Closet Prep & Paint, LLC

"This client purchased a living social coupon which was to be used to paint the walls only of one 12 x 12 room. The fine print of the coupon detailed that it was not to be used for bathrooms, kitchens, laundry rooms, stairwells, etc but it could be used on regular rooms like bedrooms, living rooms etc. I agreed to paint the laundry room even though the coupon was not for that kind of room. Additionally, the fine print stated that the coupon is for the painting of the walls only with two coats of paint. Painting ceilings, moldings, doors, windows, priming surfaces and drywall repairs are extra. The client never mentioned the fact that the whole room including the ceiling, walls, base and door had been previously painted primary green. Their job took longer than expected and took 2 days, because it had to be primed before it could be painted which was not part of the "deal" they purchased and never even mentioned it during our consultation. The client also expected us to paint a closet in the laundry room, which we agreed to do even though it was not part of the deal. The client was told that their job was scheduled for a 1/2 day and paired with another job in their area since they were only doing one room. We can paint one room in 4 hours and pair those types of jobs with another 1 room deal so we can maximize the use of our trucks and personnel. This client was also told that we expected to arrive at their location in the afternoon between 1-3. We arrived at 4. Yes, we had one truck break down and had to reschedule this client's job, but it was rescheduled within a couple of days. It happens. It's extremely rare, but the one time it happened, I guess it happened to the wrong person who found it completely unacceptable that we would have the audacity to have our truck break down on the day of their job. People who purchase "deals" on line need to read the fine details of the "deal" and be aware of what the "deal" covers and what it does not. Yes, we limit our coupons to just the painting of the walls. Everything else is extra. Why should a person who has brand new walls that don't need drywall repairs be charged for that service? Should we be required to give away all our services for the price of $89 living social deal. We do everything humanly possible to exceed our clients expectations. We did everything possible to make this client happy even though her whole job did not meet the coupon requirements. We have hundreds of clients who all say we are very professional and exceeded their expectations. You can read their surveys on the testimonial page of our website at www.closetprepandpaint.com. I hope you will take into the account the comments of our hundreds of happy clients."

"This was a living social deal for painting the walls only of a 12x12 room."