The repair work was well done. I had no idea it would take 2 people. The first quote was for a lower price but then they did not have the parts so I said OK to the more expensive option. But then they were not able to do the more expensive option so they went and got the part for the lower price option. But ultimately they charged me for the higher price option. I have called three days in a row and have not been able to resolve the price discrepancy.

Avoid F.H. Furr and save yourself from the ongoing frustration. The HVAC system they installed has broken down multiple times since day one — and right now, it’s still not working. Over the past few years, we’ve had to deal with repeated major failures requiring extensive repairs just to keep the system running. The latest breakdown has left my family without air conditioning for weeks during a stretch of 90+ degree heat. We were told the part needed to fix it was ordered, only to be told later it wasn’t — a scenario that has played out multiple times before. Now, we can’t even get a simple call back or status update. Every repair has taken weeks and only happens after relentless follow-up on our part. The lack of urgency, accountability, and basic customer service is unacceptable — especially for a system they installed that continues to fail. I do not recommend this company and I regret ever trusting F.H. Furr.

I contacted FH Furr because my HVAC ( a Trane XV80) which is less than 5 years old had stopped working. Specifically, the indoor unit would not blow; the compressor worked just fine and was producing cold air. The technician, Jarib Badia, arrived at 10 AM and told me that the unit had a defective blower motor that was likely damaged by a power surge and that Trane would not cover the replacement because it was an Act of God. He then said I needed to spend 3000 dollars on a new motor. I reluctantly agreed to the repair because I needed the HVAC fixed even though the technician’s hypothesis that a power surge caused the damage appeared to lack any evidence. Nevertheless, the technician proceeded to spend 10 HOURS trying to fix the HVAC, even after he replaced the supposedly damaged blower motor. At the end of the day, he admitted that he didn’t have the unit completely fixed but that he was able to get the unit to cycle on low speed. He said he would need additional parts in the AM to completely fix it but that the unit was properly cycling. Nothing could be farther from the truth. After he left at 7:45 PM, I noticed that the HVAC blower motor was not turning off, even when the compressor shut off after the thermostat reached proper temperature. I turned the system to the “off” setting in hopes of getting the blower motor to shut off. This did not work. I now had an HVAC with a constant on blower motor. The only way to shut off the blower motor was to turn off the entire system at the circuit breaker. I immediately called FH Furr to tell them that their technician had totally botched the repair after charging me 3700 dollars and wasting 10 hours of my day. I was told that they could not send a technician until the morning and that a service manager would call me. I have yet to receive that phone call. So I now have an HVAC that is in worse than when the day started and I am out 3700 dollars. I need FH Furr to fix their botched repair or issue a refund.

Yes but need some damage repair completed.

Good job quickly done

Fantastic. Explained the issue and how to fix if issue comes back. Thank you!

Victor was the most polite, respectful and professional. He was knowledgeable, answered all my questions and thoroughly explained everything. Cost was reasonable!

It didn't. When a person called me the day before and asked what i wanted done, I told her that we needed our furnace looked at and possibly do preventative maintenance, so that when we turn it on in the next couple of months, it will hopefully run smoothly. She asked me if someone would be home the next day (Friday) and I said "Yes" and then she asked if "AM" or "PM" worked better and I stated "PM". She went on to say, "PM means between 12:00p and 5:00p" and I said, "Ok". Well, it's now almost 4:00p and I've heard nothing else from them, besides the initial text stating, "Hi this is your dispatcher, with FH Furr Dispatch. We have you on schedule to have service performed at your home today." When I texted the dispatcher, she called me within a few minutes and asked me, "What are you having done today?" And then she tells me that they need to wait until it gets colder and asks me to reschedule. Argh, why didn't the lady that I spoke to yesterday, tell me this? Very frustrating.

Gave advice that was valuable.

Seung Park and John Howard and assistants did a wonderful job installing my new equipment! They were prompt in arriving, efficient in doing the installation, and very courteous and pleasant to deal with. They also cleaned up the job site well after the job was done and clearly explained what I needed to know about the new equipment. Because of them, I have a very favorable impression of FH furr.

F.H. Furr Plumbing Heating AC & Electrical

Everything went great!

Great customer service fair price on time.

Every experience I had with FHFurr was terrible. I had sales come when my AC broke. I ended up going with another company to which the sales rep said “you’re going to regret that but ok” ummm??? I had a team come out to clean my ducts. I live in a condo and after arriving 1.5 hrs late they said they couldn’t do the service because they couldnt park where they needed…after I told them, as the owner YES. The job was est for 4 hrs. When different techs came back the next day they were only there 1 hr. Fast forward 6 months later I just replaced a register and it had mold on it. So I guess they didn’t really clean much. I had signed up for their AC subscription. I made an appointment months in advance and no one showed up. I called multiple times that day, they said a tech was in the way. No one came. They called a week later to reschedule. When I called CS to say this was unacceptable their rebuttal was “well we called to reschedule” and when I said I wanted to speak to a manager I got an email saying “I listened to the calls and everything was handled correctly” if that is what your company finds acceptable, there are many others that I’ll now go to that treat customers better.

After experiencing a ceiling collapse caused by water buildup resulting from a disconnected AC pipe by FH Furr duct cleaning department, I reached out for assistance. Unfortunately, it has now been 48 hours and communication and guidance on remediation are completely lacking, leaving me feeling stranded by the customer service team and FH Furr as a whole. So disappointed at having not received clearer communication or proactive support as we remain unable to inhabit our bedroom. Has anyone else been experiencing issues with FH Furr's duct cleaning department or customer service team?

Could not even properly get a quote as they would not accept that there is a difference between tenant and landlord responsibility in this building. Would not even give an estimate without having my landlord commit to payment, even though it was a tenant’s role.

No, drain is still clogged and further damage was caused

everything was explained and cost presented up front. work completed efficiently.

Terrible experience, would not recommend.

Thomas showed up on time, was very professional and did a great job!

Alonso was fantastic! He kept us updated on his status when arriving. He communicated exactly what he was going to do, what he needed from us, and approximately when he would be done. He finished well ahead of schedule! Clearly stated what we need to do to keep up maintaining our unit. He’s great, and certainly deserves a raise or promotion.

Great! Everything went well. Was notified by tech for maintenance plan renewal.

Very efficient and punctual; technician was knowledgeable and explained everything clearly.

Extremely good service. Mario showed up on time, was unfailingly, polite, showed a great deal of patience and acuity in applying his knowledge and skill. He took over an hour to give us extra care in what most technicians would get through in half that amount of time. He explained everything Clearly, and offered us possibilities for the future without a hard sell.

Charlie did a great job