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American Disposal Services
Recycling, Dumpster Rental Service Delivery & Pickup, Dumpster Delivery and Pickup Service,
About us
Additional Address - PO Box 1326 Centreville, VA 20122. American Disposal Services is a family-owned, family-run waste and Single Stream recycling collection provider operating in Virginia, Georgia, and select areas of Maryland and the District of Columbia. A family business that started with one truck and one idea, American Disposal Services has flourished for two generations into a trusted, reliable industry leader. Because of the hard work, honesty, diversity, and innovation of our devoted employees, we are honored to serve over 300,000 customers in three states and the District of Columbia. We offer refuse and Single Stream Recycling collection to residential and commercial properties including family neighborhoods, apartment communities, small businesses and large industrial and government complexes. Every single customer is an integral part of our family, and we work tirelessly to bring you the efficient excellent service that you deserve. At the same time, we actively strive to help improve your neighborhoods through numerous local charities, sponsorships, and community outreach. During difficult economic times, families come together to take care of their own. When you do business with American Disposal Services, you become acquainted with our friendly, compassionate staff, which works with patience and diligence to satisfy the unique needs of our wide array of customers on a daily basis. In every area we serve, from quaint family neighborhoods to massive industrial parks, to entire municipalities and townships, customers can always rely on the enthusiasm and expertise of our employees. When questions or concerns arise, our experienced staff, which can be reached by phone or e-mail, is standing by to help. From the entire American Disposal Services family, we thank you for helping us help you.
Services we offer
& Compactors, Commercial, Garbage Collection. Residential, Roll-Off
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.538 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 24% | ||
| 3% | ||
| 16% | ||
| 16% | ||
| 42% |
Filter reviews by service
Showing 1-25 of 38 reviews
Glenna D.
Aug 2025
Dumpster Delivery and Pickup Service
Inconsistent yard waste pickup on scheduled day. When contacted, they will tell you a second trash truck will be around to pick up yard waste but that doesn?t happen. They pick it up on the next trash day with regular trash. No adjustments are made to your bill when there is a missed pickup. Would not recommend this company.
Timothy T.
Mar 2024
Consistent problems with all aspects of service. Missed pickups and spilled containers. There are particular problems when it is inclement weather. Moreover the Management will not credit the pre-paid costs for 'missed' pick-ups. When missed, returning to make the pick-up is sometime delayed for a week.
William B.
Dec 2022
American Disposal charges Prince William County customers for services not used. """The county requires us to charge for this service regardless of if you use it or not""" It is wrong for either a company or Prince William County to require payment for an at-home yard waste pickup service when County residents do not even use the at-home pickup service, or depending on where they live, do not even have any yard waste (sticks and leaves) that need to be taken to the landfill. ADS customers are being forced to pay extra for an add-on service they are not using, or even ask to be added. I never use their yard waste service, never have, I only used their other two services, Trash and Recycling. I take my yard waste to the Prince William County landfill myself, using my own trailer.
Andrew H.
Oct 2022
American Disposal Services has not picked up our recycling correctly for at least two months. Sometimes they show up 2-4 days late, but at least half the time they don't show up at all. This is impacting multiple homes all down our street, and we're all triaging makeshift containers to hold uncollected debris, and picking it up as it blows around in the wind and rain. This situation is ongoing and unacceptable. I have begun reporting the missed pick-ups every morning, every week, through their automated system but this has not shown any improvement in the situation. In addition, they provided written notification last night via email that they are implementing a 10% increase to all remaining customers (presumably because so many are fleeing them) to raise our bills. Given that they have reduced pick-ups on our contract already from twice a week to once a week, have already raised prices last year, and are not honoring their contracted obligations to pick up our debris on time, or 50% of the time at all, this is unacceptable. I reported this situation to the County and the Better Business Bureau. I notified both American Disposal and their parent company, Waste Connections, of this as well.
Laurie W.
Sep 2022
The weekly trash pick up has been very unreliable. I have received "your service may be delayed" e-mails every week for the past two months. For the past several weeks, even the delayed service has been delayed for either the recycling or yard waste or both.
Alan C.
Jul 2022
Terrible. I gave 3 weeks notice that I was moving and cancelling service. I am owed $50 for missed pickups and the last month of service. They require payment prior to performing their service. The bins were on the street the last day as agreed. Trash was picked. the bins were not. I have since received invoices to pay for the bins. I recently by the former house and saw 2 bright shiny new American disposal bins at the curb. They obviously replaced my old ones. This business does not want to talk with customers. There is no email. No chat. And the telephone number lands you in a queue. Today I am number 61. The last call, I waited 2 hours and was disconnected. Avoid this business.
DIANE S.
Mar 2022
Company does not pick up yard debris for recycling unless I register complaints for at least three weeks
DIANE S.
Mar 2022
First, American is not locally owned in either Virginia or Georgia, it is owned by Waste Connections of Toronto Canada . Trash pickup has been satisfactory, but yard waste recycling can be a month or more between pick-ups. I understand that this recycling requirement was waived during the pandemic, but that waiver is long passed. Trash removal was recently reduced from twice a week to once a week, and the price raised at the same time.
Maria V.
Nov 2021
American Disposal Services has been a big disappointment. I have had to call them several times to ask when they will pick up the yard waste in my neighborhood. I'm told one day, but then they suddenly stop coming on that day and come on another day that is not trash or recycling day. I have been told by three different customer reps that yard waste is picked up on Wednesdays, but they don't show up. Then, Saturdays, but they show up on Tuesday. Then, Wednesdays, again, and they come a few times on that scheduled day. And then, they, once again, stop coming, so our yard waste and that of our neighbors piles up. Today is Wednesday. I have just called them for a fourth time and have been told that they will come today. Let's hope they do! My father pays in advance for American Disposal Services to pick up the family trash/recyclables/yard waste, but they don't deliver as promised. How disappointing and frustrating!
James B.
Jul 2020
I've been waiting for more than 3 months for them to resolve my billing issues. Every time I send an electronic payment, they reject it. No returned phone calls, no email responses. No one seems to be available in accounting when I request to speak to someone. We've been customers for more than 10 years but apparently that doesn't count for anything. Cancelling their service today.
Wesley M.
Jun 2020
When you report a missed pick-up to their customer service number, they typically claim they will contact operations and send someone to empty the container. Has not happened yet. They over promise and under deliver consistently. See [*** Link removed ***]
JUNE G.
Apr 2019
They have been extremely unreliable and have become more so in recent months. It takes an all day commitment to talk to someone on the phone, they do not respond to email nor do they respond to inquiries on the form on their web site. On April 9, I cancelled my service. They told me they would pick up my trash containers on 24 April. They did not. I spent over an hour on the phone today trying to get them to pick up contaianers. Two separate "customer service" representatives told me they would call me back. Neither one ever did. The containers are still sitting in my driveway. I have been now told that they will not pick up the containers until 8 May. They refuse to refund the unserviced portion of my bill which I paid through June. I want the containrs gone and my refund, but no one wil give me any satisfaction.
Larry N.
Oct 2017
We had to start using American when Charlie and Son stopped servicing our neighborhood. American disposal company provides horrendous residential track pick up service. Trash is always in the street which we have to pick up twice a week. Can are slammed on their side to curb; they've broken two of our trash cans. When you call and complain things will improve for a week or so and then service resumes back to where it was. I gladly cancelled with them today and am going with a new company.
Kenneth B.
Jul 2017
Fairfax County ordinance prohibits trash collection on residential streets before 6:00 AM. At least twice a month American Disposal trucks roar down our street before 6:00 AM, sometimes as early as 5:15 AM. About a month or so ago a truck stopped in front of our house at 5:15 AM and sat there for an hour with the engine idling while the crew slept. This morning the yard waste truck parked in front of our house on the wrong side of the street at 5:22 AM with the engine running. The driver was using some sort of electronic device - you could see the obvious glow of the blue screen while the other guy slept. At 5:55 the truck turned around in the cul de sac and pulled up to my yard waste. The helper got out and stretched like he'd been sleeping, wandered to the back of the truck and tossed the yard waste in, ambled back and climbed in the cab before the truck drove off. I called customer service (answered by "Nancy" and said that one of American Disposal's trucks had parked in front of my house at 5:25 with its engine idling. She promptly hung up on me! Really consider your options before hiring this company.
Brýn G.
Apr 2017
The skip days without saying anything. They drop garbage in the street. They put recycling in with the regular trash. And they raise their price every few months. Mind you they originally raised it significantly when gas was approaching $4.00 a gallon. It's been well below that for years but the price still keeps going up. None of the 'gas' increase was returned as gas prices dropped significantly. There's nearly a quarterly raise in the pricing.
Joe A.
Apr 2017
Many times skipped, Rips don't care, had to cancel
Christina B.
Jan 2017
I just watched American Disposals trash truck dump my recycling with the trash. I called to complain last week that this happened and they obviously don't care about the environment. I'm furious. Why do I take the time to separate my recycling??? They just lost a customer.
Cheryl G.
Jul 2016
Trash containers are tossed back from the truck and left wherever they fall in the street. This also leads to the containers being thrown against vehicles and you know that it has been trash day as there is trash left on the streets. Unfortunately, they are not careful and apparently have no pride in their work.
Wendy G.
Jan 2016
.
Stan S.
Dec 2015
unknown
Dean C.
Dec 2015
Living in semi-rural Virginia, my home and others on my street are serviced by a long private paved road with ample room for trucks to maneuver and turn around. The first few months were fine, prompt and on time. Whenever they missed I pick up, I either called or emailed customer service and a makeup run was scheduled for the next day. Other than essentially paying double for the same service I had before, I was ok with their service.
However in November of 2015 they start missing every week and I would have to remind them to come. Each time I reminded them in writing, they admitted dropping the ball. During the Thanksgiving holiday, they forgot to come twice. Only this time they replied with a statement saying they would no longer drive down our private road to our residence to pick up the containers sitting on the street. Rather they wanted me to roll them about 1/3 of a mile to the main road. Being semi-disabled, this is not possible and is, in fact one of the reasons I ordered trash service in the first place. I explained that other service providers in our community, including USPS, UPS, FEDEX and Comcast all drive large trucks on our private road without a complaint.
I've asked them to please modify my service in writing with thirty days notice and to please credit me for the dates they have forgotten to pick up my trash. Note that I pay my bill regularly and on time via an automated system through my bank, so I expect American Disposal to live up to their end of the contract and provide services paid for.
To date, I have not heard back from them.
However in November of 2015 they start missing every week and I would have to remind them to come. Each time I reminded them in writing, they admitted dropping the ball. During the Thanksgiving holiday, they forgot to come twice. Only this time they replied with a statement saying they would no longer drive down our private road to our residence to pick up the containers sitting on the street. Rather they wanted me to roll them about 1/3 of a mile to the main road. Being semi-disabled, this is not possible and is, in fact one of the reasons I ordered trash service in the first place. I explained that other service providers in our community, including USPS, UPS, FEDEX and Comcast all drive large trucks on our private road without a complaint.
I've asked them to please modify my service in writing with thirty days notice and to please credit me for the dates they have forgotten to pick up my trash. Note that I pay my bill regularly and on time via an automated system through my bank, so I expect American Disposal to live up to their end of the contract and provide services paid for.
To date, I have not heard back from them.
Joni F.
Nov 2015
Went fine until recently. Service has become unreliable. They pickup one can and leave the one next to it full. Have tried multiple times to resolve. Ready to move on.
Janelle B.
Jul 2015
unknown
Alexander K.
Jun 2015
Been using them for almost a year with no complaints. We generate a lot of recycling (mainly boxes from Amazon and elsewhere) and no matter how high the pile of flattened boxes or boxes within boxes - they pick it all up. I've never seen any trash left behind.
(Recycling once a week, Garbage twice)
I will comment that maybe 10% of the time the bin is left on the street, against the sidewalk, rather than on the sidewalk where it was placed. Since that tends to slow down the speeding traffic, I don't mind too much.
The rate of $36 includes the $2 container insurance (which is another reason why i'm not worried about the bins left in the street). There is one other regional competitor in the area, but they are slightly more expensive. I did recently get a service increase notice for $2 /month more, but it's still cheaper so I'm not going to switch. I like that it's a month to month contract - so it's easy enough to stop service and switch providers. One other good reason I like this company is that they offer a standing refer-a-friend rebate. You refer someone who signs up and both of you get a free month (no limits on referrals). I used it when I first signed up, but good to know it's still available.
It's kind of hard to mess up garbage collection, and for now - I'll continue service.
(Recycling once a week, Garbage twice)
I will comment that maybe 10% of the time the bin is left on the street, against the sidewalk, rather than on the sidewalk where it was placed. Since that tends to slow down the speeding traffic, I don't mind too much.
The rate of $36 includes the $2 container insurance (which is another reason why i'm not worried about the bins left in the street). There is one other regional competitor in the area, but they are slightly more expensive. I did recently get a service increase notice for $2 /month more, but it's still cheaper so I'm not going to switch. I like that it's a month to month contract - so it's easy enough to stop service and switch providers. One other good reason I like this company is that they offer a standing refer-a-friend rebate. You refer someone who signs up and both of you get a free month (no limits on referrals). I used it when I first signed up, but good to know it's still available.
It's kind of hard to mess up garbage collection, and for now - I'll continue service.
Pamela J.
Apr 2015
unknown
Licensing
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FAQ
American Disposal Services is currently rated 2.5 overall out of 5.
American Disposal Services accepts the following forms of payment: CreditCard
Yes, American Disposal Services offers free project estimates.
No, American Disposal Services does not offer eco-friendly accreditations.
No, American Disposal Services does not offer a senior discount.
No, American Disposal Services does not offer emergency services.
No, American Disposal Services does not offer warranties.