Sentry Exteriors

"We deeply apologize for any concerns you have had related to the work we have performed for you. It was never our intention to offer any form of poor quality, responsiveness, or professionalism in regards to the labor that you were in need of. We have read over your review, and as mentioned before want to apologize. The representative that you communicated with was new to our company and was not properly informed on the offer you displayed him and this was also a new offer that had recently been put together by alternate staff. This is why there was confusion and the original comments were made, because his previous job was only in the commercial industry. Individual home owners and residential clients are a high priority and valuable portion of our business, to all of our sales representatives, and additional staff. We also want to apologize for the promptness of our inspector’s arrival time and will work to be sure this is corrected in the future. When our inspectors attempt to diagnosis any repair needs for our clients we prefer to give our best deduction of the possible issue, but underlying problems can cause additional repair needs. From the inspection documentation we received it was noted that it was possible that replacing several shingles could fix the troubles you were having, but due to the brittleness of the shingles it would more than likely be impossible to only remove and replace a few of them. It was noted that the best option would be to replace the roof, to be certain you would have no further leaks or issues of any kind. This diagnosis is the reason you were presented with the quote for roof replacement. Most of your communication was with our office manager, who ended up leaving the business during the holidays and it appears that communication was not passed on in the way it should have been. We apologize for the errors in regards to our communication after the fact. We always strive to be prompt and responsive to all customers and there is no excuse for requests to have gone unnoticed for that period of time. We want to rectify this with you and would appreciate you granting us the ability to go over all of your needs with you again. We would love to work on other options for you, where we are able to show you the professional quality our business can offer and that you deserve. If there is any way that we can assist you now or in the future, please let us know and you, as an individual homeowner, will be our first priority."

"Thank you so much for choosing Sentry Exteriors! We appreciate you taking the time to review us on Angie's List. It was a pleasure working with you!"

"We are so thrilled that you love your new gutters! Thank you so much for your positive feedback! We so appreciate you writing a review for us on Angie's List. Thanks again!"

"We are truly sorry to hear that your experience during the estimation process was not satisfactory. At Sentry Exteriors, we pride ourselves in delivering a top-notch product to our clients along with superior customer service. We will be more than happy to come back out and do a small caulking job around the chimney for you. However, this will not come with a warranty. At this point, we do recommend a full flashing replacement. In regards to our quoted price of $600 to fix the issues with the chimney and the pipe, the price reflects our material costs as well as labor costs. We sincerely appreciate your business, and please reach out to us at your convenience to set up a time to have the caulking job taken care of"

"Thank you [Member's name removed] for the kind review. We enjoyed working on your house and look forward to working with you in the future if need be!"

"Mr. [Member name removed], thank you for taking the time to write and review our work. We appreciate the thoughtful words and positive feedback. We hope to serve you again in the future!"

"We are so glad you are happy with it! We love when our customers are satisfied with the results, thank you Mr. [Member name removed]!"

"As always we strive for 100% client satisfaction. Sentry Exteriors recently went above and beyond on deck concerns and replaced steps, re leveled handrail and replaced boards as well that were not part of our original scope, deck concerns have been all addressed to client satisfaction. Roofing issues have been inspected and satellite dish removed to client satisfaction. We trust we have very satisfied clients!!"

"Member, we are pleased to hear of your positive experience. Thank you so much for sharing."

"Thank you for calling us and giving us the opportunity to come work at your home. Make sure you think of us for any future projects."

"Thank you for sharing your experience. We appreciate your business and hope you think of us for your next project!"