Quinn's Home Improvement
About us
Family-owned company with 20 years in home improvement business. 80% of our business is repeat or referral business. We accept major credit cards(fees may apply) and e-check. We provide on-line billing.
Business highlights
Services we offer
Fences, Gutter Replacement and Repairs, Multi-Window Replacement, New and Replacement Decks, Patios and Sunrooms., Porches, Residential and Commercial Roofing Replacement & Repairs, Siding Replacement & Repairs
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 39% | ||
| 0% | ||
| 22% | ||
| 6% | ||
| 33% |
and every day before they left they swept and straightened their work areas. We have an older house (built @1920) so there were a number of surprises, particularly with the ancient plumbing and wiring, but nothing fazed these guys. They clearly knew what they were doing, and everything they touched looked like a million bucks after they were finished. The completed bathroom is absolutely gorgeous - it looks like something from a magazine. I would recommend Quinn's without hesitation to anyone.
"Thank you for your valuable time making this positive review. Quinn's Home Improvement wishes to ensure the satisfaction of each and every customer. Please contact us if you have any home improvement needs in the future."
Several weeks passed with no response from Tony. Finally, I received a call from Quinn. We invited him to come give us an estimate. He brought his designer, Amanda Pitts, with him to review the work. Even though we thought we might be moving, our bathrooms were dated, and we thought a remodel would help sell our current house.
Over the next several weeks, Amanda worked closely with my wife picking out the vanities, tile, and fixtures. Once decided upon, we signed a contract for Quinn's to do the work. We were told by Amanda that the work would take 1 1/2 weeks, and that we would need to stay elsewhere during during that time. My wife told Amanda that she didn't want the work to begin until it could be completed without interruption.
In the meantime, my wife and I closed on another house. Amanda asked my wife if she would want to downgrade some of the fixtures since we were moving to save money. Amanda said that Quinn was agreeable to that if we liked. My wife agreed.
The work was to begin on Monday, Sept. 2, but after a phone call from Amanda, it was re-scheduled to begin the next morning - Tues., Sept. 3. Once the work crew arrived, my wife and I went and stayed with family for the next five days. That following Friday Amanda called my wife and told her that the work would be finished the next Thursday. After five days of work, both bathrooms had only been taken down to the studs. The ceiling was not removed. Plastic had been installed to block the work area(s) off from the rest of the house.
On Monday, no one showed up to work. On Tuesday no one showed up until 4 PM. On Wednesday no one showed up until 2 PM. We discovered that the crew had been pulled off our job to work another job site. Steamed, I personally phoned Quinn to ask what was going on! He promised to get the crew back on my job. In the meantime, My wife and I were staying in a local hotel at our expense and living out of a suitcase. Of course the work was not complete on Thursday as promised. In fact, Amanda stopped responding to phone calls or emails. Instead, we began dealing with Loran, who would relay Amanda's messages... or not!
It was along this time that the plastic barrier was removed inside the house. As a result, dust from sanding drywall spread to every room and coated all of our belongings. It clogged our HVAC filter, which has to be changed twice. The trim paint on the woodwork in several doorways was chipped off as the result of bringing in materials and/or removing debris. Tape used to hold down construction paper on the floor left marks along the hardwood flooring where it was attached. Grass was killed in the front yard where they left their trailer sitting for so long, as well as in the backyard where someone dumped paint.
The tile in one bathroom did not go all the way up to the ceiling as agreed, nor was it orientated correctly - horizontal instead of vertical. Shutters for one bathroom window were never installed, and the contracted 'cubbie' to hold soap and shampoo was not initially installed until we said something about it. Instead of it being tiled, it was simply boxed in with some composite materials and painted.
The fixtures were, indeed, downgraded, and we were given a price break in the amount of $1200, then charged $850 +- for them replacing "damaged" plumbing and water damaged sub-flooring beneath the tub. (Plumbing cost to upgrade to current code was figured in the initial estimate. We were not going to pay twice!)
It took four weeks to complete this job! It was two weeks before there was a single flush toilet installed that worked. We had to move prematurely into our new house and sleep on an air mattress in order to have a complete working bathroom. I don't know what we would have done otherwise. My wife and I feel that our home was disrespected by these workers, and that they treated it like a dump! We had to hand wash every piece of furniture we removed, as well as clothing and other personal items. I had to paint the damaged trim, and try as she might, my wife could never remove the strip from the tape on the hardwood floor.
Quinn did meet with us at the house to his credit, and he was agreeable to cost adjustments. We have closed this chapter. However, I doubt Quinn's Home Improvement will ever be hired by us again, nor would I recommend them to others.
"Quinn's Home Improvement has been out to the customer's residence and completed the work satisfactorily within a reasonable amount of time. There were several change orders that required the management of additional time and man power."
"Our company built a deck for the member. We do request down payment on a project when a large amount of materials are required. We installed a roof for this member and based on a good previous experience they asked us to install a deck. We build quality decks and did have to replace some inferior materials with manufacturer warranty. We wonder why after so many years the member decided to complain to Angie's List without contacting us especially when Angie's List wasn't their lead source. We had a punch list that was taken care of upon completion of the deck. We met with them upon completion and received the remaining payment as a sign of their satisfaction. We never expect final payment until a customer is satisfied. We will contact this member in regards to this posting because we want happy customers."
"Quinn's Home Improvement doesn't provide services to addresses within the North Carolina area. Our company has a valid Contractor's License that is good until 02/28/2016 and valid insurance."
"The roofing crew did their best after several trips to the home of the member in order to find the leak near the chimney. The roof wasn't a quick fix but we kept at it until it was resolved. Our only regret is the member wasn't more satisfied."
Thank you for the great service!
"Thank you for taking the time to give credit where credit is due. Quinn's Home Improvement appreciates your business and strives to satisfy all of our customers. Roofing, Siding, gutters and fencing are our specialties."
As far as the gutters, they(different crew) started as soon as the roofers were done. Two days later he was done. After the first rain I called Quinn back about some gutter issues and they quickly came out and fixed them. The whole project took about three weeks to complete but now I have a beautiful metal roof and new gutters.
"Thank you so much for your compliments on Angie's List. Your time is valuable and Quinn's Home Improvement desires to keep you OUR happy customer!!! Thank you so much for your business. Please contact us in the future if you have any questions or projects."
"Thank you for taking the time to acknowledge our company employee's hard work. Their dedication and good work ethic attribute to our recent success. We value our customers and appreciate your business so much. Please contact us in the future if you have any questions regarding your future projects."
"Our company currently has a Class"B" Contractors License and is fully insured. Our company has no contact record for this member."
"With competitive pricing and loyal employees our company is hard to beat. Roofing, siding, gutters, decks and fencing are our specialty and we appreciate your valuable time to recognize our employee's hard work."
"Our company is licensed and insured to do business in Virginia, We appreciate all of our customer responses. We have been able to resolve issues with all members who have contacted us in the past and have found moving forward that our record of customer satisfaction is much better than before. Over the past 5 years Quinn's Home Improvement has weathered the effects of a poor economy by hiring more experienced workman who love the company and take pride in satisfying our customers."
"Quinn's Home Improvement is currently licensed and insured. We are currently offering a better quality of work than we did 7 years ago. All of the products we offer, windows, siding and roofing, come with manufacturer warranties that vary up to all lifetime. We mail labor warranties to all our customers and make every effort we can to connect the customer with the manufacturer to provide the best customer experience. The experience this member had possibly involved an insurance claim. We appreciate all our customer comments in an effort to make us better."
"Our company is licensed and insured to do business in Virginia, We appreciate all of our customer responses. We have been able to resolve issues with all members who have contacted us in the past and have found moving forward that our record of customer satisfaction is much better than before. Over the past 5 years Quinn's Home Improvement has weathered the effects of a poor economy by hiring more experienced workman who love the company and take pride in satisfying our customers."
"Our company is licensed and insured to do business in Virginia, We appreciate all of our customer responses. We have been able to resolve issues with all members who have contacted us in the past and have found moving forward that our record of customer satisfaction is much better than before. Over the past 5 years Quinn's Home Improvement has weathered the effects of a poor economy by hiring more experienced workman who love the company and take pride in satisfying our customers."
"Thank you so much for your business and for your valuable time in making your compliments to Angie's List. Our employees pride themselves on satisfying our customers."
"Our company is licensed and insured to do business in Virginia, We appreciate all of our customer responses. We have been able to resolve issues with all members who have contacted us in the past and have found moving forward that our record of customer satisfaction is much better than before. Over the past 5 years Quinn's Home Improvement has weathered the effects of a poor economy by hiring more experienced workman who love the company and take pride in satisfying our customers. Roofing is our specialty."
"Thank you for your business and for making your compliment to Angie's List."
"Our company is licensed and insured to do business in Virginia, We appreciate all of our customer responses. We have been able to resolve issues with all members who have contacted us in the past and have found moving forward that our record of customer satisfaction is much better than before. Over the past 5 years Quinn's Home Improvement has weathered the effects of a poor economy by hiring more experienced workman who love the company and take pride in satisfying our customers."
"We appreciate your business and the time that it took you to give us a hand up on Angie's List."
"Our company is licensed and insured to do business in Virginia, We appreciate all of our customer responses. We have been able to resolve issues with all members who have contacted us in the past and have found moving forward that our record of customer satisfaction is much better than before. Over the past 5 years Quinn's Home Improvement has weathered the effects of a poor economy by hiring more experienced workman who love the company and take pride in satisfying our customers."
"Thank you for your positive review. We value your response and appreciate your business."
"Our company is licensed and insured to do business in Virginia, We appreciate all of our customer responses. We have been able to resolve issues with all members who have contacted us in the past and have found moving forward that our record of customer satisfaction is much better than before. Over the past 5 years Quinn's Home Improvement has weathered the effects of a poor economy by hiring more experienced workman who love the company and take pride in satisfying our customers."
"Our company is licensed and insured to do business in Virginia, We appreciate all of our customer responses. We have been able to resolve issues with all members who have contacted us in the past and have found moving forward that our record of customer satisfaction is much better than before. Over the past 5 years Quinn's Home Improvement has weathered the effects of a poor economy by hiring more experienced workman who love the company and take pride in satisfying our customers."
Licensing
State Contractor License Requirements
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