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Sentry Exteriors
Acoustic Ceiling Tiles - Install, Deck or Porch - Build or Replace, Major Home Repairs (General Contractor),
About us
Sentry Exteriors is recognized as a Virginia Class A Contractor. We offer the most reliable products on the market, to ensure the highest quality. Our professional and qualified representatives will walk you through our personal and convenient Free Easy Estimate Service. Our 20 years of experience combined with our 10-Year Workmanship Guarantee is why you can trust Sentry Exteriors to deliver Dependable. Quality. Guaranteed.
Business highlights
Emergency services offered
31 years of experience
Services we offer
Decking, Doors and Remodeling., Gutter Guards, Gutter Installation, Roofing, Siding, Windows
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.223 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 17% |
Showing 1-23 of 23 reviews
David S.
Dec 2021
They called me as soon as they opened the next day, did a great job and I've used them before.
David R.
May 2019
Project was only a 900 sq foot garage. They promised work would be done in 2 to 3 weeks. It was 6 weeks before started and 7 weeks before compleyed. The estimator promised plywood but sent OSB and he ordered the wrong color shingles. Company was only pro active to give quote and ask for payment. I had to press the issue to get materials delivered and work scheduled. After I told them it was taking too long to get started and that I did not want their service anymore they pulled a roofer off of a bigger job. He left his crew on the big job and came with just himself and his girlfriend. It took 4 days of working only a few hours each day and then a week to come back and try to correct trimming the edges. Completed work was sub standard, roof edge trimmings are still uneven on all 4 sides and and not straight line cuts even after roofer returned to fix. When I sent pictures of the poor work to go the estimator he did not see the problem, I had to really explain what was wrong. Twice I sent an email to CEO Mr Fritz but he has still not given me the courtisey of a reply to address my concerns.
Kevin C.
Jan 2016
I purchased the Inspection on October 6 and they sent someone out later that week. When the salesman, Jim, arrived he said he usually works on $100,000 metal roofing contracts and he had no idea what to do with the Angie's list "Big Deal" certificate I presented. He told me that the repairs would most likely not be more than a few hundred dollars but that he'd need to send someone out to look at the roof. After many calls on my part to get something scheduled (he never came through on his promises to call me) I was able to schedule an inspection for early November. The inspector arrived an hour late around 4:30 PM which was shortly before sunset. The inspector was on the roof for a little while after it was fully dark and came down saying that he suspected I needed some sealing around vents etc (apparently he didn't check even though this repair was supposed to be included as part of the tune-up) and that the roof still had a few good years left in it. He didn't even ask to inspect the interior for leaks (another part of the "deal" I paid for). The inspector told me to expect the report and quote for repairs by the end of the week. The following week I called requesting the report and quote and I was told that it would be emailed to me that night. It wasn't. I called at least 4 other times over the next two months, each time being promised that I would be emailed the quote, without receiving anything. Finally, on January 13, 2016 I received a quote for a complete replacement; this quote included only a dollar amount and no other information. When I emailed Jim about the repair quote and report I was told (and this is a direct quote from his reply) "I?m not sure what you thought you were getting for a hundred dollars." Apparently he thinks this excuses the horrible customer service I received and failure to perform the services I was promised. Clearly he's used to dealing with $100,000 metal roofing contracts, as he told me when we first met, and my business, or the business of any other individual homeowner, is not a priority for him.
Response from Sentry Exteriors
"We deeply apologize for any concerns you have had related to the work we have performed for you. It was never our intention to offer any form of poor quality, responsiveness, or professionalism in regards to the labor that you were in need of. We have read over your review, and as mentioned before want to apologize. The representative that you communicated with was new to our company and was not properly informed on the offer you displayed him and this was also a new offer that had recently been put together by alternate staff. This is why there was confusion and the original comments were made, because his previous job was only in the commercial industry. Individual home owners and residential clients are a high priority and valuable portion of our business, to all of our sales representatives, and additional staff. We also want to apologize for the promptness of our inspector’s arrival time and will work to be sure this is corrected in the future. When our inspectors attempt to diagnosis any repair needs for our clients we prefer to give our best deduction of the possible issue, but underlying problems can cause additional repair needs. From the inspection documentation we received it was noted that it was possible that replacing several shingles could fix the troubles you were having, but due to the brittleness of the shingles it would more than likely be impossible to only remove and replace a few of them. It was noted that the best option would be to replace the roof, to be certain you would have no further leaks or issues of any kind. This diagnosis is the reason you were presented with the quote for roof replacement. Most of your communication was with our office manager, who ended up leaving the business during the holidays and it appears that communication was not passed on in the way it should have been. We apologize for the errors in regards to our communication after the fact. We always strive to be prompt and responsive to all customers and there is no excuse for requests to have gone unnoticed for that period of time. We want to rectify this with you and would appreciate you granting us the ability to go over all of your needs with you again. We would love to work on other options for you, where we are able to show you the professional quality our business can offer and that you deserve. If there is any way that we can assist you now or in the future, please let us know and you, as an individual homeowner, will be our first priority."
William S.
Dec 2015
unknown
Response from Sentry Exteriors
"Thank you so much for choosing Sentry Exteriors! We appreciate you taking the time to review us on Angie's List. It was a pleasure working with you!"
Presby G.
Oct 2015
Very fast only took 2 hours to rip the old and install the new. Gutters look great.
Response from Sentry Exteriors
"We are so thrilled that you love your new gutters! Thank you so much for your positive feedback! We so appreciate you writing a review for us on Angie's List. Thanks again!"
Thomas G.
Jul 2015
.
Response from Sentry Exteriors
"Thank you [Member's name removed] for the kind review. We enjoyed working on your house and look forward to working with you in the future if need be!"
David G.
Jan 2015
unknown
Response from Sentry Exteriors
"Mr. [Member name removed], thank you for taking the time to write and review our work. We appreciate the thoughtful words and positive feedback. We hope to serve you again in the future!"
Richard W.
Jul 2014
They did the job in a single day. Stripped large roof. Installed ridge vents, flashing, pipe collars, drip edge, ice and water shield and GAF lifetime shingles. The crew was very professional and thoughtful. They protected plants. They cleaned up extremely well despite wind that had blown roofing material widely.
They were willing to do the entire roof or any part of the roof. I felt their best quote was for the 2 story part, but I am glad we had them do the entire roof.
They were willing to do the entire roof or any part of the roof. I felt their best quote was for the 2 story part, but I am glad we had them do the entire roof.
Response from Sentry Exteriors
"We are so glad you are happy with it! We love when our customers are satisfied with the results, thank you Mr. [Member name removed]!"
CATHY C.
Jun 2014
We were just going to this company for gutters. The salesman ended up selling us all of the above mentioned services. The roof over the house started leaking in the spring with all of the rain. The company came back and sealed our Dish antenna. This was supposed to have been removed before putting on the roof, but they never removed it. I have found out from other contractors that the antennas are to be removed before roofing work is done. They claimed that they would paint the ceiling of the room that had the water damage. At the same time, we noticed that our porch was separating from our house. Originally we were told that the porch overhangs would be on separate beams that would be in the ground with concrete. They placed the porch overhang on our existing railings, which obviously could not support the weight. After calling numerous times, they came and claimed that they fixed the problem. And now, the porch is worse than before and is still not supported by beams in the ground. They also never painted the ceiling, they only painted the water spot damage.
I have also found out from other contractors that this was the worst roofing job that they had seen. I called the company for 2 weeks with no reply to my phone calls. Finally, I was told that they were not going to do anything about it. I guess it is off to the Better Business Bureau and small claims court.
Update to company response**** They did replace the steps which they did not need to do. As of levied handrail and replaced boards, it may not have been apart of their original scope but they were the ones who screwed them up. No roofing issues had not been inspected by anyone but them. I have had other companies come out and tell me that they did a terrible job. The satellite dish was not removed to my satisfaction. Instead of unscrewing it, they removed it with a crowbar, which may make my roof leak in the future. We are absolutely not satisfied clients! I had to threaten them the owner of the company with small claims court before I even got a return phone call.
I have also found out from other contractors that this was the worst roofing job that they had seen. I called the company for 2 weeks with no reply to my phone calls. Finally, I was told that they were not going to do anything about it. I guess it is off to the Better Business Bureau and small claims court.
Update to company response**** They did replace the steps which they did not need to do. As of levied handrail and replaced boards, it may not have been apart of their original scope but they were the ones who screwed them up. No roofing issues had not been inspected by anyone but them. I have had other companies come out and tell me that they did a terrible job. The satellite dish was not removed to my satisfaction. Instead of unscrewing it, they removed it with a crowbar, which may make my roof leak in the future. We are absolutely not satisfied clients! I had to threaten them the owner of the company with small claims court before I even got a return phone call.
Response from Sentry Exteriors
"As always we strive for 100% client satisfaction. Sentry Exteriors recently went above and beyond on deck concerns and replaced steps, re leveled handrail and replaced boards as well that were not part of our original scope, deck concerns have been all addressed to client satisfaction. Roofing issues have been inspected and satellite dish removed to client satisfaction. We trust we have very satisfied clients!!"
Ron J.
Jun 2014
The roof looks better than I expected (basically replaced with same roof, but new one looks great). The gutters have been replaced and there are some tricky areas that need attention. (areas that were difficult to do). Have only had 2 rains so far, and the roof did not leak as far as I can tell, One of the tricky areas of the gutter replacement overflowed and Sentry came back immediately and made an adjustment. Will have to wait for another large rain storm to see if it is fixed. Sentry assures me that they will come immediately if the gutters do not meet my expectation.
Diana T.
Jan 2014
.
Bernadette M.
Jan 2014
They replaced guttering.
Deb B.
Feb 2013
I would not recommend them. They have been reported to the BBB, but I did get my money back. It’s not the owners fault, but this is his business and his money. It was a horrific experience.
Mary K.
Nov 2012
see above
Ellen M.
Nov 2012
Overall the experience went well.
Don W.
Oct 2012
Excellent job.
Mac M.
Aug 2012
They had the better prices and a decent leaf protection system so I chose them.
The scheduling dept didn't contact me to see when I was available, they just set up a date and called later to confirm.
They sent a sales guy to help with the install because they had had so many injuries they were short staffed. He cut himself a half hour into the job. They didn't finish in one day as promised.
The next day they didn't show up in the morning and I had to call to find that they didn't plan on returning until the next day because of another injury.
They finally finished on day 3, they look good but I had to waste a half day of vacation when they didn't show.
The receptionist didn't know what she was doing and didn't know how to handle customers.
At least they didn't charge me for the "extras" they talked me into.
The scheduling dept didn't contact me to see when I was available, they just set up a date and called later to confirm.
They sent a sales guy to help with the install because they had had so many injuries they were short staffed. He cut himself a half hour into the job. They didn't finish in one day as promised.
The next day they didn't show up in the morning and I had to call to find that they didn't plan on returning until the next day because of another injury.
They finally finished on day 3, they look good but I had to waste a half day of vacation when they didn't show.
The receptionist didn't know what she was doing and didn't know how to handle customers.
At least they didn't charge me for the "extras" they talked me into.
Virginia L.
Jun 2012
We were pleased with the service we were given. Our contact person was Tim Kesterson and he was very attentive throughout the process. The crew did an excellent job, cleaned up any mess they had created and were in and out in a matter of two days.
Response from Sentry Exteriors
"Member, we are pleased to hear of your positive experience. Thank you so much for sharing."
Barry P.
Jun 2012
They did gutter repair and replacement and they cleaned the gutters as well. They were the cheapest ones I found and they did a nice job. I have no issues at all.
Response from Sentry Exteriors
"Thank you for calling us and giving us the opportunity to come work at your home. Make sure you think of us for any future projects."
Marcel F.
Jan 2012
Workers arrived on-time and finished the job in just a few hours. They obviously knew what they were doing. The gutters look great. The work was done as promised and we paid exactly what was written on the estimate. Hassel free. Estimate to job completion was about a week. Very happy with this company.
Response from Sentry Exteriors
"Thank you for sharing your experience. We appreciate your business and hope you think of us for your next project!"
Melody T.
Dec 2011
Work was done on time without problems. The gutters have remained unblocked. The product works.
Response from Sentry Exteriors
"So happy to hear this. Thank you for letting us know."
Tom P.
Sep 2011
It was a great experience, very professionally done from start to finish. They were awarded the job out of 6 bids, not the lowest in price, but certainly were responsive to my needs. In this case I got what I paid for, and the job is stunning really, from the way it looked before. I have a mansard roof, so it was a lot of hard work. Their attention to detail was impressive. It rained hard just as they were completing the job and the roof did not leak at all. In addition, I have a good warranty with Sentry. I used Angie's list throughout the process and it was very helpful.
Response from Sentry Exteriors
"Thank you Member for your review. We are so happy about your results and feel honored to be a part of your home's new look."
Melinda G.
Apr 2011
They did an excellent job. I did a lot of comparison shopping and I was very pleased. They are getting ready to come fix my ceiling, too. They were very competitively priced, they were about $1000 cheaper than everyone else I looked at.
Response from Sentry Exteriors
"Member, thank you so much for your positive response. It was a pleasure doing work for you. We look forward to doing projects with you in the future."
Licensing
State Contractor License Requirements
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FAQ
Sentry Exteriors is currently rated 4.2 overall out of 5.
Sentry Exteriors accepts the following forms of payment: CreditCard
Yes, Sentry Exteriors offers free project estimates.
No, Sentry Exteriors does not offer eco-friendly accreditations.
No, Sentry Exteriors does not offer a senior discount.
Yes, Sentry Exteriors offers emergency services.
No, Sentry Exteriors does not offer warranties.