Aegis Air

"We are truly sorry to hear the trouble you and your family is facing due to mold build up through your HVAC venting set-up. Going through your post and the attached image (also available at "http://goo.gl/UpJUEs" in a more legible size), it does appear that the "main cause" of the mold issue was caused by lack of insulation on the existing ducts and not by the (coming loose of) metallic tape used during installation. In cases (such as the one described) of replacement of an existing furnace; the existing ducts are usually not altered as the installation crew utilizes the existing set-up and tries to find a furnace that will closely match the one to be replaced. We do appreciate any and all feedback, but kindly ask that any issues faced be accurately represented. Our best wishes for the Holiday Season."

"Dear Mrs. [Member Name Removed], We are sorry to hear that you had such an unpleasant experience with our company. We do try to assist customer that call with "No Heat" issues as early as possible and as a policy enter calls received for "No Heat" on an open call status and have a technician out as early as possible, (providing a 30 min call prior to arriving on a job) charging only $64.95 for the service/troubleshooting call (items usually explained upon the first contact) we do apologize if this was not the case during your first call. Upon acceptance of our visit and arrival on site, our technician diagnosed the furnace as having an ignition failure based on the furnaces onboard diagnostic error codes and verifying the igniter's resistance and not by removing or intentionally breaking your igniter. As a company policy, we always inform customers of the issue identified and quote a price for any additional work to be completed prior to taking anything apart. Please also note that the furnace diagnostics won't provide multiple error codes and that is why our technician informed you that he would not be able to diagnose any further errors prior to replacing your faulty igniter. Having received the go-ahead from your brother and your consent for replacing the faulty igniter at the quoted price of $225, the technician also noticed a faulty valve error and based on his report cleaned the valve and tightened the connections allowing the furnace to turn-on and provide heat to the home for about 20 minutes. After getting your consent and completing the job; essentially getting your 15+ yr old furnace operational and providing heat to your home, our technician was accused of lying and intentionally damaging your property. According to our technician's recollection of events, he attempted to explain that igniters are extremely fragile and in his 17+ yrs in the field, even he has had cases where one is damaged at the time of installation. Even though the furnace was now operational, he was still being accused of misdiagnosing the problem and intentionally causing issues. So as to avoid any further confrontation he offered to replace the now working igniter with the faulty one he replaced and forgo the $225 charge for its replacement. After having spent almost 2 working hours at your home, identifying and correcting all errors encountered, getting your furnace up and running (providing heat to your home); you still refused to pay even the $64.95 diagnostic service fee. We are a company that stands behind its work and pride ourselves on our employees' ethics while representing our brand. Unfortunately when a customer that we have done our best to offer our services to, refuses to stand by their word and commitment to pay for services rendered; we choose to accept the loss of any future business of such customer and wish you all the best. We do NOT, however, accept false accusations of intentionally damaging customers' property for an extra $200 to $300."

"Dear Customer, Our goal is to provide prompt and reliable HVAC service and we are happy to hear that we have met your expectations. Thank you for your review and for trusting Aegis Air with your HVAC needs."

"Dear Customer, We do value feedback on our company representatives and will let Fredi know of your comments. Thank you for your review and for trusting Aegis Air with your HVAC needs."

"Dear Customer, Thank you for your review and for trusting Aegis Air with your HVAC needs."

"Dear Customer, Thank you for your review and for trusting Aegis Air. with your HVAC needs."

"Dear Customer, We are glad were able to identify and correct the issue. Thank you for your review and for trusting Aegis Air. with your HVAC needs."

"Dear Customer, Thank you for your review and for trusting Aegis Air. with your HVAC needs."

"Dear Customer, Our goal is to provide prompt and reliable HVAC service and we are happy to hear that we have met your expectations. Thank you for your review and for trusting Aegis Air. with your HVAC needs."

"Dear Customer, Thank you for your review and for trusting Aegis Air. with your HVAC needs."

"We are happy we were able to provide excellent service, we greatly appreciate your business and thank you for your review."

"Thank you for trusting Aegis with your heating and air-conditioning needs, we greatly appreciate your business and thank you for your review and referrals."

"We are sorry to hear that our estimate was not competitive enough to earn your business. Although we believe our pricing to be fair and highly competitive, it may sometimes seem more expensive if you are not comparing proposed equipment "apples to apples" or of equal capacity and quality. We do thank you for your review and kindly ask for some additional feedback on how we can improve in the fields we were found to be lacking."

"We are happy we were able to provide excellent service, we greatly appreciate your business and thank you for your review."

"Dear Mr. [Member Name Removed], We are sorry to hear of the error on our advertising, in order to offer our customers the best possible service and response times we have to limit our service area. We thank you for pointing out the error on our advertisement and we have made the necessary changes in order to avoid ads being sent out in areas we do not service. Our apologies for any inconvenience and hope you have managed to find a reputable company to address your heating and air-conditioning needs. - Aegis Air"