Merrifield Garden Center - Gainesville Location

It went great! This is the 5th time I've worked with Andy — he's the best! VERY knowledgeable, very friendly, very helpful. I give Andy an A+! The reason I can't give Merrifield Gardens an A is because their prices are pretty outrageous both for the cost of the trees and for installation of them, an add'l 65%. I keep going back because Andy is so great to work with and their selection of trees is better than most.

Excellent products, excellent advice and diagnosis of plant problems. Refund for some plants which were not successful.

The staff in Gainesville are always more than happy to help choose just the right plants and to assure that we have chosen the mulch that we had used in previous years. They are a little higher priced then other centers around, but the plant quality is usually better, and you can't beat the expertise. The only recommendation I have for the store is that the staff are more available, because until you actually find somebody it is a little tough to get assistance, especially in the greenhouse. But I have to repeat, once you do have somebody, the interaction is professional, knowledgeable, and courteous

..They have a landscape designer. I went and picked out the tree. Stewart was very professional. If I have anything else that drops dead on me, I will have them replace it. I was very pleased with the results, the tree is growing like gang busters. It looks good, it looks very healthy. They were able to put the tree in over these big roots from the old tree. They guarantee their stuff for complete replacement for six months and give you half price if the tree fails in a year. They have a pretty good replacement policy. The tree was $400 and they also moved some stuff around in my garden. They were very responsive, Stewart came out when he was suppose to, he was very prompt. He made suggestions and we made an agreement, then they came back and did the work. The quality of their stuff is just so good. When you go into their enormous store there are professionals there that can talk to you. They have Christmas workshops. If your a gardener its a great place to go. I go there because I like it so much, the atmosphere is just fun.

It's a huge place and their plants are luscious, it's fabulous. It's a beautiful place. They even have a little cafe. If you're a gardener, it's worth the trip to see this enormous center, it's huge. They have events, they offer training classes, they have a ladies night out. It's acres, it's just enormous. They provide professional gardening advice for free. If you have a problem you can go there and talk to someone who knows what their talking about. Their prices are higher than like Home Depot, but their quality is so good.

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Two techs came out and prepared the ground, dug the holes, and planted the tree and bushes. The price included all soils, mulch and planting services, plus a 1 year warranty. Every question I had was answered and the guys knew what they were doing. They were professional and very nice. I really appreciated their hard work. I most definitely, and already have, returned to Merrifield for more plants.

Mulch and trees were delivered as scheduled with no problems. Great price

Delivered prompt and courteous. The delivery driver was very nice and professional.

I needed to have two trees removed and two new trees planted. I should note that the approximate cost of service I listed above includes the price of the two trees I bought also. It was $325 to remove the two old trees and about 60% of the price paid for the new trees to have them delivered and installed. I went to look at their selection and got help from a salesperson. They helped me select two great trees that were the best in their selection. The salesperson was very helpful and knowledgeable.I showed them pictures of the trees I needed removed and they quoted me a price on the spot. $325 to remove the old trees. The next closest estimate I received was $500 to remove just one.
These guys were just nice people.
I got to the check-out area where you schedule the services and pay and the experience was a little different. The person setting my appointment and services up in the computer really didn't know what she was doing and the supervisor who came over to help her acted like she couldn't be bothered with this. During this encounter the supervisor took a confrontational tone with us as if we were just lucky that she was taking the time to take our money. In all the check-out process took about thirty minutes and made us feel like we were a burden to them.
I called them before they came out to do the work after Miss Utility marked my yard. As it turned out there was a gas line right where I wanted one of the trees to go. So I called to ask them how close to the pipe the tree could be planted. You would think I had asked for their social security number. The person on the phone didn't even seem to listen to my question. I had to repeat myself three times before the person actually seemed to understand what I was asking. Then I was left on hold for 10 minutes while they found someone that could give me an answer. Once again, these were the counter people at the front that check you out, and they treated me like I was the biggest inconvenience and that I just wasn't worth their time. Terrible, terrible people to deal with. If I don't return to this business again, it will be because of the attitude of their front counter people.
When it came time for the work to be completed, the guys doing the job called ahead and showed up on time. Alex and Julio were the guys that came out to do the work. They were great. Very friendly and perfectly bi-lingual. There was no language barrier at all. They were clear, articulate and easy to understand. They listened to what I had to say and performed the work perfectly.When they were done you couldn't even tell there used to be trees there where they were removed. They worked fast and from what I could tell they did excellent work. They cleaned up everything great and I didn't have anything to worry about.
My only complaint, and I think you would get this anytime you remove a large tree and it's stump from your yard, is that the soil used to back-fill the hole from the big tree wasn't compacted enough. I heard them and saw them compacting the material the best they could, but it really wasn't enough. What they needed to do was to thoroughly soak the ground and continually pound more material into the hole. At least that's how I would have done it. I don't suspect any other contractor would go through that much trouble, but now that it's rained heavily for a few days the ground is a little soft there.
In the end I would use them again because of their friendly and knowledgeable sales staff and because the crew that did the work (Alex and Julio) were so incredibly awesome. I will say that if I based my decision on the attitudes of the people at the check-out station that I wouldn't ever go back there again.

We have been shopping at this Merrifield location for a number of years and yes while expensive their customer service and products are bar none the highest of quality you will find in the area. Our landscaper exclusively picks up our flowers and plants from here yearly and we are never disappointed.
I wanted to write this review to tell other members that you get what you pay for. We had a miscommunication with our landscaper and Merrifield staff in regards to our flower selection. Long story short just as the center was closing and quot;Roband quot; the manager rectified our situation to our utmost satisfaction. The knowledge this center provides to homeowners is wonderful, and something you won't get in big box stores. After last night's debacle they instilled further trust in me that this establishment operates with full integrity and I will continue to be a happy Merrifield customer.
Thanks again to Manager Rob and crew.

It was fine. It wasn't very cheap but it was fine. I believe they gave him a little more than he asked for and that was fine. He went off and found some at a much cheaper price. You want to go to a garden center and buy firewood, that's one thing or if you want to buy firewood to a guy who sells firewood along the roadside then often times get a better deal.

Easy transaction and helpful staff to load the wood. It's not the cheapest cord of wood, but the sizes were consistent (16and quot; or less) and it was kiln-dried, so truly ready to burn right away.

It went very, very well. Design was excellent. They had one of the hardest working crews. Entire work was finished in one day.

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Last week (and only because my HOA sent out notice that folks needed to take their holiday decorations down), I finally disposed of the fresh greenery wreath I had made before Thanksgiving. It hadn't faded much at all, despite its having been outdoors during our first polar vortex of the season. I imagine if I'd removed the bow from the wreath, stuck some Valentine hearts on it, it might even have survived through that holiday -- something I might be trying next year.
Next season, I'll also be ordering a second wreath from Merrilfield Gardens for indoors. This year, I ordered a more expensive wreath from a catalog for inside. It didn't arrive looking as good as the wreath I got locally, and it started falling apart right after Thanksgiving.

Great. Will be using again.

Great! Their location is close by and they are helpful and knowledgeable about their products and services. Great job!

I was able to select the tree and the garden center helped me match the new maple with the one already in my yard. Utilities were marked. Two men came, dug the hole, planted the tree, and surrounded it with mulch.

Merrifield couldn't make it any easier to order firewood delivery! I call, they take my order, then the firefood is delivered, as instructed. Excellent customer service!! This was our second year in a row using them for our firewood delivery and we will continue in the future.

My experience with them was excellent. They were very responsive. They are very much into personalized service. They delivered everything they said they would when they said they would do it and their personnel was delightful to deal with. I think you can expect excellent service and excellent product. You do pay a fair amount for it. They are a little expensive but I believe that you are getting value and quality.

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The delivered everything they said they would. They are the best in the area.

They came out and gave us a plan for the spring. they didn't do any work,, I trashed the plan they didn't listen to what we wanted.. it was kinda a watse. 
it's a great company i just didn't like the design center..
When it comes to buying plants and supplies they are great..