ALARMS, INC.

Initial installation was not done correctly. We had two ports installed, and were instructed that we could switch the cabling in the utility closet to utilize the other port. However, when we tried this, the other port would not work. We had the technicians come back out, and after they made multiple trips upstairs and back down to the utility closet, and adjusted multiple cables, now it’s working. Then we received another bill - for work that wasn’t done correctly during the initial install. When we questioned the charges, Stan was very unprofessional and difficult to deal with. I do not recommend using this company.

I will give Alarms, Inc. one piece of credit and that is that their prices were lower than some of their competitors. Now I know why - you get what you pay for. We had them install 4 security cameras and a video doorbell that hooked up to an NVR system. They never fully finished the job. Their customer service was atrocious. The had one guy come out alone to do all of the work. He was constantly all over the place and stressed because of the amount of work they put on him. Trying to schedule him to come was a total nightmare. We were rescheduled and forgotten about several times and I felt like I had to constantly bother them to try and get the job done. During the job, a hole was accidentally drilled straight through our living room wall through our outdoor siding. It was fixed with an electrical plate siliconed to our siding. During the job holes were also drilled into our siding for wiring which we specifically asked them not to do. Wires were left exposed even after asking them to cover them. We got the specific doorbell he told us to get to go with our NVR. It never connected properly to the NVR like we were told and they gave up on the job completely. Instead of working through the issue, he left after an attempt to fix it and said he would be back - he never came back nor called to work it out. I got a bill for the job and said I would pay it once the job was done. They tried calling my husband to get paid so they wouldn't have to work with me. Then again the conversation was dropped and did not hear from them. 5 MONTHS LATER I got a call to pay my bill and stating there is nothing they can do to fix the issue. Stan was completely rude on the phone and provided no care or customer service, instead he explained away the problem and all he cared about was getting paid. I would NEVER use this company again or recommend them to anyone.

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They charged me approximately $500 for installation of a new alarm system. I have used them before and they are good again.

We've used Security Monitoring for three years. We haven't had any false alarms and every year they do an inspection to make sure that everything's working properly in the system. We're pleased with their service.

I locked my keys in the car so I called a Locksmith to unlock my car. He came out immediately after I called him and he opened my car up in like 30 seconds. Then he charged me $85, which was insane. He responded very quickly and was very polite.