If I could gave zero stars I would. I would NOT recommend this company to family, friends, or even strangers. Please review the Yelp reviews, the BBB reviews, and My Mover reviews, not only the Google or Home Advisor reviews like I did, and make the horrible, horrible, mistake of hiring this company to do a local move (Woodbridge, VA to Stafford, VA) like I did. Since, this company refuses to be professional and address my grievances privately I have decided to make my grievances public: I was very disappointed and frustrated with the moving service I received from Quality Service Moving. I was told by sales rep. Christopher Mitcham on numerous occasions during the in-home estimate that the movers would be at my mothers apartment to move her into her new townhouse by 8:30am, June 10, 2021. However, on the day of the move the movers did not arrive until 11:30am. No one contacted me to tell that the movers were running late nor had a prior job. It took ME calling the company TWO times that day before I was given a time frame of 8am to 10am, and even then the movers still did not arrive until over an hour later. By my THIRD call I was transferred to warehouse dispatch where a young man told me that someone & from the crew would contact me about their ETA. I did not receive this call until well after 11am and by then I was growing increasingly frustrated due to it being such a late start time (well after the promised 8:30am). Not to mention traffic was starting to increase, and anyone who lives in Northern VA would agree that Thursday afternoon traffic can be brutal. Again, I was very disappointed and frustrated with the service. Not only did the crew start late, but multiple items were damaged in the move due to water damage ( multiple items being left out on the curb when a storm passed through, after I TOLD the crew a storm was coming) and in the move itself. Now let me be CLEAR, I do not hold the movers/ the crew that was sent to do the move responsible. They did the best they could given that they were sent on a prior job before my move. INSTEAD, I hold Mr. Mitcham and Quality Services Moving responsible because: 1. He (Mr. Mitcham) assured me that the movers would start by 8:30am on June 10, 2021. 2. He never told me of the possibility that the crew assigned to my move could have a prior job scheduled and 3. He nor anyone from the company called me let me know on the day of the move the movers ETA. I do believe had the crew started at 8:30am like they were supposed to, they would have finished a lot sooner, thus leading me to pay closer to $1860 I was originally quoted and not $2455 (an almost $600 difference). Instead these boys did not finish until almost 9pm at night. And after speaking with Mr. Mitchams supervisor, I was told that because the move took so long, it appeared that the crewed moved DOUBLE the weight that was originally estimated by Mr. Mitcham, which is a LIE. If anything the crew moved LESS weight, since prior to the move we moved out over 90 boxes ourselves beforehand. And so, instead of receiving any sincere apology or compensation, I have received basically radio silence as I wait to hear back from & quality control. It has now been almost two months since the move and my issues with the service I received are STILL unresolved. Ugh, and they have the nerve to call themselves Quality Services Moving...what a joke.