SERVPRO
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Hello Mrs. McCabe,
I have spoken to my technicians that were out to your home as well as looked through the photos taken from your loss. It looks like there was already a stain in the carpet in the area where the equipment was setup which was directly under the area of the ceiling that was wet. As you know we have attempted to clean it but were unsuccessful in getting the stain out. At this point there is nothing else that we can do to get rid of the stain. Is it possible that the stain was caused by the roof leak? If you have any additional questions about this please let me know.
Thanks,
Matt Misjuns
Project Manager, IICRC WRT, FSRT, OCT Certified
Servpro of Lynchburg, Bedford & Campbell Counties
PO Box 15124
Lynchburg, VA 24502
434-525-9559 - Office
434-525-9558 - Fax
434-610-6747 - Mobile
Check us out online at www.SERVPROofLynchburg.com! care of fixing it
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