Aits Septic Service Inc

The license for this company expired in 2019. We used this company multiple times prior to this year (2021). Another company bought Aits and is still using the Aits name on mailings and trucks. We learned this information after they arrived on site. Consider contacting the State of Virginia Department of Health for a list of approved haulers.

After reading multiple great reviews about Aits, I called the owner, Rick, and he arranged to come out and meet with me on my schedule. He did a thorough job of evaluating the problem and gave me a good estimate...which he stayed with. Of course, these things are never just one thing. Rick found several other issues, told me the ones he recommended fixing, and those that could wait. He went to the county and got the history. He had to replace pumps, and did not upsell, but rather advised me on some medium sized pumps that would do the job, last a long time, and save me money. I will go back to Rick whenever I have septic issues in the future, and recommend him to friends and family.

Rick is the owner/operator. He gets back to you quickly and sets up a time to visit. He shows up on schedule. He is slow and methodical in diagnosing the problem. He wants to make sure your system is not only working, but operating within code for your county. My repairs took several visits by him and an electrician, and we ended up replacing both pumps. The county inspector just left my house and gave us the permit. Rick is honest about the problems and his pricing his fair and reasonable. After this experience I will continue using him for my septic system.

We had half of our septic system back up. John Abbott came out and quickly diagnosed the problem as a clogged distribution box. Another company had advised that we’d need to use the repair area to install an entirely new leachfield. John and his crew promptly installed new distribution boxes, cleaned out distribution pipes, got the project inspected by the county health department, and refilled and put down sod where the distribution boxes were located. Prompt, personable, knowledgeable, great crew and, importantly, a very fair price for the work done. I would highly recommend John and Aits Septic.

The project was well planned and executed. The price was reasonable for the work performed. Most importantly, Rick was very conscientious about the quality of his work. I have one issue with his subcontractor, Powell Plumbing. The refused to honor my Angies List coupon.

Went well.

Went fine, but took awhile. Truck lacked power given the long distance between driveway and septic tank

Great folks to deal with. Good communication, and the individual who showed up was punctual and knowledgeable about the system; we've never had well & septic before and appreciated the education. After removing the septic lid, we were shown the filters (pictures) we should hose off once a year to prolong the life of the system. It's easy, but again we had no idea what was down there.

It went extremely well. I've used several other companies in the past, but Aits was by far the best. I especially liked that they used a hose to wash the inside of the tank as they finished pumping, done to ensure that all sludge was removed. No other company has done that extra step.

Perfect - I have used Aits Septic Service, Inc (Penny Aits) since 1996 for regular service. She has done an excellent job every time, giving good feedback on the condition of the system and replacing the truff over the tank lid.

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CAME BY, DID A GOOD JOB

Diane arrived on time on the date promised.  She is an extremely competent and  fast worker.  Pointed out the items in the tank that should not have been flushed.  The last person to pump our tank wanted to add about $600 of unnecessary repairs so I really appreciated the no-pressure, get the job done attitude.  Nobody likes to think about septic systems but if you have to Penny Aits is the place to go! 

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Great!  They were on time and cleaned the system.

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