American Moving and Storage

great , friendly and very courteous.

The move went so smoothly and fast!! The guys wrapped up all of our furniture, and electronics so nothing would break or get dinged. The 3stoey townhouse we moved from was very narrow, filled with wall to wall furniture and at least 300 boxes. They moved like magic and had our whole house empty in record time! When we arrived at the new house, they were already here and ready to go! It was so comforting to know that they really cared about making sure all furniture was in the correct places. We had a huge heavy desk, but they got it upstairs without breaking it, the walls or themselves! I appreciated how upfront and honest they were regarding time and cost, no hidden miscellaneous fees as with some of the other moving companies. From the initial scoping call to the confirmation phone call , then when they had arrived, and again when they were done. We've had other movers where they cursed in front of our kids, left trash on the lawns, and in the house, from either their drinks or food, broke various fixtures from furniture and never called our attention to it. I'm so elated to report that this is absolutely not the case with this magnificent team! They worked so hard and well together, cleaned up after themselves and then some, and were nice to my kids. That really means a lot to me. One of our desks had a foot that came off, not only did they let us know about it but they also fixed it! Amazing, reliable and honest. I will be using them again and you should too!

The guys worked hard and loaded everything in under 3 hours. Packed it very well.

Exceptionally well! Crew of three arrived on time and went right to work. We contracted only for moving furniture, no boxes. Everything wrapped and loaded in about 1-1/2 hours (two bedrooms, dining and living rooms, and one office. Everything unwrapped and placed in about 1-1/2 hours at the other end. As one item was unwrapped, one of the crew neatly folded each blanket and stacked it. No sloppiness with these guys! Courteous, clean. I'd rehire in a heartbeat (but I don't plan any more moves in my retirement).

They were very good. We had them packed and then they also unpacked, unloaded and put stuff for my mom and they were very courteous, professional, just really really nice guys. I was impressed. I compared price to other companies and they were pretty much on the same line. I would use them again if I could.

Terrible, horrible customer service. They moved my mother who is a senior citizen. The owner Jeremy and his crew were very unprofessional, took advantage of my mom. She paid them in full and they did not provide the services as promised or did not complete the job. They ripped her off and took full advantage of her and also tried to overcharged me as well. • Tuesday, August 9, 2016: I was scheduled to have a walk through and quote from American Moving & Storage , Lynchburg, VA, but they did not show up for their scheduled appointment. I contacted their office, informed them that they had missed their appointment, told them that I was moving on August 12, 2016 and needed a quote from them to transport my furniture from Forest, VA to Alexandria, VA. • Wednesday, August 10, 2016: Jermaine, from American Moving & Storage came by to look at all of my furniture. After his assessment, he told me that I would only need one 24’ truck and the cost for the total move including setup was $1650.00. • Thursday, August 11, 2016: The owner, Jeremy called again and said “it looks like you only need one truck.” My car broke down on 460 West as I was driving home and I had to get it towed to Jay’s Auto Service. Since, I would not have my car to leave the next morning to follow the moving truck; I called Jeremy and asked if he could change my move date to Saturday, August 13, 2016 or the following week. Jeremy said “no, absolutely not and to expect his guys at 7:00am the next morning.” My car situation was beyond my control; Jeremy gave me no options or suggestions for different dates to move, and hung up on me while I was on the highway. • Friday, August 12, 2016: American Moving & Storage arrived at 7:00am with four men to move my furniture and belongings. I paid them $1650.00 as quoted and received two receipts as proof of payment from LB (lead mover). They did not provide a contract. They loaded the truck until 10:30am, and then told me that they needed another truck. They informed me at this time that the additional truck would cost $350.00. I told them reluctantly that it would be okay to have another truck since we were scheduled to arrive at my townhome in Alexandria, VA that afternoon by 3:00pm. At 11:30am, Jeremy told the crew to go ahead and leave to drive up to Alexandria, VA, WITHOUT ME HAVING MY CAR and to call my leasing office to get permission to move my belongings into my property in Alexandra. I called the leasing office and got no response. American Moving & Storage did not have my approval to leave and left without me in route to Alexandria. I got my car back at 1:30pm, changed clothes, and left at 2:30pm heading to Alexandria. My cell phone was not fully charged, so it died after I passed Charlottesville, VA. At 5:00pm, I stopped in Warrenton, VA to charge my cell at Starbucks and returned the call from American Moving & Storage. I then called the leasing office in Alexandria and spoke to Johnny (leasing agent). Johnny said he needed an email from me to authorize American Moving & Storage to enter my townhome. I sent the email immediately then drove to Public Storage in Springfield, VA to meet American Moving & Storage to unload several items for storage. After waiting for the movers to unload at Public Storage, I followed them back to my townhouse. The crew had moved some furniture and boxes into my home, but was sitting down waiting for me to tell them where to move the property. They moved from 8:45pm to 11:45pm, but were unable to move anymore items because Jeremy called and told them to stop. Jeremy called and spoke to me at 10:00pm and was angry and out of control. He yelled at me and repeated himself at least five times and said he was worried about his guys so he told them to drop the furniture and don't set up, although setup was included in the $1650.00 fee that I had already paid to their company. The guys left without setting up my bed in the guest bedroom, took boxes and furniture that they did not unload. Additionally, they did not allow me to do an inventory of my furniture; therefore I was not aware of the items that were still on the truck that was now returning to Lynchburg, VA. • Saturday, August 13, 2016: I contacted Jeremy who was still arguing with me and speaking over me. Jeremy finally calmed down and apologized. He told me that he would waive the storage fees, but would charge $95.00 per hour to unload the rest of my furniture at my former home with a minimum of two hours. Jeremy also requested the $1650.00 payment that I had already paid to LB the previous day. • Tuesday, August 16, 2016: Jermaine (American Moving & Storage) called demanding $350.00 from me in advance to move my furniture back to my former home. I told him that I did not have it at this time as I was not prepared. I offered to pay on September 1, 2016. Jermaine did not accept this offer and refused to release my furniture until this amount was paid. I told him I was contacting a legal resource. I was extremely upset with the way I was being treated by Jeremy and Jermaine and also displeased with their service and the way they were handling this matter. My daughter, Michelle Brown called me shortly after I spoke with Jermaine. She knew I was upset and stressed out and offered to intervene on my behalf. My daughter called Jermaine to express her concerns, resolve the matter, and to discuss payment and delivery arrangements of the remaining items to my home in Forest, VA. I had just been informed by Jermaine that I would be charged $95.00 per hour for a two hour minimum to unload my furniture at my former house in Forest, VA. Jermaine informed by daughter that he had misspoken and was charging me for a 2 &1/2 hours minimum. The charged was now $587.50, $47.50 more than what he had just quoted me and what Jeremy quoted me on Saturday, August 13, 2016. Jermaine informed my daughter that it would take 20minutes to ½ hour to unload the furniture. My daughter asked Jermaine to speak with his boss, Jeremy to reconsider the two hour minimum as he previously stated. After several phone calls between my daughter and Jermaine, Jermaine and Jeremy agreed to charge $540.00 as previously stated and they also arranged for the furniture to be delivered on August 17, 2016 with no additional fees. My daughter also requested Jermaine to provide an inventory list of my items that were still in their possession. Jermaine provided this list to my daughter via email. This list included 42 of my 79 boxes and 9 furniture items. • Wednesday, August 17, 2016: American Moving & Storage delivered my furniture, an inventory was performed of the furniture and boxes delivered based on the list that Jermaine provided to my daughter. One of the boxes (Box 8) and a small rug were not delivered. My daughter informed Jermaine of these missing items when he requested payment. My neighbor informed me that it took the movers 20 minutes to unload the truck, yet I was being charged for two hours. Jermaine called my daughter for payment. My daughter informed him that due to the horrible service that they had provided, the mistreatment towards me, the two missing items (Box 8 and small rug) that were not delivered, the additional payment of $540.00 could not be made. RESOLUTION: Because I was 1) unprepared financially to pay an additional $540.00 to American Moving & Storage to transport my furniture and boxes back to my former Forest, VA residence, 2) will be forced to pay for another truck and crew to move my property back to Alexandria the second time, 3) will have to pay for someone to set up my bedroom set, and 4) I am a civil service retiree on a fixed income, I could not pay $540.00 on August 17, 2016 as requested by them. I also observed, as well, as my neighbor, that neither of the moving trucks was full, so the additional truck may have not been needed. I was originally quoted for one 24’ truck with three guys and ended up with two trucks with four guys. I am requesting the following as remedies (Billing Adjustment, Refund and Other) for this Complaint: • Have American Moving & Storage waive the $540.00 and honor the $1650.00 that I have already paid on August 12, 2016 as originally quoted. • Pay me an additional $300.00 to assist in renting another moving company for this egregious service provided to me. Jeremy was quite polite when I first spoke with him to get a quote, but turned out to treat me unprofessionally, rude and verbally abusive. I feel that he took advantage of me because I am a woman and senior citizen left to fend for myself on the moving day. I still have to pay another moving company to finish the job that they did not complete and also pay to have someone set up my furniture that they did not do.

Both teams were great! They were quick and friendly. They were also very accommodating of a schedule that changed a few times and worked around other deliveries that came in at the same time. They made our moving day so much less hectic than it could have been and I would recommend them to anyone! They were all extremely hard workers.

Arrived ahead of time and assessed best way to work. Quickly began moving. Took care to ensure nothing was damaged. All movers courteous and intelligent in how they worked. Terrific job!

Sidney, Dereck, and Dave were fantastic to work with. They arrived on time, walked through the house to see what needed to be moved (select pieces only), planned the order of removal, and then got to work. They were extremely pleasant, with great attitudes, and very careful about walls and floors while removing furniture from the house. Unfortunately, it was raining the entire time, but they covered up each piece before it left the house so nothing would get wet. I'm not positive about the cost because the person receiving the furniture on the other end was footing the bill, but I think it was $120 per hour. They helped ease a stressful situation, so I would absolutely call on this company again and would request these guys in particular.

They were very prompt & worked quickly!