Rickman's Central Vacuum Systems Inc
About us
10 employees. No subs used. Cost is determined by the job. Travel charges may apply.
Business highlights
Services we offer
Commercial & residential central vacuum and home audio sales, installation & retrofits.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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Extremely responsive and knowledgeable. Fair price. Highly recommend.
"Thank you for the A rating for the central vacuum installation. We hope that the system is doing great and please do not hesitate to call us for any central vacuum needs. Thanks again and have a great day!"
This in now way dampens my enthusiasm in recommending Rickman's Central Vacuum & Intercom Systems!
"Thanks for taking the time in leaving us such a positive feedback. I'm sorry we were not able to meet your timing needs for the installation. We were already booked for other installations that have been scheduled in advanced but maybe the next house or project. Hope all is well and do not hesitate to contact us for any central vacuum needs."
"Thank you for taking the time to leave us your feedback. We appreciate you having us install the Hide-A-Hose retractable hose system for you and hope that the system is working great. We apologize for the power unit having problems in the beginning but glad to hear that system is working like it should. We can’t thank you enough for the kind words you left us in your review about our company and hope that we hear from you in the near future for any central vacuum needs. Thank you and have a great day!"
I contacted them about getting a central vacuum installed. Glenn Rickman came out that same day to look at the house and give me an estimate.
I asked them to install a vacuum system on three floors and the garage using the Hide-A-Hose system for the three outlets in the house. Three people came out as scheduled and worked about 6 hours to get everything installed. Nice guys and very hard workers. They only seemed to take breaks when the heat got to them, especially in the attic.
Everything checked out, but I decided I wanted a few more tools and a wand and power brush for each floor so they ordered the extra equipment.
When I went to use the system, it turned itself off after about 20 minutes. Glenn came back out and determined that some extra sound baffling inside the motor was restricting air flow so he removed it. No problem as I couldn't hear any difference in sound level after the change. Everything has worked great since then.
"Thank you for contacting us for your Hide-A-Hose central vacuum system. We are happy to hear that the vacuum is doing well and that we were able to take care of any issues right away. We are currently installing more retractable hose systems then to the standard central vacuum system these days. We come across a lot of customers with have the standard central vacuum that would prefer the Hide-A-Hose system but the product was not available at time of their install. We believe that the Hide-A-Hose is the best option for central vacuuming system and we recommend it to anyone who is looking to have one installed. We hope that you are getting great use out of the vacuum and please do not hesitate to contact us for any central vacuum needs. We appreciate your business and hope to hear from you in the future."
"Thank you for taking the time to leave us a great review, we hope that you contact us in the future for any central vacuum maintenance or supplies. Thank you and have a great day!"
"Thank you for the kind feedback. We’re happy to help assist you in passing your home inspection and at the same time save you money on just selling the replacement part that you needed. We appreciate your business and thank you for taking the time to leave us this great review. Thank you and have a great day!"
Based on very positive reviews from Angie's List, I decided to try Rickman's. Right away on the telephone, I could tell from their questions, that they were very knowledgeable with regard to this type of equipment. They said they could be at my place (around 20 miles from their facility) within about two hours. They asked me to tell them the model number so they could be sure to show up with the proper equipment to repair any failed component.
Sure enough, the repairman from Rickman's showed up right on time, with a large box containing possible replacement parts, principle among which was a replacement motor, since following their inspection, they concluded my old motor had failed and frozen in position.
Within ten minutes, the repairman had replace the motor with a new one and put everything back together, as good as new.
He left within 20 minutes of his arrival, leaving a very satisfied customer.
Total cost of $409 conissted of $130 for the service call plus $279 for the new motor; I thought this was very fair.
I want to nominate Rickman's for Angie's page of happiness recognition.
"We appreciate the great feedback and taking the time to do so. We are glad that we were able to service the central vacuum and get it fixed within hours of your call. We appreciate your business and hope that the vacuum is still running like new. Thank you and have a wonderful day!"
"Thank you for taking the time to write us a great review. We appreciate your business and hope that you continue to use us in the future. Please do not hesitate to call us with any questions. Thanks again and have a wonderful day!"
"We thank you for your business and are very pleased to hear that you’re happy with the new hose and accessories. We hope the system is working great for you and hope to hear from you in the future for any central vacuum needs. Thank you again and have a great day!"
"Thank you for your continued business and recommendation of our company. We hope that you’re happy with the new upgraded central vacuum unit and that it runs for a long time. Please do not hesitate to call us with any questions or assistants you might need with the central vacuum system. We can’t thank you enough and hope that all is well."
"Thank you for the nice feedback and your continued business with us. We're glad to hear that your system works flawlessly and hope that it continues to do so. Please do not hesitate to call us for any further assistance. Thank you and have a great day!"
"Thank you for taking the time to write a review on us. We appreciate getting feedback from our customers to see how we are doing as a business and ways we can improve our company and relations with our customers. We appreciate your business and hope that you continue to use our services in the future."
I tried the TurboCat at home on my rugs and found that it didn't do as good a job on the rugs as my upright vacuum did, even though my upright was old. I also tried the 12and quot; bare-floor brush on my kitchen floor and found that, oddly enough, it didn't function very well either. The problem with the 12and quot; bare-floor brush was that it was too wide. Because it was so wide, there was no vacuuming power, no suction, at either end of that 12and quot; brush. Basically, it was just sweeping the floor, rather than vacuuming it. If I put my hand on the brush, I could confirm that.
I cleaned both items well and drove the lengthy trip back to Rickman's in Lorton to return both items. The young woman there with whom I dealt was not pleased that I wanted to return 2 items. She accepted the return of the TurboCat, $117, but she refused to accept the return of the 12and quot; bare-floor brush. She claimed that I had scratched it, which was false. It was made of very hard, durable rubber/plastic; and unless you wanted to use a sharp knife on it, it really was not easily scratched at all!
The young woman, whose last name is Rickman, was most unpleasant, argumentative, and angry; there was no reasoning with her, so I left. In my opinion, there really is never a good reason to be rude and unpleasant to anyone; but apparently Miss Rickman thought otherwise. When I returned home, I tried to duplicate the non-existent scratch that she claimed I had made, but I was not able to - because the brush was made of such a hard, durable material.
The tank of H/P Vacu-Flo central vacuum tank that came with my home when it was built in 1968, was extremely difficult to empty; and with my allergies, I had to wear a dust mask when I emptied it. The entire set-up was very awkward and messy.
So ultimately, in November 2009, when I was ready to replace the entire system with one that wasn't as noisy and that had a disposable bag system (similar to my recently-purchased Oreck upright vacuum cleaner), instead of going back to Rickman's where I had been treated SO badly, I spent my $500 at another store!
MY RESPONSE TO RICKMAN'S RESPONSE: I just want to say and quot;THANK YOUand quot; - to Rickman's for stating the truth that the 12and quot; bare-floor brush was poorly designed. I knew that when I tried to use it. Perhaps Miss Rickman, with whom I dealt, was inexperienced in dealing with complaints and that's why she behaved badly. But we are all human and we all make mistakes. It takes someone, or a company run by someone, with integrity and ethics to admit when they've made a mistake, and I truly appreciate that.
I also want to thank them for their replacement offer, which I am accepting. And the free shipping is an added bonus! I will contact Rickman's and work with them to bring this matter to a satisfactory conclusion. It is good to find a company that backs their products with guarantees and replacements, rather than and quot;digging their heels inand quot; and saying that and quot;the customer is always WRONG!and quot; Unfortunately, I have experienced that too many times to count! Working with customers can only bring a company a GOOD reputation and in this case, a GOOD reputation is what Rickman's is earning! Thank you, Rickman's!
FOLLOW-UP: I contacted Rickman's and spoke with Mr. Glenn Rickman, a very nice and polite gentleman. He was most apologetic for Miss Rickman's behavior. We spoke of his kind offer to replace the floor brush. I asked about a postage-paid mailing label to return the brush, but he said that he'd just come over to pick up the old brush and bring a substitute. He did that today, May 23. He was so thoughtful that he even took his boots off before entering the house! Mr. Rickman brought several different brushes for me to chose from (which I thought was very nice, especially since some were probably more expensive than the one that I'd purchased) and he even gave a refund to me on another product that I didn't find particularly effective. He was very nice and he again apolized for the previous problem. It was a very positive meeting. I definitely decided that when I need the central vacuum system serviced, I will be calling Mr. Glenn Rickman. While Angie's List doesn't allow for a 5 Star rating, I am giving Rickman's a 5 Star rating anyway!
"[Member's name removed]- We are very deeply sorry that your experience with our company was not a pleasant one. We strive for 100% customer satisfaction. The 12" bare floor brush that you had purchased was a poor design. After 9 years they have improved the design and quality of the floor brush and we would like to offer you a free replacement brush as a token of our apologies, we will even cover the shipping charges to have it mailed to the house so that you do not have to drive to our location. We also would like to offer 10% off on any future central vacuum attachment purchases from our store. For the central vacuum system that was installed in the home back in 1968 likely needed servicing or maintenance after 31 years. We have highly trained and certified service technicians that provide this service. We also offer service contracts where we come out 3 times per year, every 4 months to do a checkup of the system to maintain the highest level of central vacuuming performance. For educational purposes, customers who have low suction issues from there central vacuum system is likely due to a clog, blockage, and or brake in the seal or leak in the piping system. This all can be fixed by our service technicians. Low suction is also caused by poor filtration due to unmaintained filter screens or needing to replace the filter. The manufacture recommends that you should replace the filter every 6 months to a year depending on the size of the home and how frequently you vacuum. Our company stocks filters for easy pick up or mail orders. For all you allergy suffers out there, we now offer the Hepa filtered disposable bag system units which are quieter power units made by H-P Vacu-Flo. All the newer Vacu-Flo power units come with a lifetime warranty, what other brand offers that kind of warranty? Please stop by or call for a free estimate."
"We thank you for choosing Rickman's to install your central vacuum system for your home. We strive in installing our systems to the highest standards and we back our workmanship by servicing and warranting our products. If you need any further assistance, please do not hesitate to contact us. Thank you and happy vacuuming."
"It's a pleasure doing business with you and hope that you're happy with your new unit. Wow! 35 years, that's pretty good for a vacuum unit if I do say myself."
"Thank you for your continued support. We appreciate your business and hope that you continue using Rickman’s in the future."
"Our company is happy to save you money on any repairs that are not needed. Honesty is the key for returning customers. We educate on how to maintain units properly for the longevity of the system."
"We are happy to be there when you need us and were still around after 50 years of being in business. Thank you for you kind words and do not hesitate to call us for any further central vacuum repairs."
"Thank you so much for highly recommending our company. We proud ourselves for being punctual and arriving with the right parts to have the job complete the first time around. Being professional and personable is our motto. Please call us for any other repairs you might need for you intercom system."
"We are happy to correct any installations that were not installed right by other companies. We‘ve been in this business for over 50 years and have the know how to fix improper installations. We will walk you through the problem areas and let you know how they can be remedied for top notch performance."
"Thank you so much for the nice feedback. We are glad to hear that you’re happy with our service and installation of your central vacuum system. Central vacuums are the better way to go for cleaner indoor living especially for folks that suffer from dust and allergies. The central vacuum removes 100% of all vacuumed dirt, particles and allergens from the home for improved indoor air quality."
Licensing
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FAQ
Contact Information
7220 Telegraph Square Dr, Ste W, Lorton, VA 22079
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