LENNAR CORP

We moved into our new house Memorial Day weekend (May) 2013. On our final walkthrough there were some odds and ends that needed to be addressed, many of which were documented on our final walkthrough paperwork. Because I had a good relationship with the construction manager at the time and he re-assured me that things would be addressed, we completed our closing. The construction manager did do his best to address a few of the issues, but had to send other items back to customer service to get scheduled for repair. This is where the problems began. I sent in the initial list of items that needed to be resolved from the closing and was told they would be addressed. After getting no response or excuses for 2 months, I was told these items would just be addressed on our 90 day walkthrough. By this time both construction managers I knew had quit and I had no idea who was handling the construction on the houses down the street, so I couldn't reach out to them. We never got an actual 90 day walkthrough, instead the customer service manager's husband (who had a brief stint working for Lennar) came by the house and scheduled two things to get fixed and did a band-aid caulk repair job to stop our shower from leaking. This didn't fix the problem and has also developed a stain due to the complete lack of knowledge or quality that was given to address the issues. Since then I have had nothing fixed, despite emailing the list of items to the customer service manager every 1-2 weeks for the last year and a half. Every time I get a different excuse and frankly I have had enough. None of this stuff is hard or complicated to fix, it just requires someone in the office to call and get a contractor over to my house to fix. We are yet to have our 1 year walkthrough (now 2.5 months overdue) and I am extremely concerned that none of my issues will get fixed. Run away, far, far away from Lennar. We love our house, but what's the point of buying new if the warranty is useless?