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Cottman Transmission and Total Auto Care

4.1(
26
)
Electric Boiler or Radiator Heating System - Install - For Business, Electric Boiler or Radiator Heating System - Repair, Electric Boiler or Radiator Heating System - Repair - For Business,

About us

Visit your local Cottman Transmission and Total Auto Care Center in Manassas, VA for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man of Manassas is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.

Business highlights

63 years of experience

Accepted Payment Methods

  • CreditCard
Reviews
4.126 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
8%
3
0%
2
8%
1
15%
Write a review
Showing 1-25 of 26 reviews
James B.
Jul 2017
5.0
Yes, I recommend this pro
Great results
Response from

"Thank you! Great results are what we are in business to offer, so it's wonderful to know you found nothing less with your transmission overhaul!"

Carl W.
Apr 2017
2.0
$120,000
Not well at all. They misdiagnosed the problem costing me over $1200 in un needed "repairs". I even inquired what codes were showing and they provided a printout showing the charge air problem (and as I recall none for the transmission). I took the vehicle to BMW where they immediately diagnosed it as a failed turbocharger bearings. I would NEVER use this shop again and probably never use Cottman's for any service to my vehicles.
Response from

"We are sorry to read we do not have your trust, as offering our customers nothing but the best in advice is very important to us. If there is anything we might do to earn another chance in the future, please give us a call here at the center."

Brian I.
Jan 2017
5.0
Yes, I recommend this pro
$310,000
Good job, works great.
Response from

"Thank you so much! We are proud to hear everything is running smoothly!"

Frederick C.
Jan 2017
4.0
Yes, I recommend this pro
$130,000
Job went very well. A little pricey but probably would have cost a lot more at the dealership. Overall everything went well. Took a couple of weeks because wrong version was ordered. Needed a California version of the converter. I had to rent a car for this period of time so that more cost to me. Overall though, job was well done. No complaints.
Response from

"Thank you for sharing your thorough and thoughtful feedback! We take no greater pride than knowing we served our customers well, and your comments go a long way in helping us keep up the good work."

Stephanie S.
Jan 2017
1.0
$350,000
Transmission went out in our older Cadillac Escalade. I didn't want to buy a brand new one because it cost so much money and I wasn't sure how long we would keep the SUV. We found a deal with Cottman and went there to ask questions. They recommended a used transmission with low mileage that would be good for several years to come. The cost was still a few thousand dollars. The transmission went out after a year and when i called them back, they said there was no warranty and that there was nothing they could do. They also fried the electrical panel by telling us that the amp we had professionally installed was wired incorrectly and when they "re-wired it correctly", everything zapped. I've tried to get it repaired, but the cost is extremely high so I go from everything working to nothing working in a matter of minutes. I never know from one day to the next if things will work. They also yelled at my husband and I and threatened us while in their lobby with many other customers around. I will NEVER use them again nor would I recommend them to anyone. Whether this was an isolated incident or how they do business, I would not trust them with a wiper blade replacement.
Response from

"What you describe is not a reflection of our goals or standards, as we want every customer to find nothing short of complete satisfaction and respect from us. We hope you will give us a call at the center, as we would appreciate a chance to earn back your trust."

Frederick C.
Jan 2017
5.0
Yes, I recommend this pro
$130,000
Job went very well. A little pricey but probably would have cost a lot more at the dealership.
Response from

"Thanks for offering us a chance to give you some peace of mind, while getting you back on the road safely. It was our pleasure to serve your vehicle's needs."

Nancy H.
Jan 2017
5.0
Yes, I recommend this pro
$170,000
The work was done in record time. They were very professional.
Response from

"Thank you for taking the time to say so! We're proud knowing you found nothing less than the professional, A-grade service, we aim to offer each and every customer."

Karen U.
Dec 2016
5.0
Yes, I recommend this pro
Absolutely an "A" rating.
Response from

"We absolutely appreciate that A rating! Thank you so very much for your support!"

Karen U.
Dec 2016
5.0
Yes, I recommend this pro
They were much less expensive than everyone else in the area for the same work.  They did all the work within one day.  They are very fast and drove me to and from my house.  I was very happy with them.
Response from

"And we are very pleased to receive your A rating! Thank you for sharing your kind grade and compliments, and thanks for choosing our Cottman."

Paul O.
Dec 2016
5.0
Yes, I recommend this pro
$600,000
It went great, even though the new transmission died in a few months. They were good to their warranty and put in a new one and started the 3-year warranty from the start of the second installation. And they will do it again in 2 years and 364 days if needed. I have used them before and they are honest,professional business men.
Response from

"Thank you for commenting on the honesty and professionalism you found here! We were proud to be of service, and we look forward to helping you again the next time you need anything at all."

Stephanie S.
Jun 2016
2.0
unknown
Response from

"We would appreciate a chance to learn more about your experience over the phone, if you will kindly call our center and ask for a member of our management team. Thank you in advance for your time."

Ram K.
Apr 2016
1.0
$320,000
unknown
Response from

"We are sorry you feel this way, and if you are willing to discuss your experience further, please give us a call here at the center. Thank you in advance for your time."

Frederick C.
Jan 2016
5.0
Yes, I recommend this pro
$130,000
.
Christopher B.
Nov 2015
1.0
$240,000
They are a very terrible group and they are absolutely miserable. As a matter of fact I would not recommend them to my worst enemy unless you want to have incorrect parts installed into your transmission. It took about two to three days to repair the transmission and what they didn't tell me was that they used incorrect plugs in the process of repairing it. In other words the people there were incompetent.
Frederick C.
Nov 2015
5.0
Yes, I recommend this pro
$130,000
.
William Q.
Nov 2015
5.0
Yes, I recommend this pro
$80,000
unknown
RUTH B.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Sally D S.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Linda G.
Nov 2015
5.0
Yes, I recommend this pro
$300,000
unknown
Eboni G.
Nov 2015
5.0
Yes, I recommend this pro
$250,000
unknown
TIMOTHY T.
Nov 2015
1.0
$230,000
unknown
James B.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Jerry R.
Sep 2015
4.0
Yes, I recommend this pro
$130,000
I would go back this instant if I need transmission work done.
Tim F.
Sep 2015
1.0
$35,000
I took my 2001 Ford Cobra to the shop to have my transmission looked at.  I knew that some of the sychros were bad in the transmission and was told this was a good shop to go to.... What a mistake that was....   First, the shop told me they didn't even have the right tools to take apart the transmission and asked me if I had the tools.  Are you kidding me???  What kind of supposed professional shop doesn't have the right tools to take apart a transmission?  Transmission work is the only thing they do and not having the right tools is a joke.  Then the shop told me that I had a 6 speed transmission, the car was stock and came with a 5 speed .  Cobras never came with a 6 speed transmission til 2003.   I had to call their corporate office and complain about these idiots.  I had to pay the up front charge of taking out the transmission and having it diagnosed.  I refused to pay anything else.  I ended up buying a brand new performance transmission, having it towed to someone else to get install.  Avoid this shop like the plague.
Robert A.
Mar 2015
5.0
Yes, I recommend this pro
$140,000
unknown
Showing 1-25 of 26

Licensing

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FAQ

Cottman Transmission and Total Auto Care is currently rated 4.1 overall out of 5.
Cottman Transmission and Total Auto Care accepts the following forms of payment: CreditCard
No, Cottman Transmission and Total Auto Care does not offer free project estimates.
No, Cottman Transmission and Total Auto Care does not offer eco-friendly accreditations.
No, Cottman Transmission and Total Auto Care does not offer a senior discount.
No, Cottman Transmission and Total Auto Care does not offer emergency services.
No, Cottman Transmission and Total Auto Care does not offer warranties.

Contact Information

9113 Mathis Ave, Manassas, VA 20110

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