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ARS / Rescue Rooter Manassas logo

ARS / Rescue Rooter Manassas

4.5(
600
)
Heating and Air Conditioning Service, Plumbing, Water Heater Service,

About us

For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 703-592-9182. ARS is a leading brand of American Residential Services, LLC. We provide heating, air conditioning, indoor air quality, efficient attic systems and plumbing services throughout Northern Virginia, including Manassas, Alexandria and Fairfax. United by exceptional service, we serve thousands of residential customers from our location in Northern Virginia. You can always count on exceptional service, backed by a knowledgeable team of trained specialists who have the professional experience to do any job right - the first time. Our courteous HVAC technicians are available 24/7 to provide you with expert service and repair. Our Comfort Advisors are ready to help you make the most effective installation or replacement decisions based on your home comfort needs. When a team member from our company visits your home, you can rest assured that they have passed national background and drug tests, and are equipped to provide you with the service you need. In addition to our Exceptional Service Guarantee and providing you only with the utmost in professionalism, we also treat you and your property with respect: we call before we arrive, we providing honest and upfront estimates before any work is done, and we take care of your home by using shoe covers and drop cloths as needed. If you are an existing customer, we thank you for your continued support and business. If you are a new customer considering our company, we encourage you to let us show why we are one of the leading heating and cooling services providers in Manassas, Fairfax, Alexandria, VA and throughout Northern Virginia! License # 2705059347A, WV034354

Business highlights

Emergency services offered
78 years of experience

Services we offer

HVAC systems/air conditioning/furnaces repairs, preventative maintenance, emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation & repair; drain & pipe cleaning; clog removal; garbage disposal installation and repair; faucet/sink, showers/tub & toilet installation & leak repair. Extras for your home including: duct cleaning; Efficient Attic Systems - attic insulation, radiant barrier, and ventilation; & indoor air quality

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Senior Discount

5%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.5600 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
14%
3
4%
2
2%
1
4%
Write a review

Filter reviews by service

Showing 1-25 of 600 reviews
Upama M.
Mar 2025
1.0
I would have given 0 rating if it was possible. The parts they sell are below par quality. We have installed HVAc system with them ..in 4 years the motors have went bad twice. They don't even call back to schedule the service . The call center employees are pathetic and don't have any idea how to contact different departments.. I wish I could sue them for their unprofessionalism and their bad tactics of getting money out of the customers.
Mark J.
Jun 2024
1.0
$70,000
Understandable this is the peak season for A/C problems but customer friendly service is should be on a consistent basis. On 5/28/2024 problem with my unit tech responded very professionally explained problem with unit that the blower had failed and it had to be ordered. Received text from company stating appointment on 6/5/2024 between the hours of 8 AM - 12 PM customer placed call talked to operator who stated that the tech would call in 15 mins no call received customer then called again where operator took information to forward to allegedly Supervisor no returned call. Customer called local office talked to parts manager who stated that they did call but did not leave a voicemail message and was instructed service would be provided the following day worst experience dealing with a business.
Response from

"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, James, a call on 703-361-7070 at your convenience."

Anny M.
Mar 2024
5.0
Yes, I recommend this pro
Gary was exceptional - informative and professional throughout, and comprehensive in his assessment of our systems, and a pleasure to encounter.
Response from

"Thank you, [Member Name Removed], for sharing your experience with Gary. We're always pleased to hear how our team provides the exceptional service we strive for. Thank you for choosing us and please don't hesitate to call on us for any future service needs."

Sheila H.
Jan 2024
5.0
Yes, I recommend this pro
Fantastic. Marco LaFuente-Aranibar diagnosed the problem immediately which was that the heat pump was frozen due to the snow and recent cold weather. He assisted in correcting the issue by resetting the sensor and then standing in the cold and poured hot water on the compressor to ensure that my heat was working before he left. The best thing is that Marco did all this with a smile on his face and he explained what he was doing the entire time. Great customer service.
Response from

"Thank you, [Member Name Removed], for sharing this amazing review! We're dedicated to providing the absolute best quality service possible, and it's wonderful to hear that Marco was able to achieve this. We appreciate your business!"

Tim T.
Aug 2023
5.0
Yes, I recommend this pro
$30,000
Marco came out to perform our annual service. He was meticulous in his work and came back with great suggestions on how to keep the systems performing well. I will be requesting Marco every time we need maintenance or work performed on the systems.
Response from

"[Member Name Removed], wow! Thank you for taking the time to leave us this fantastic review. It's always our goal to provide exceptional service from start to finish, and we're pleased to hear that Marco delivered. We're proud to be your chosen premier service provider. Thank you!"

Md H.
Jul 2023
1.0
Everything went wrong. Installation. Customer service. They even don’t apologize for their own mistakes.
Response from

"Thank you for sharing this feedback and we apologize for not meeting your service expectations. We would appreciate an opportunity to address your concerns and answer any questions you may have. We encourage you to text us your full name and address (including zip code) to 901-657-2859 so our Quality Assurance Manager may contact you."

Perry B.
Jul 2023
5.0
Yes, I recommend this pro
$67,500
Thank you so much for excellent service. Osman was prompt, professional, and clearly explained what needed to be done. I called Saturday morning, by early afternoon the problem was fixed. I trust all my plumbing needs to ARS and Rescue Rooter. This isn't the first time I used ARS, ARS replaced by water heater.
Response from

"Thank you for sharing your experience, [Member Name Removed]. We strive to provide exceptional service on every visit and are pleased to hear that Osman delivered! Thank you for choosing ARS / Rescue Rooter as your premier service provider."

Heather R.
May 2023
1.0
$500,000
Spent $24,000 with ARS Mannassas when we installed three new units 4 years ago. Two units were for the house and one for the wine fridge. We have been customers of ARS for the last 15 years. They provide our semi-annual maintenance and had also installed our first units. The wine unit stopped working two weeks ago. We had ARS come take a look at it for $89. They let me know the fridgerant was completely empty… for $600 they could find out where the leak was. It will then cost about $3500-$5500 to fix the unit out of pocket regardless of the 10 part warranty. The repair man said that it was extremely high rate. We attempted to contact the manager four times without a return call. Although they are still scheduled to come to our house tomorrow for the semi-annual maintenance. After the 5th attempt (today) the manager accepted our call. The manager was unapologetic, unprofessional, rude, and not customer service oriented. When we purchased our three units 4 years ago we had agreed to a unit for the cellar. After ARS pulled out our current unit they realized that the unit they had specked out and that they sold us wouldn’t work in our house. They came up with a plan b unit that they said was same quality and that would work with our house. This is the unit that is now broken. After all our years as customers, all the money we have spent with this company I would have expected more from the management team. I understand it is not the mangers fault the unit broke but the attitude, lack of respect and sense of customer service was appalling. I highly recommend that you look elsewhere if you are interested in purchasing or servicing your units! This is no longer a company we will be working with.
Response from

"Thank you for sharing your experience, [Member Name Removed]. We strive to provide exceptional service on every visit and want to apologize for not meeting your expectations. Please allow our Management Team a an opportunity to discuss your experience further by texting your full name and address to 901-657-2859 at your convenience."

Nicholas T.
Apr 2023
1.0
They installed a mini split AC in my house years ago and they seemed like a descent company. I had a maintenance contract with them on the unit since they require a lot of maintenance and they had one expert on staff. It appears he left the company (was given the run around about his status by different employees). They sent a technician out named Dakota who was a pushy salesman in disguise. Told me my working AC needed $4k in repairs without bothering to turn on the unit. They dragged cancelling out till I was billed again for the maintenance plan but refused to refund the payment. Was promised multiple times a manager would call me back over the last month but never happened. DO NOT DO BUSINESS WITH THEM.
Response from

"[Member Name Removed], thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further and offer assistance. We encourage you to text us your full name and address (including zip code) to 901-657-2859 so our Quality Assurance Manager may contact you."

Shawn J.
Apr 2023
5.0
Yes, I recommend this pro
ARS was great! The technician explained everything to me and was very helpful. I highly recommend them.
Response from

"Thank you for taking the time to share your positive experience with us, [Member Name Removed]. ARS / Rescue Rooter Manassas strives to provide exceptional service and are happy to hear we delivered! We appreciate you."

Al J.
Sep 2022
1.0
$56,500
ARS Rescue Rooter is the worst company ever, they are dishonest and their management is a bunch of liars. When I wrote a bad review for them after the repaired by AC, a manager called Paula called and promised to refund the diagnstic fee portion of the outrageous bill they billed me for performing 5 minutes of repairs at my house, the refund was never done and Paula has avoided my calls and refused to return my calls. What a shame, a bunch of thieves and liars, do not use them, they are dishonest and full of crap. I do not recommend this scam sham business and will never use them again, veterans please avodi them at all cost.
Response from

"[Member Name Removed], thank you for the feedback. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We encourage you to contact our Customer Experience Team on 866-803-0879 for further discussion."

Nancy M.
Aug 2022
1.0
they installed 2 new top of the line carrier heating/cooling systems 2 years ago. one of them was broken before they left at install and we had emergency repair that night for several hours. have had many repairs, complete ductwork replacement in basement due to improper install and a couple of major parts that already needed replacing. all that was under warranty but of course never should have happened if the company knew what they were doing. brand new systems should not break down a couple of times a year. they just fixed the latest problem and want me to pay for something that should be under warranty. they won't return phone calls or give any explanation as to why it should not be under warranty.
Response from

"[Member Name Removed], thank you for allowing us the opportunity to do better in the future for you and our other customers. We are committed to meeting your expectations and would appreciate an opportunity to discuss your situation further. We encourage you to reach out to our Quality Assurance Manager, Paula, on 703-361-7070 or our Customer Experience Team on 866-803-0879 at your convenience."

Yolanda J.
Jul 2022
1.0
I attempted to contact ARS QA Manager and still have received a return call. DO NOT use ARS. The customer service is beyond horrible. You pay thousands of dollars for a brand new system (in my case 2 systems) and then pay hundreds of dollars annually for a service plan. It takes weeks to get an appointment scheduled for routine maintenance and then they don’t show up for the appointment. ARS wastes your time and money! Don’t use ARS!!!!! Take your money elsewhere.
Response from

"[Member Name Removed], thank you for sharing your feedback. We regret that your experience with our company was not what you expected and would appreciate the opportunity to improve our communication and services for both you and our future customers. Our Customer Experience Team is available on 866-803-0879 if you would like to discuss your experience further."

MD L.
Apr 2022
1.0
$1,700,000
Complete and utter disaster. ARS missed (late or no-show) six scheduled service appointments. Installation was poorly executed, and crew actually damaged the equipment during installation. Numerous attempts to contact service managers and the regional manager via email and phone were unsuccessful. Within three months the units needed to be serviced/repaired again. I will use another service provider for all further HVAC needs. Save time/hassle/money/aggravation and do NOT use ARS Rescue Rooter for any services. Note - I would have rated "no stars", but this requires at least one...
Sean F.
Dec 2021
5.0
Yes, I recommend this pro
Reasonably priced and did a great job.
George W.
Jul 2021
5.0
Yes, I recommend this pro
$870,000
Really awesome
Michael B.
Feb 2021
1.0
$11,995
Buyer beware. I called this company to repair our heating system. The company representative was unprofessional (smoking cigarettes and talking on the phone most of the time). He got the system working and then it stopped again. He aggressively attempted to sell us an entire replacement system and insisted on having someone else come by for a "same day free estimate." I declined and paid $119.95 for the "diagnostic." The service provider left in a huff (given that I declined a subsequent sales visit) with our heat still not working. I called a more professional company to come repair the system. Come to find out, ARS Rescue Rooter's representative had actually fixed the problem but had then pulled the disconnect on the heat, leaving us with no heat in 26-degree weather. I called the company and left a message requesting a call back to discuss the poor service I received. No one has provided the courtesy of returning my call. This situation is worthy of a complaint to the Virginia Department of Professional and Occupational Regulation.
Lee C.
Jan 2021
1.0
$3,000
I got a service contract with these people and they made an appointment to come do the service they never showed. I got a call from a tech saying he could not come because my systems were too new for him. Pathetic excuse no one from management called me like I asked. Do not bother with them
Adel Z.
Dec 2020
3.0
$40,300
I sincerely did not have a problem with the professional service per se, the technician was professional prompt on time, and knew what he was doing. On Dec 9, 2020, it took him about 30 minutes to figure out the problem and found the unit is still under warranty. He ordered the part and told me once the part is received, I will be contacted to schedule replacement. I called the office they did not call me. They were quick in responding and replaced the part on Dec 19. Cost is my main issue. They wanted $119.95 for diagnosis fees which WILL NOT be considered a part of the final repair fees. I believe it’s not a good business not to tell the client beforehand how much you will charge as service fees, they did not. Only after they diagnosed it. After a discussion with the technician, he talked to the office and the service fee was forfeited. The part replacement cost was $403! It took less than 30 minutes, 25 to be exact, to replace. Not sure how the rate of this charge is justified. I was told about the $403 charge right after the first visit but did not have a choice at that point. With all due respect, I understand, as explained to me, they have more overhead budget more than mom and pop shops. I still believe this total repair should not have been more than $250 at the most.
James M.
Nov 2020
5.0
Yes, I recommend this pro
They did good service, are good people, and they give excellent information. I would highly recommend them as well.
Roseann A.
Sep 2020
5.0
Yes, I recommend this pro
They were first class service! They were so efficient, exceptional, and explained everything. I couldn't ask for anything better.
Devin L.
Aug 2020
5.0
Yes, I recommend this pro
Smooth , any issues that came up were taken care . Service and sale guys were good.
Terry K.
Aug 2020
5.0
Yes, I recommend this pro
I was very happy. The consulting team talked to me about lot of options. There was a small issue, but they rectified it right away. I called them when I have a question, they are very responsive.
Shelly F.
Jul 2020
5.0
Yes, I recommend this pro
$52,200
It went excellent. Bernie was very polite, informative, explained options and made repair. No high pressure
Terry G.
Jul 2020
1.0
Scheduled maintenance in June, ARS called the day before the appointment and indicated they needed to move my appointment out a month to July 9th, 7-11 AM. No tech showed up, so I called ARS, and was told someone had moved me on the schedule to 12-6 PM. Mid afternoon ARS called to say they need to move my appointment to July 10, and I will be first on the schedule at 7 AM. Called ARS at 8:23 AM, NO TECH. I was told that dispatch would have the tech contact me. Have not heard from the tech yet. This company does NOT take care of prepaid maintenance customers.
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Showing 1-25 of 600

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FAQ

ARS / Rescue Rooter Manassas is currently rated 4.5 overall out of 5.
Monday: 12:00 AM - 12:00 AM Tuesday: 12:00 AM - 12:00 AM Wednesday: 12:00 AM - 12:00 AM Thursday: 12:00 AM - 12:00 AM Friday: 12:00 AM - 12:00 AM Saturday: 12:00 AM - 12:00 AM Sunday: 12:00 AM - 12:00 AM
ARS / Rescue Rooter Manassas accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, ARS / Rescue Rooter Manassas does not offer free project estimates.
Yes, ARS / Rescue Rooter Manassas offers eco-friendly accreditations.
Yes, ARS / Rescue Rooter Manassas offers a 5% senior discount.
Yes, ARS / Rescue Rooter Manassas offers emergency services.
Yes, ARS / Rescue Rooter Manassas offers warranties.
ARS / Rescue Rooter Manassas offers the following services: HVAC systems/air conditioning/furnaces repairs, preventative maintenance, emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation & repair; drain & pipe cleaning; clog removal; garbage disposal installation and repair; faucet/sink, showers/tub & toilet installation & leak repair. Extras for your home including: duct cleaning; Efficient Attic Systems - attic insulation, radiant barrier, and ventilation; & indoor air quality

Contact Information

9070 Euclid Ave, Manassas, VA 20110

Service Hours

Sunday:12:00 AM - 12:00 AM
Monday:12:00 AM - 12:00 AM
Tuesday:12:00 AM - 12:00 AM
Wednesday:12:00 AM - 12:00 AM
Thursday:12:00 AM - 12:00 AM
Friday:12:00 AM - 12:00 AM
Saturday:12:00 AM - 12:00 AM
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