or deck, they are honest, fair priced, a breeze to work with and the work is exceptional.

When looking to finish our basement we had simple desires. We were only completing 3/4 of our basement. We wanted a standard bedroom, full bath, and a Den/Family Area in the finished part. In the unfinished section we wanted a standard washer/dryer hookup added and a utility sink. Financing was a concern as was how the workers would enter and exit the house. We called Professional Remodeling Group. Neil Ishairzay and Steve Stathis came by and did a walkthrough of the basement. They said their workers could do all the work with no subcontracting and that they would enter through the window well. Then they talked about the financing options. They said they had an option of 12 months interest free with 5% after the first year. We asked to hear more about that option. They replied via email that the Wells Fargo-backed option was actually 12 months with no interest, 5.50% after with 20% down. The numbers were right, Steve and Neil seemed like they had their stuff together, so we signed on. Things went down hill from there.
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They said the project should take about 6 WEEKS...they started in Early April, and and quot;finishedand quot; by June 21st. With repairs taking place piece meal since then, and a few items still pending.
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The Workers: Communication was difficult as only one of them, the Foreman Janice, spoke English. During the walkthrough we showed Neil a crack in the wall that we wanted fixed. Neil said that he would and quot;bring some one inand quot; to fix it. In the end Janice just got an Expoxy kit and did it himself, having never done one before. When putting in a Two Port Media Outlet, Janice told Steve he had never done it before, Steve looked at Janice and said and quot;You can figure this out right?and quot; This inspired very little confidence in me as a home owner. That is how things went overall, the workers were good at certain things and just shot from the hip on others.
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Bedroom Doors: They said the double doors to the bedroom needed to open out so you could reach the light switch, when they installed the doors, they opened in--blocking the light switch. Which didn't really annoy us, it was just troubling that they made a big deal about the doors opening out, just to install them the wrong way.
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The Tub: When the tub was first installed the workers did not backfill the hole they dug, they simply put the tub over the hole in the floor. Luckily my wife got down on the floor and stuck her arm behind the tub to take a picture. After we sent the picture to PRG and mentioned that this was unacceptable they corrected the issue by taking the tub back out and dumping quickcrete in the hole.
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The Vanity: When the mirror and light fixture was installed they put it too far towards the wall, so when the vanity was put in the choice we had was 1.) Center the vanity on the mirror/light and all the drawers on the right side wouldn't open all the way; 2.) Move the vanity so that the drawers opened and have 1/5 of the mirror off the right side of the vanity; 3.) Have them tear the wiring out of the wall and move it to the left so that the mirror/vanity will be centered and the drawers will open. We chose option 1, due to the fact that the level of work we had seen from the laborers didn't give us any confidence in their abilities to fix the job without making things worse.
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Door Hardware: The hardware in our house is all polished chrome. At the beginning of the project Steve and Neil said they they would find hardware to match. When they installed the doors the hinges were brass, so I emailed and called and told them polished chrome. No problem they said. The next hardware they installed was brushed nickel. We called and emailed multiple times. Every time there was excuses. They said the door knobs were hard to find--my wife ended up finding them online after a 5 minute search and sent them the link. It's now August 28th, and they still have not gotten the right door knobs.
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Tile Floors: The tiling job that PRG did in the basement was very good, and it's clear that they have tiling down pretty well. Only two issues. One: In the bedroom, one of the tiles is too high and the bedroom door won't open all the way unless you pull up on it. A minor annoyance that we are going to try and ignore due to the amount of labor to fix said tile--properly. TWO: When PRG was putting in the latches for the double doors they drilled into the Tile Floor to put the bottom latch on the door. After drilling the hole in the tile and screwing the latch onto the bottom of the door they realized that they had put the latch on the wrong door. Just as the worker was moving the drill over to drill ANOTHER hole in the tile behind the correct door I stopped them and told them to just do the top latch. They were just going to drill into the wood and leave it at that, until I told them that they had to use the hardware for the door stop. This annoyed them as this meant they would have to cut the metal hardware to make a hole for the latch to fit through, but they did as I asked. I can honestly say I don't know why they even attempted to put in a bottom latch in the first place as a top latch would have been easier and just as effective. They did fill the hole in the tile, but it stands out because they just used whatever grout filler they had on hand. The thing to remember here is that if I hadn't been home, I would have had TWO holes in my new tile floor and just a round hole in the door frame for the upper latch.
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Dryer Vent and Bathroom Fan: When PRG installed the dryer vent and the Bathroom fan they ran it all the way across our basement, using flex piping for the majority of the distance. At the time I thought it was unnecessary but figured they had good reason for it. When the PW Inspector came by for the final inspection he said it could be a fire hazard and that condensation would build up and pool inside the piping. Steve came by the house to address the issue after we called and complained, and questioned out loud why the workers would have done that in the first place. Then sent the same set of workers back to fix it. They cut a new hole in the side of the house directly over the dryer (where we initially assumed it would be) and ran the vent through it instead, then caulked the original vent shut and spray painted it. It's not pretty, but honestly I don't want the same people coming out a third time to TRY and make it better.
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Cigarette Butts: One of the workers involved in the project liked to smoke, and he would sit outside the house and enjoy a cigarette on his breaks. The smoking didn't bother me because it was outside the house. The PILE of cigarette butts that he never picked up did bother me however, and even after complaining I HAD TO PICK THEM UP.
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Inspection: During the final inspection the Inspector told us the bedroom could not be used as a bedroom due to improper set up of the smoke/CO2 detector and an issue with the electric outlets. When we checked the permit that Steve had pulled it said and quot;No Bedroom.and quot; In all of our emails and phone calls we referred to the room as a bedroom. It took 2 more days of work and the room had to be re-inspected. The issue was resolved in the end, but it was very aggravating to say the least.
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FINANCING: We were told, both in person from Steve and Neil and via email from Steve, that the option we had through them via Wells Fargo was for 12 months interest free, 5.50% a year after--if we paid 20% down. We paid the 20% down, and PRG started the work. In July, when the work was still not completely finished, we got our first paperwork from Wells Fargo. Our hearts almost stopped. The paperwork indicated: 12 months interest free, 28% interest after that--with interest accruing. Our basement wasn't even totally done and already there was over $400 in interest built up. We emailed and called. Steve got back to us saying that Wells Fargo probably coded it wrong and that he would get back to us in a few days. We ca

I'm very happy with the entire project, it exceeded my expectations. I was originally looking to build a deck, but then later changed my mind to build a screened porch because it would be more usable. Steve was the first to come out and take measurements for the project, after about a week he brought one of the owners/designers Neil along to present the project details and cost. I was impressed with the amount of time they really took to put the entire design and project presentation together considering it was just a free consultation and no guarantee that I would actually contract with them. I figured if they put that much time into earning my business I would contract with them for the project because they seemed really dedicated. Neil and Steve had outstanding cost saving ideas and useful ideas when designing the project, I have to say they really do treat the project as if it were for their own home. I had a couple other quotes, but wasn't really impressed with any of them. Their price was a little over my budget, but I figured this was going to be done once and I wanted to make sure it was done right. Steve handled all the permit and hoa hurdles to get things going, and once they started the job we were in constant communication regarding the construction. They were both really easy to always get a hold of, or return my calls. The whole thing took a couple of weeks to construct, and everything went pretty smooth. Overall great job.

wow, wow, wow.........this company did an outstanding job. We found the company online through google and they were one of many we contacted. Tony from the company came out to see us for the project and we were pretty much sold on the company after his ideas and presentation. He explained to us in detail the process and how they do things differently, obviously we assumed it was a little bit of a sales pitch to differentiate themselves from the competition but it really wasn't. We totally see the difference in quality and craftsmanship from our previous deck and others we've looked at and it is impressive work. Tony really helped us decide the right materials and also helped pick the perfect color to match our home. Every cut and screw put in was done with care and time, these guys don't take short cuts. Tony and prg go the extra 10 miles to make sure everything is done exactly right. I could go on for pages on how great these guys really are.

We contacted a few companies in northern Virginia to get quotes on finishing our basement, and professional remodeling group was one of those. When they came out initially they took a look at the scope of work, asked us what we were looking for in terms of design and budget. After about a week Steve came back with one of the designers to present the plans and pricing. We were really impressed with all the ideas and design options that were presented to us, after some minor changes like adding a bar we signed off on the project. The price was slightly higher than a few other bids, but we really felt comfortable with this group and decided to spend a little more for that reason. Also we felt they should be compensated for their efforts toward the design aspect. They handled the entire process and we were in constant communication with the job foreman incase of any questions. The job turned out lovely and happy that we went with our gut feeling on choosing this company. The companies designer (Marisa) also helped us pick out the perfect paint colors, and furniture for the space which was included in the price. All together it was a pleasant experience.

We contracted with Professional Remodeling Group to finish our basement and we couldn't be happier. All the people that work for this company were company were great to work with and very helpful throughout the whole project. We are completely satisfied with their craftsmanship, creativity and overall finished product. When we started this project we had no direction on where to start and they helped us design the entire space and did a wonderful job with the design. I don't even know how we would have done this project without the helpful staff of professional remodeling. Anytime there was a issue during the project the communication with the company was so easy and helpful. Neil the project manager really payed close attention to the details of the workmanship as if it were his own home, can't say enough positive things about him and his crews. This is a very reliable and knowledgable contractor not to mention well priced. We have recommended them to a few friends and they are also having the same wonderful experience.

This company was fantastic. My husband and I got a handful of estimates from local companies in the area and we're glad we chose this one. We felt comfortable right of the bat with there knowledge and practical approach towards finishing our basement. The work was done fairly quickly and the process was made really easy thanks to the job foreman who was always there when we called. We were involved in the entire process and chose many of the custom finishes with some help from the companies designer and architect. I just wish we would have done this project sooner, the whole family now spends so much time in the basement and really enjoys the open layout. I would recommend this company to anyone who's looking for a well priced and good quality basement remodeler. I plan on them doing my patio in the spring.

PRG worked within our budget to select materials and develop a plan that met our goals. They also helped us to secure financing when our original financing plan fell through. During the design process, PRG met with Loudoun County building inspectors several times, including bringing one to our home to advise on a special circumstance. We were very impressed with their dedication to the planning process and were very excited when construction got underway.
The project took several weeks longer to complete than was originally estimated. We had to contact our representative often for progress updates instead of getting updates from them proactively. We also had to check every evening to make sure the work was being done according to plan, and one evening discovered that the steps were built incorrectly. There was also an accident when one of the workers fell from a ladder while building our porch, so that held up the construction time.
We are not pleased with the quality of the construction and workmanship. I don't believe this crew had worked with fiberglass and quot;wrappingand quot; before, as there are visible, gapping seams on all of our roof supports. Also, the porch failed the final inspection and we never received confirmation from PRG that the cited issues were corrected. For these reasons, we would not work with this contractor again.

Everything went well. There were no problems or compaints.

We were looking for a contractor to replace my old deck and main house roof in the Northern Virginia and area since this was a rental property and were not close to we needed someone really reliable and trustworthy. We called many companies and they were one of the first to respond and also did both of the projects that we needed done so it was nice to deal with one company rather than two separate ones. At first we wondered if it was a better a idea to hire two different companies, one that specializes in each, but we felt comfortable enough with this company to give them all the work and it turned out to be a great decision this company really has top notch quality in all the construction work they do. There price wasn't the cheapest or the most expensive but we felt the most comfortable with them and considering we were not at the property since we live in Norfolk the project went extremely smooth, the job manager kept us up to date with everything that was going on and also sent pictures while the job was going on. They took care of all the permits, HOA approvals, and whatever else needed to be done to make sure it was all done right. Overall great company to hire for your construction projects, very honest and reliable.

We interviewed with a few companies for our projects and after meeting with Neil and Steve we had a good idea that there company was the perfect fit for our needs. Not only was there price very fair, but they really worked with our ideas to customize everything to the way we wanted it....very accommodating and patient. Through out the project we had several changes and upgrades with the bath etc, and they were so easy to work with. These guys really want to leave the customer happy and do what it takes for the job to turn out right. Since these were large projects on our home we were very careful on who we chose, and in the end our experience with this company was great. Very professional, easy to work with and you can't put a price on the ideas and creativity that they brought to the table.....these guys know what they are doing.

Stephen Stathis was our representative of the company. We was informative about how the deck would be constructed with a fence and a custom shed. We also further added windows. I will divide this review into different sections.

The deck/fence/shed: This project was started first. Steve promised that he would be on the job site, but he was NEVER here during ANY of the work. My husband actually took a week off of work to oversee the project. The crew spoke little English and it was often difficult to communicate with them. However, they were good at what they did overall. We did have concerns with them not adding the sunrise pattern as discussed day prior for the rails. They also installed a crappy set of lights down the stairs with wires just hanging. We requested that they remove these lights and replace the boards. We also added cosmetic changes to the overall appearance.

During the fence building, they did not pre-plan before building the fence. Thus, the top sections of each panel are unevenly distributed. After multiple errors, we called Steve and requested him to walk around the property to view the errors. Note: They also cut the board too short instead of brushing away the rocks that prevented the boards being lowered to the ground.

Shed, we asked multiple times for a plan for the shed. We basically had to plan the shed ourselves. We also purchased our own hardware to be sure that it was done correctly. We also had to change part of the install due to the doors not shutting.

Windows: This was the only part of the project that went well. The guys arrived on a second scheduled day, due to rain. They took an entire day to install 13 windows and one sliding glass door. So far, the windows and doors are doing well. We do have some problems with one window and we will be contacting the company to honor their warranty.

In the end, we denied part of our payment to the company. We are happy with the products, but we had to work hard to oversee the construction.

UPDATE: Professional Remodeling and Steve have been helpful with their customer service in honoring their warranty. Steve put us in contact with US Vinyl that installed our windows and we look forward to these issues being resolved. Steve also apologized for not being on the job site and overseeing the work. He is making gains to re-earn our trust.

Steve was a "yes" man but it was like pulling teeth to get the work out of him and the crew. The crew left used cigarette butts all over my yard (we are not smokers!). They replaced our deck and not the way it was: it turned out much shorter, more boring and no benches which were there before. The roof has shingles that are not even and it makes us sick when we drive up the street and look at the roof. The worst is that the wrapped trim on the chimney is bent and uneven! If it could get any worse? They bent the siding next to the house when then re-roofed. The old roof looked better! I should mention that the railing they replaced on the front porch was uneven...they did replace this because it was obviously messed up. We have called Steve several times. He said he would come back and "make us happy" but we have never seen him or the professional remodeling group again.