Myplumber

I wish I could give zero stars. Here is my story so you can judge for yourself whether you want to do business with a company like this. 1. I had to replace my hot water heater because it no longer worked. I bought it from My Plumber because they had done work for the former homeowner of my house. 2. They installed the hot water heater for $3500 which is way more expensive that I wanted, but considering I have two toddlers at home and my husband and I worked full time jobs, we had to get it done that day. 3. The hot water leaked from the output pipe because they didn't weld it properly. The pan filled with water. They sent someone out later that night during dinner time and they stay until 9:30pm. I had two toddlers who wouldn't go to sleep at that point from the excitement. 4. The next day, I discovered that my kitchen faucet didn't work. They came out to look at it and charged me an addition few hundreds of dollars to fix the problem they had caused and told us that "it was half off and a deal for us." 5. A week and half later, the water heater is leaking again, this time from its gaskets. The drip pan is full. They sent out a tech who told me he couldn't do anything about it. He said he would send out the original tech. 6. I just called after the waiting window was over and they told me that they would send someone else, but not the original tech. With my insistence, they finally agreed to send out the original tech, but I also want to speak to the manager. The dispatcher put me on hold and then said, I spoke to him and he told me that "he is in a meeting." 7. We spent over $3,500, had 4 visits from a tech, and took three days off, and all we have is a new leaky water heater to show for it. I wish I hadn't called this company.