Big Dog Concrete Construction

Very well. Shelby is great to work with; his crew did an excellent job removing the old walkway, leveling the base by adding and compacting new gravel, and framing, pouring and finishing the new walkway. Looks just like the original, which is what I wanted.

The team showed up on time with all needed equipment and supplies and finished early. they returned a week later to power wash the bricks. It looks great

Everything went well. Work was done properly. All trash was removed. I am well pleased with the quality of their work. I will definitely hire this company again.

Amazing quality and service. The quote process was quick and complete. The crew were professional and the job we well done.  We were very pleased with the performance.

They are attentive and prompt. Prices were below the competition but the service was great.

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It went very well.  They knew their job and performed the task in a timely manner and even with set backs due to water levels they continued to work through all the issues quickly and efficiently even working late to get the job done.

The contractor did an excellent job in double seal coating my driveway.  I have used Big Dog Concrete Construction previously and I was again very satisfied with communications and the overall work. Ramos and his crew are courteous and professional, they truly care about their customers and the  work they perform and they ensure that the work site is prepped properly and cleaned-up before they leave.  I trust the fair pricing and the work that Big Dog Concrete Construction does and it is always a pleasure dealing with Ramos and Shelby who make sure that things are handled correctly.  I wouldn't hesitate to recommend them to other customers.

The date of service they showed up. We were told it would be about 2 days.  They had it done in one. Very nice crew. Came in got it done. Lots of information when ever i asked questions. I would recommend Big Dog Construction any time. Thank you for the beautiful drive way.

unknown

From the very beginning, Big Dog Concrete Construction was professional and responsive.  I was kept fully informed by Ms. Moses and Ramos about what was required and when the work would start.  Despite the unusual weather we have been having, the work started on time as promised and Ramos and his crew worked efficiently and diligently to remove and replace my sidewalk.  The workers were pleasant and cleaned up the area before levaing my home.  I couldn't be more pleased with how things were handled and the quality of the work.  My sidewalk and stoop look great and I wouldn't hesitate to re-hire Big Dog Concreete Contruction Compnay in the future.

After some 22 years, our asphalt driveway needed replacement. When I saw a neighbor getting his "replaced," in the span of about 90 minutes, I asked about what was being done and the cost. Then I saw that other neighbors, on the spot, were having their driveways done, and an entire day was then set for the contractor to do another several.  Though tempted, I did not jump on the deal but rather did some fairly quick homework. (If you are reading this, you are the look before you leap kind, too.)
I discovered that the quick turn firm was overlaying asphalt on top of old asphalt and simply digging out enough old asphalt to blend the garage apron and street apron edges, using wheel barrow loads of asphalt and a few passes with a steam roller.  I later learned that this method might not ensure that old cracks, large & small, will not reappear in the new "top layer" overlaying the old. 
Turns out that the contractor had spotty ratings on more than one online site & noted on his own website that his firm did not "work
with" the Better Business Bureau. These revelations gave me pause. So I checked Angie's List and other online consumer ratings. Top-rated in the Washington, DC metropolitan area is Big Dog Concrete Construction: Excellent ratings and a BBB excellent record.
So, I got in touch with Big Dog, was immediately called back, was visited by their Work Team leader Ramos, received an estimate on the spot, had it confirmed by Big Dog email, and asked for a contract.  All the foregoing was promptly and courteously done by phone, email, and in person. And (ready?) Big Dog's driveway replacement quote matched the "over-layering" price quoted by the quick-turn artist racing through our neighborhood.  
Prior to installation day, the "Miss Utility" folks had already been sent by Big Dog (as Big Dog's email advised) to mark water,
gas, electric & I flagged the "invisible" dog fence. Then the particulars of the work visit were laid out in detail by a second Big Dog email. When the weather forecast deteriorated, Big Dog emailed that, if such materialized, they would contact me to reschedule.  Very complete, concise, and appreciated.
On installation day, the Big Dog crew showed up an hour early with a small convoy of equipment.  One truck brought the Bobcat to remove the old driveway.  Another had a trailer with a steamroller & an asphalt-laying machine with more levers and adjustments than I could fathom. The team, led by Ramos, who had visited to survey the job and provide the estimate, consisted of seven men and every necessary tool plus shovels, drop cloths, traffic cones, boards, edgers, yellow tape, stakes, and a large dump truck full of steaming asphalt. (But, no wheelbarrows.)
The Big Dog crew, in yellow shirts, seemed like a swarm of bees in constant, rapid motion: each had a role; each aided the others; all took direction, though none seemed to need it to get the tasks done.  The entire old driveway was removed with the Bobcat & shovels to bare soil and gravel sub-base.  The new asphalt was applied in an orderly process, using the complex asphalt-laying machine supplemented by shovels to ensure uniformity of application.  The steam rolling was done and done again, with hand tools edging the sides for aesthetic and water-run-off reasons.  Then, all was marked by yellow caution tape and every scrap of material was cleaned up.  
Through it all the crew were professional, friendly, personable, pleasant, willing and able to answer questions -- and did I mention
never not in motion? Nevertheless, this was a full 8-hour job.  Things done right take skill, equipment, and time.
You'll be unsurprised to read that I am very pleased with Big Dog's high quality work and the benefit of a bit of homework that led me to them.
Big Dog Concrete Construction (more that solely concrete construction, you & I now appreciate) is a professional firm that displays high quality from first phone call to final yellow tape attachment. And the team shows what a real work ethic looks like.  
My only suggestion would be that Big Dog work to clone Ramos and his team in the hope that other service providers could achieve this manner of doing business.

I wanted to take the time to write out my experience with this company although many of my sentiments are echoed in the other Angie's List reviews.  I will start by saying that I as a homeowner in a upscale community have very high expectations and attention to detail when it comes to hiring anything I won't do myself.  From the very beginning to the very end Big Dog is a class act company and communication was superb. 
Starting out with the initial coordination; Shelby the front office supervisor was responsive by email and phone every single time I wanted to make contact.  Ramos the project lead/Foreman came out for the estimate on time with a smile and an attitude to ensure my comfort level was adequate.  Ramos and Nate the project leads also were open to my plethora of questions, comments and concerns which were many.  The entire crew showed nothing but professionalism throughout my project. 
Let me tell you all - these guys work their tails off.  Out of our three day project the Big Dog crew put in well over 12 and 14 hours days without compromising the integrity of their work.  Their work ethics and dedication to their projects and customers are the epitome of what a service provider should aim to be.  I will be honest, I am not the easiest homeowner to work with, Big Dog and crew made sure all my apprehensiveness was put to ease. 
Big Dog's actual end result was exactly what we wanted at a price that demonstrates value added to our home.  I would not hesitate to have them come out and perform work on your home or business.  In fact when time and monies allow I am having them back to install a retaining wall and eventually a new driveway.  I trust Big Dog enough that I feel confident I do not need to shop around for additional estimates or read other reviews from other outfits. 
From site prep to site cleanup these guys exceeded my expectations.
Shelby, Ramos,Nate and crew - Great work! 
We look forward to having you perform more work in the near future for us.

From the first visit to review the scope of the job and offer an estimate to the end where we accepted the job the experience was outstanding.  The entire crew was professional and timely.  Ramos was attentive and addressed all our concerns in a timely manner.  We had discussed this project at length for several years and are truly happy we chose Big Dog to do the work.  The results were great.

The entire company, from the office staff to the team of employees working on site, were polite and very professional. They arrived at the designated time each day. Despite the extreme heat (record breaking temperatures and high humidity) the entire week, the job was completed in the allotted time frame. In the past, the garage would get water running in under the garage door during heavy rains. With the new slope and grade, the rain is directed away from the house. After completion of the job, the area was cleaned and the edges of the driveway were finished off with top soil and seeded. In addition, the concrete driveway has enhanced our home (and probably value) and solved the drainage problems we had in the past.

Big Dog rocks!  I was on a short time frame and they made every effort to schedule the work at the most convenient time for me. The new pad is perfectly level, perfectly positioned and looks great. They do an excellent job cleaning up when they are finished.  This is the fourth project Ramos has done for me and I will never use anyone else for anything they can do.  Shelby is the most efficient office manager I have ever dealt with. She is always on top of everything and the entire process runs like a Swiss watch (or like an I-Pad). 

Everything went well!
* Shelby the company POC was great and answered all of our questions prior to the job beginning.
* Big Dog Concrete Construction set-up the Miss Utility home check for wires around the job site.  Which was extremely convenient. 
* The job had to be rescheduled for the next day and Mr. Ramos showed up as scheduled.  He went over the signed contract explaining in detail what was going to occur. 
*Even though this was a small job it was performed with excellence.
* A Top Notch Company!!!

Shelby in the office was always on top of things.  She was in touch by phone or e-mail every step of the way.  I could always reach her and get answers to questions any time.  I was informed of exactly what would happen next and when.  Ramos was on site every day to supervise and work on the projects.  The work was done when promised and looks beautiful.  Cleanup was very thorough and they even added top soil and grass seed around the finished areas. I was very happy with this work and highly recommend Big Dog.

Not much more to say....they were on time and the work was done very professionally.

They were real punctual and reasonably priced. Everything turned out great.

After getting several estimates I decided on Big Dog to breakup and remove a carport that had failed over the years. They also removed an ashphalt driveway and a brick sidewalk. I wanted to use the old brick in the back to line a garden area and Big Dog had a person remove the bricks and stack them neatly in the backyard.It took a lot of work to jack hammer the carport and driveway but they worked very efficiently with my project and 2 of my neighbors. We had banded together to get a bit of a discount. Ramos made several suggestions regarding curving the sidewalk and a couple of other things to improve the look of the project without increasing the cost. His crew was pretty amazing to watch. They took obvious pride in the quality of their workmanship. In a few days I and my neighbors had a new concrete carport, concrete driveway and a concrete walkway. We were very satisfied and would heartedly recommend Big Dog Concrete Construction.

They were great!  Nice people, easy to work with.  Most of the job was replacing the sidewalk.  It had sunk over the years which caused the bottom step of the stoop to be about 12" high; plus, the sidewalk tipped towards the house which sent water into the basement.  They removed the whole sidewalk, regraded, made the step the correct 7" high, and now we have a nice new sidewalk sloped away from the house!  The stoop was still in fine shape, so we just had them coat it with Ardex to make it look new like the sidewalk.  A couple other small jobs were to patch and parge various spots of the foundation.  It all looks so much better.  They were prompt, professional... I especially appreciated the very detailed proposal they gave when we were interviewing companies.  I felt like I knew exactly what would be done and that we got the value of what we paid.

Shelby provided outstanding customer service.   The work was completed as scheduled.  The final cost matched the estimate & was reasonable.  We have used this company for minor concrete repair, masonry work & asphalt driveway repair & sealing.  We are impressed with the diversity of knowledge & expertise Ramos has demonstrated & his quality of workmanship.   We highly recommend this company.  From our experience, they go the “extra step” in customer service, reliability & professionalism.

Big Dog Concrete Construction is a small company; however, we found their business process considerably better & their professional ethics higher than the larger firms with whom we have previously contracted.  Shelby provided extraordinary customer service, which exceeded our expectations. She replied to emails, within hours, with a level of detail that not only answered our questions, but kept us informed during every step of the process. Because we were so impressed with their customer service, we opted not to obtain any other estimates, which is the rationale for a "B" in price.  However, we believe they are competitive.  Ramos was reliable & arrived on time; he called approximately 15 minutes prior to his arrival for the estimate, as well as the day when he & his crew performed the work. He is quite knowledgeable & demonstrated quality craftsmanship. Both Ramos & Shelby demonstrated superior professionalism & courtesy. The original bricks were 17 years old; while those Ramos used in the replacement wall were not a perfect match, they blended well. He made the effort to minimize any unnecessary changes to the perimeter area; he & his crew were careful not to damage plants & electrical cables. They hauled away the old bricks, mortar, etc. during the job & thoroughly cleaned up the work site upon completion. Ramos also took the initiative to purchase & replace landscape stones that were removed.