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My Plumber Plus - Plumbing
Faucets, Fixtures and Pipes Repair or Replace, Water Heater Installation and Replacement, Water Heater - Repair or Service,
About us
My Plumber PLUS operates in 17 counties in Northern Virginia and Suburban Maryland and answers upwards of 600 service request per week. The company has been honored by the neighborhoods in which it operates for providing excellent service, technological advances, and its commitment to meeting the needs of the people in the communities it serves. Our Mission: to respond to our clients needs, diligently, quickly and honestly, with the highest regard for customer satisfaction. Call today to schedule an appointment!
Business highlights
Se habla espanol
43 years of experience
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.2173 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 16% | ||
| 5% | ||
| 3% | ||
| 9% |
Filter reviews by service
Showing 1-25 of 173 reviews
Justin H.
Nov 2024
Faucets, Fixtures and Pipes Repair or Replace
Professional, personable
Brian H.
May 2024
This company is a complete ripoff. They charged me $723.00 to detect a refrigerant leak in my a/c unit but performed no other repair or service. If you want to get royally screwed give them a call. Absolute thieves.
Steve T.
Jun 2022
Beware of doing business with My Plumber of Manassas. They are NOT honest. Here is what happened to me: In late December 2020, just before Covid hit, My Plumber came to my home for routine servicing under a service relationship I had with them for 10-years. The technician suddenly declared that I had a crack in my heat exchanger that was dangerous and he immediately condemned the unit (in winter) and sent a salesman in two hours to give an estimate for new equipment. Subsequently the company sent me a GPS-verified picture of a crack in a heat exchanger they claimed was mine. My Plumber s bid was substantially higher than others and I chose another contractor to replace the equipment. Upon completion of the work I asked the other contractor to inspect the heat exchanger and he found no crack. At my request he took it to the manufacturer (Trane) and they also found that the heat exchanger had no crack and was in good operating order. My Plumber reluctantly came to inspect the heat exchanger (that I have to this day) and agreed it had no crack and never explained the GPS-verified picture of the crack in my equipment it sent to me. Instead it claimed some minor discoloration made the heat exchanger dangerous none the less and offered me $1,000 as a courtesy . I refused because I was outraged at being deceived and would rather warn others of behavior that can only be seen as fraud. Covid prevented me from pursuing this until now.
Emmanuel S.
Feb 2022
Very good
Jeremiah B.
Jan 2021
Good job, but were not prepared to do the job. Costed me more money.
Edward N.
Sep 2020
Good product.
Keith G.
Sep 2020
Water Main - Install, Replace or Repair
Very professional. Work done quickly
ROBERT M.
Jun 2020
Very good. Very professional, but very very expensive!
Dwayne W.
May 2020
Faucets, Fixtures and Pipes Repair or Replace
Excellent service!
Jodi C.
Mar 2020
Tech was very professional and friendly. Although he tried to sell me additional services he was honest about the need. He was courteous about my property. He was careful to put shoe booties on so he wouldn't soil my carpet. Overall a great experience.
Richard C.
Feb 2020
Faucets, Fixtures and Pipes Repair or Replace
you should not have to seek discounts after the fact of service.
Steve H.
Jan 2020
Faucets, Fixtures and Pipes Repair or Replace
I am very concerned that this work cost $345 to replace a part on one toilet, the float. Secondly, I was told by their customer service when I set up the appointment that a $79.00 investigative fee (or whatever they referred to it as) will be waived if the work is performed. That did not happen. Secondly, I was provided with a $1700 plus estimate for the replacement of two shower heads, toilet tank float (my description), drain stopper and washer for a faucet. When I consulted them they provided the following reply- Good afternoon. I am following up to your email regarding a recent service call to your residence for a water closet filling up but continuing to run water. Upon arrival, our technician followed our process and reviewed the problem with you and provided up front pricing. Only after your authorization to proceed, did the technician perform any work. He also provided you with estimates for additional work. After you get the Moen parts you discussed with the technician, we will install them for just the labor charge. We are a flat rate priced company so a breakdown of labor and materials is not something we will be providing to you. However, after reviewing the invoice, we would like to offer you a 10% discount for a total refund of $35.00. If you are in agreement, please respond to this email or contact our office so the paperwork can be completed." Needless to say, customer service 0. Misleading, overpriced and unaccountable 5. Beware. They will never enter my home again and I have contacted the BBB, Consumer Financial Protection Agency and I am considering taking them to small claims court to recoup my money. I cannot possibly be the only customer that has experienced this nightmare. Come forth and unite!
Amy L.
Jan 2020
Robert was awesome! Took the time to walk through what was wrong, provided options for how to fix it, and was courteous and professional throughout the process.
Leah D.
Jan 2020
Faucets, Fixtures and Pipes Repair or Replace
I appreciated that they completed the repair the same day. They gave us the option to go out and purchase our own toilet. We did that. Called them back and a plumber came back out at 8pm and did the work. You cannot ask for anything better than that.
Rick R.
Jan 2020
This is a great company. All work is done the same-day. I had a broken well pressure tank bladder and I was getting estimates from other contractors for days and weeks before the work could be scheduled. My Plumber had a guy on the job in 2-hours and a parts delivery guy showed up with the new tank and replacement parts an hour or so later. Superb job! I highly recommend these guys ask for Randall P. by name in NOVA he is a real pro in the trades--not a hack like some of the other guys that show up.
David M.
Jan 2020
Faucets, Fixtures and Pipes Repair or Replace
Great work.
Response from My Plumber Plus - Plumbing
"Thank you for reviewing us and for trusting My Plumber Heating Cooling & Electrical with your home service needs. Take care and let us know if you need ANYTHING in the future!"
Radi P.
Dec 2019
Faucets, Fixtures and Pipes Repair or Replace
Did not have any with done. They came to give me an estimate to repair/replace my water main pipe which had an underground leak. The guy spent 10 min and told me $8-$10K for non copper and $10-$12K for a copper pipe! What a total waste of time, these guys are scam artists, he was more than double than the highest estimate I received (4 estimates in total). How do these people get away with this? What a shame.
Response from My Plumber Plus - Plumbing
"Hi Radi, Thank you for taking the time to share your experience. My Plumber Heating Cooling & Electrical guarantees honest, quality work. Our team is trained and certified, and the product brands we use are backed by warranty. We know that your comfort and safety is important. With this in mind, we do everything we can to not only meet your expectations, but exceed them. Yes, you may find services cheaper elsewhere but when choosing to work with My Plumber you can rest assure knowing you are being serviced by the best in the business. We are sorry to hear you are dissatisfied with our services due to the price. Best Regards, My Plumber Heating Cooling & Electrical Team"
E M.
Dec 2019
Matt did a good job of clearing the blockage while we had guests arriving and were trying to cook dinner. It was a major snake job. He also installed new disposal. There was a lot of activity and noise around, but he was completely focused on the task and cleaned up very nicely when he was done. We will call again if plumbing problems occur again.
Grace B.
Dec 2019
Faucets, Fixtures and Pipes Repair or Replace
He came on time and did work quickly !
Lito C.
Dec 2019
Friendly very easy to talk with, he didn t even hesitate my request to do it .
Ralph M.
Dec 2019
Timely, professional, and reasonably priced -- good work !
Response from My Plumber Plus - Plumbing
"Thank you for the 4.5 stars and comments you've shared! Keep us in mind for all of your homes plumbing, hvac and electrical needs. -My Plumber Heating Cooling & Electrical."
Frankie D.
Dec 2019
Faucets, Fixtures and Pipes Repair or Replace
Response from My Plumber Plus - Plumbing
"Thank you for the 5 stars! Keep us in mind for all of your homes plumbing, hvac and electrical needs. -My Plumber Heating Cooling & Electrical."
Dianna L.
Nov 2019
Faucets, Fixtures and Pipes Repair or Replace
Good job. Personable technician.
Response from My Plumber Plus - Plumbing
"Thank you for reviewing us Dianna. We would love to hear more about your service with us to improve your 3.5 star review to a 4 or 5 star. Please reach out to share details to linzy."
Julia C.
Nov 2019
Faucets, Fixtures and Pipes Repair or Replace
Very professional and knowledge.
Response from My Plumber Plus - Plumbing
"Thank you for the 5 stars and comments you've shared! Keep us in mind for all of your homes plumbing, hvac and electrical needs. -My Plumber Heating Cooling & Electrical."
Janice J.
Nov 2019
Faucets, Fixtures and Pipes Repair or Replace
Great service and customer service.
Response from My Plumber Plus - Plumbing
"Thank you for the 5 stars and comments you have shared. We appreciate your business and loyalty to My Plumber Heating Cooling & Electrical. Please keep us in mind for all your homes plumbing, hvac and electrical needs. -Your Home Service Provider, My Plumber"
Licensing
Licensed*
Trade License Number
2701024018
Trade License Locale
VA
Trade License Expiration
11/30/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
My Plumber Plus - Plumbing is currently rated 4.2 overall out of 5.
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 6:00 PM
My Plumber Plus - Plumbing accepts the following forms of payment: CreditCard
Yes, My Plumber Plus - Plumbing offers free project estimates.
No, My Plumber Plus - Plumbing does not offer eco-friendly accreditations.
No, My Plumber Plus - Plumbing does not offer a senior discount.
No, My Plumber Plus - Plumbing does not offer emergency services.
Yes, My Plumber Plus - Plumbing offers warranties.