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Aegis Air
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Family owned Heating and Air-conditioning company serving the DMV area since 1978. Offering reliable and easy to reach support to our clients with highly competitive pricing. Our customers benefit from our annual service agreements that ensure their heating and A/C units are in proper working condition and enjoy additional savings if they ever need parts or repairs.
Business highlights
Emergency services offered
47 years of experience
Services we offer
HVAC Services, Heating & AC. Water Heaters.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.655 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 5% | ||
| 4% | ||
| 0% | ||
| 7% |
Showing 1-25 of 55 reviews
Sophann P.
Jul 2018
Konstanstine was professional and friendly and told me the service call was $90. He inspected the HVAC and determined that 2 of the fuses were bad and needed to be replaced. I was charged $150.00 total for this service. So it was $30 each to replace 2 fuses. I dont think I will use them again. Overpriced!
John W.
Jul 2018
Awesome experience! I was prepared for a long day, but, these guys arrived on time and were done in under 4 hours. Never expected the ease and speed that I witnessed. A beautiful system!
Rafael L.
May 2018
It went very well
Susan C.
Dec 2017
Not good. 7 years after the fact of the work, I am now dealing with a mold remediation project that requires removal of the HVAC system that Aegis installed from the closet in which the builder installed the original York system. The tape that Aegis Air used to tape the system to the existing air ducts was inappropriate for the job and came loose. During the summer, the cold air from the A/C usage mixed with the hot air in the closet causing black mold to form on the drywall in the back of the closet. Now, I am paying $1,700 to have the HVAC system removed from that closet and $2,400 for mold remediation. I am very upset that - while the problem was caught early, it is likely that mold spores were being spread throughout our duct system on the bedroom level. My son and I are extremely sensitive to mold. Update 12/18/17-I am forwarding another issue caused by the original Aegis Air installation that I became aware of from Dario Compain of IAQ Medics. See the email below which addresses the problem with the valve which Mr. Compain said could only have been caused by the original installer. It has to do with stripping the threads on the valve due to Aegis Air using the wrong tool. As you can see this will add another significant expense caused by Aegis Air improper, uninspected installation. I did see your email re: Aegis Air went out of business. This is suspect as both companies have the same name and is likely owned by the same people.
Response from Aegis Air
"We are truly sorry to hear the trouble you and your family is facing due to mold build up through your HVAC venting set-up. Going through your post and the attached image (also available at "http://goo.gl/UpJUEs" in a more legible size), it does appear that the "main cause" of the mold issue was caused by lack of insulation on the existing ducts and not by the (coming loose of) metallic tape used during installation. In cases (such as the one described) of replacement of an existing furnace; the existing ducts are usually not altered as the installation crew utilizes the existing set-up and tries to find a furnace that will closely match the one to be replaced. We do appreciate any and all feedback, but kindly ask that any issues faced be accurately represented. Our best wishes for the Holiday Season."
Christy C.
Nov 2017
I called Aegis Air this morning to explain the problem and what I had done so far. My furnace was working but bot blowing warm air.I asked when they could come out and the girl said I will call you back in 10 minutes. Approximately 3.5 hours later, she calls my desk at work (at 12:01 pm) to let me know a technician would be there in 30 minutes. I had not even agreed to have them do this, but okay. My brother was at my house and could let the guy in until I drove the 40 minutes home after leaving work 3 hours early. I called my brother to make sure he was there and to make sure he told the guy about the work I had already done. He calls back and says the guy says the ignitor is broken and I thought he said something else. I of course had a fit because the ignitor was replaced TWO DAYS EARLIER and in perfect condition. In any case, I didn’t think the charge for that would be very much and the guy would fix what was actually wrong. Also, I was supposed to pay $225 in addition to the $64.95 service call fee. I get home and I explain that I was not paying for a new ignitor and he said he would put the old one back in. (I actually recorded this conversation) He insisted it was broken and then decided to talk down to me as if I don’t possibly have any knowledge of this. Earlier when my brother had called on my way home, i actually misunderstood what he had said to me. I was under the impression that there was another issue identified and that was going to be fixed. In reality, he had told my brother that in order to see what else was wrong he HAD to replace the ignitor FOR $225 and then see what else was broken. Before he left my house (after putting my newly purchased, freshly broken ignitor back in) he asked if I would be paying for the $64.95 diagnostic fee. I asked what was wrong with the furnace, and his only reply was the ignitor, the furnace kicked on after he replaced it.” I further explained...AGAIN, that the furnace WAS ALREADY WORKING, but not blowing warm air. He could have checked the indicator light that showed that there is a gas valve leak. I didn’t share that information... because what am I paying him for? Ultimately, I felt this was a scam and he broke the very fragile ignitor just to get more money. He also made it seem as if it was absolutely necessary to find out what else was wrong. This was a blatant scam. In addition, After my first conversation with this person, he was walking out of my house for some unknown reason and just prior to him going out the door, he turned to me and said, “you know what? No, never mind.” I don’t know what he was going to do but for a moment I felt threatened. My brother and his family were in the basement with an air compressor running and two small children. No one would have heard me call for and I was basically alone. This is not okay! And waaaay worse than the scam. The second and last conversation happened quickly and I had 911 dialed in my phone so I didn’t get the money discussion recorded. He left and that was that. NEVER AGAIN.
Response from Aegis Air
"Dear Mrs. [Member Name Removed], We are sorry to hear that you had such an unpleasant experience with our company. We do try to assist customer that call with "No Heat" issues as early as possible and as a policy enter calls received for "No Heat" on an open call status and have a technician out as early as possible, (providing a 30 min call prior to arriving on a job) charging only $64.95 for the service/troubleshooting call (items usually explained upon the first contact) we do apologize if this was not the case during your first call. Upon acceptance of our visit and arrival on site, our technician diagnosed the furnace as having an ignition failure based on the furnaces onboard diagnostic error codes and verifying the igniter's resistance and not by removing or intentionally breaking your igniter. As a company policy, we always inform customers of the issue identified and quote a price for any additional work to be completed prior to taking anything apart. Please also note that the furnace diagnostics won't provide multiple error codes and that is why our technician informed you that he would not be able to diagnose any further errors prior to replacing your faulty igniter. Having received the go-ahead from your brother and your consent for replacing the faulty igniter at the quoted price of $225, the technician also noticed a faulty valve error and based on his report cleaned the valve and tightened the connections allowing the furnace to turn-on and provide heat to the home for about 20 minutes. After getting your consent and completing the job; essentially getting your 15+ yr old furnace operational and providing heat to your home, our technician was accused of lying and intentionally damaging your property. According to our technician's recollection of events, he attempted to explain that igniters are extremely fragile and in his 17+ yrs in the field, even he has had cases where one is damaged at the time of installation. Even though the furnace was now operational, he was still being accused of misdiagnosing the problem and intentionally causing issues. So as to avoid any further confrontation he offered to replace the now working igniter with the faulty one he replaced and forgo the $225 charge for its replacement. After having spent almost 2 working hours at your home, identifying and correcting all errors encountered, getting your furnace up and running (providing heat to your home); you still refused to pay even the $64.95 diagnostic service fee. We are a company that stands behind its work and pride ourselves on our employees' ethics while representing our brand. Unfortunately when a customer that we have done our best to offer our services to, refuses to stand by their word and commitment to pay for services rendered; we choose to accept the loss of any future business of such customer and wish you all the best. We do NOT, however, accept false accusations of intentionally damaging customers' property for an extra $200 to $300."
Beatriz Z.
Oct 2017
Great Service I called yesterday and it is fixed today.
Response from Aegis Air
"Dear Customer, Our goal is to provide prompt and reliable HVAC service and we are happy to hear that we have met your expectations. Thank you for your review and for trusting Aegis Air with your HVAC needs."
Sue T.
Oct 2017
Fredi is an excellent company representative punctual & knowledgeable.
Response from Aegis Air
"Dear Customer, We do value feedback on our company representatives and will let Fredi know of your comments. Thank you for your review and for trusting Aegis Air with your HVAC needs."
Kristy T.
Oct 2017
Great
Response from Aegis Air
"Dear Customer, Thank you for your review and for trusting Aegis Air with your HVAC needs."
Claudia S.
Oct 2017
.
Response from Aegis Air
"Dear Customer, Thank you for your review and for trusting Aegis Air. with your HVAC needs."
Mark M.
Oct 2017
Easy solution, Drain pan & found clog in PVC Line.
Response from Aegis Air
"Dear Customer, We are glad were able to identify and correct the issue. Thank you for your review and for trusting Aegis Air. with your HVAC needs."
Ronald L.
Oct 2017
Great company! Highly recommended!
Response from Aegis Air
"Dear Customer, Thank you for your review and for trusting Aegis Air. with your HVAC needs."
Steven T.
Oct 2017
On time; great service. Called ahead to confirm. Called to remind us to schedule visit per prepaid contract.
Response from Aegis Air
"Dear Customer, Our goal is to provide prompt and reliable HVAC service and we are happy to hear that we have met your expectations. Thank you for your review and for trusting Aegis Air. with your HVAC needs."
Arthur B.
Oct 2017
.
Response from Aegis Air
"Dear Customer, Thank you for your review and for trusting Aegis Air. with your HVAC needs."
James M.
Sep 2017
Well, as usual.
Tom M.
Sep 2017
.
Rita J.
Sep 2017
Fast.
Subhasish C.
Sep 2017
.
Dwight H.
Sep 2017
Aegis diagnosed the problem quickly and resolved it by changing out a capacitor.
Ekua A.
Jul 2017
.
Response from Aegis Air
"We are happy we were able to provide excellent service, we greatly appreciate your business and thank you for your review."
David M.
Apr 2017
I recommend them to my neighbors.
Response from Aegis Air
"Thank you for trusting Aegis with your heating and air-conditioning needs, we greatly appreciate your business and thank you for your review and referrals."
David M.
Apr 2017
They are great, very responsive.
Toumazos T.
Mar 2016
Cyrus and his crew was very responsive in all communications in regard to our project, we had to replace our furnace in the midst of the coldest month of the year and I could not have hoped for a better outcome.
From the initial site visit to the completion of the project everything went as described and as discussed, they even serviced my A/C unit at a discounted rate since they were already at the house.
Would highly reccomend Aegis and will certainly call them for any future HVAC needs.
From the initial site visit to the completion of the project everything went as described and as discussed, they even serviced my A/C unit at a discounted rate since they were already at the house.
Would highly reccomend Aegis and will certainly call them for any future HVAC needs.
Response from Aegis Air
"We are happy we were able to provide excellent service, we greatly appreciate your business and thank you for your review."
Alexander T.
Feb 2016
The Master technician Joe did a top-rate professional job. He is knowledgeable, polite and efficiency, he performed an excellent work and clean everything afterward. He explained in detail to me of the job. I would hire him again. Thanks
Christa W.
Jul 2015
First of all, Konstantine is absolutely awesome-- friendly guy who is not afraid to tell you the honest truth. I initially asked for a heat pump, and he quoted me a very reasonable price for the heat pump and to keep my existing ductwork. I continued to shop around and several HVAC specialists recommended high efficiency heat pumps, but were quoting over 15k for them and also said I needed to replace my ductwork. I called Konstantine back and he agreed the ductwork could use some help (it was all over the place and the air flow was not good because it is a very old house/system--upstairs, it would easily get up to 90 degrees while the downstairs was 70 or less) but talked me out of a very over-the-top expensive HVAC system the other guys suggested. He ended up suggesting a less costly high efficiency system (basically just a couple models down from the one the other guy suggested) that was basically the same as the newer models with minor changes that would not have benefited my situation since my home is not large. He agreed to do everything for $9k, which at $6k less than the other specialists made me very worried-- a few thousand, maybe, but $6k!? What if this was a scam!? I asked him when he would need the initial deposit, and he told me I would not need to pay until completion. Once he told me this, I felt a lot more comfortable going with him and his crew. I'm so happy I did!
The first day, they came to remove my old system/ductwork. The crew was very punctual and professional, they made sure to lay down dropcloths on my hardwood floors or put on footies/take off their shoes before they walked through. There was a lot of unknowns with my current ductwork and how the air flow was going to be taken care of, so they asked me a lot of questions and really assessed the situation before moving forward any further. I appreciated being involved in the process, and they took time to explain certain things to me.
The second day, they showed up at 7:30 AM and didn't leave until 5:30 PM.. they worked very hard the whole time. Again, my project was very complicated!
The third day, they came to put the finishing touches on my system and were done within an hour or two. Immediately upon them turning on my system, I got a big smile on my face because THE UPSTAIRS COOLED DOWN IN MINUTES! The air flow was amazing and I couldn't believe how well the system worked. My bedroom is upstairs and I always had to keep fans running before to get the air moving around the room, and I would still be sweating--now, the air is very forceful and circulates well, and the return they installed upstairs helped tremendously. No fans needed! There is no longer a temperature change when walking up the stairs, every part of the house cools well.
The only thing I would complain about is how they were supposed to come back to clean up (black finger prints, some dirt from walking in and out--they laid down a dropcloth but it didn't catch everything--, soot everywhere in the furnace room.. a huge mess really) and they never showed up to do so. I called and they told me "we'll try to make it out next week"... I'm not living in filth, so by that time it would have been too late. I ended up having to clean up their mess myself.
However, I can't deny that they did great work and were the most friendly, professional contractors I've ever had in my home. If you want the best bang for your buck, go with these guys! You won't regret it. Just don't let them walk out that door before they clean up :)
The first day, they came to remove my old system/ductwork. The crew was very punctual and professional, they made sure to lay down dropcloths on my hardwood floors or put on footies/take off their shoes before they walked through. There was a lot of unknowns with my current ductwork and how the air flow was going to be taken care of, so they asked me a lot of questions and really assessed the situation before moving forward any further. I appreciated being involved in the process, and they took time to explain certain things to me.
The second day, they showed up at 7:30 AM and didn't leave until 5:30 PM.. they worked very hard the whole time. Again, my project was very complicated!
The third day, they came to put the finishing touches on my system and were done within an hour or two. Immediately upon them turning on my system, I got a big smile on my face because THE UPSTAIRS COOLED DOWN IN MINUTES! The air flow was amazing and I couldn't believe how well the system worked. My bedroom is upstairs and I always had to keep fans running before to get the air moving around the room, and I would still be sweating--now, the air is very forceful and circulates well, and the return they installed upstairs helped tremendously. No fans needed! There is no longer a temperature change when walking up the stairs, every part of the house cools well.
The only thing I would complain about is how they were supposed to come back to clean up (black finger prints, some dirt from walking in and out--they laid down a dropcloth but it didn't catch everything--, soot everywhere in the furnace room.. a huge mess really) and they never showed up to do so. I called and they told me "we'll try to make it out next week"... I'm not living in filth, so by that time it would have been too late. I ended up having to clean up their mess myself.
However, I can't deny that they did great work and were the most friendly, professional contractors I've ever had in my home. If you want the best bang for your buck, go with these guys! You won't regret it. Just don't let them walk out that door before they clean up :)
Deb S.
Mar 2015
unknown
Licensing
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FAQ
Aegis Air is currently rated 4.6 overall out of 5.
Aegis Air accepts the following forms of payment: CreditCard
Yes, Aegis Air offers free project estimates.
No, Aegis Air does not offer eco-friendly accreditations.
No, Aegis Air does not offer a senior discount.
Yes, Aegis Air offers emergency services.
No, Aegis Air does not offer warranties.