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Nice Heating & Air
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Fast & friendly service to keep your home NICE and cozy —whether you need furnace maintenance, a gas fireplace installation, or a simple heating repair, the team at NICE is here to help. Saturday Appointments Available! Satisfaction Guaranteed! BUY NOW PAY NEXT FALL 12 months, with no payments or interest financing available. Save $100.00 on any Heating repair and $625.00 on a heating & ac replacement.
Business highlights
14 years of experience
Services we offer
Air Cleaners & Purifiers, Energy Efficiency Upgrades, Fireplace Repair, Furnace Maintenance, Furnace Repair, Gas Fireplace Cleaning, Gas Fireplace Install, Gas Fireplace Repair, Gas Fireplace Safety Checks, Gas Fireplace cleaning, Gas Log Inspections, HVAC repair, Heat Maintenance, Heat Pump Repairs, Heat Pump Replacements, Heating Repair, Home Maintenance Plans, Indoor Air Quality, Insulation Install, Routine Maintenance, Service Agreements, Tankless Hot Water Heater, Traditional Hot Water Heaters, UV Lights, Water Softners, Whole Home Humidifiers
Reviews
4.6881 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 5% | ||
| 3% | ||
| 3% |
Showing 1-25 of 881 reviews
Rolanda S.
Aug 2024
Google Review
Our service technician today, Colt Miller, from Nice Heating and Air, was professional, knowledgeable and personable. We were very pleased and hope he is assigned to our next service check. Thanks again for the expert work!
Joshua K.
Dec 2022
Hayden and the team crushed it. Super responsive, fast, helpful and provided a few options.
Response from Nice Heating & Air
"Thank you for the positive review of Hayden and the team's work. We are thrilled to hear that they provided fast, responsive, and helpful service and that they presented multiple options for your HVAC system. We take pride in our quick and efficient service, and in providing our customers with multiple options to choose from. We are glad that you had a positive experience and we hope to continue to earn your trust and business in the future"
Kim T.
Oct 2022
Ashley from Nice Heating and Air visited my parents home to give them an estimate to replace their HVAC system. She was so professional, kind and patient with them as they are seniors. She worked with me over phone and text to get everything accomplished for them. I had questions in the days that followed and she was right their along the way. Customer service is everything in my book and she delivered top class service. Thank you Ashley and Nice Heating and Air !
Response from Nice Heating & Air
"We’re so happy to hear you had a great experience with Nice Heating & Air. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon."
Kathryn H.
Mar 2021
They were great, this company is very professional, prices were reasonable, the crew was professional and we will use them again.
Response from Nice Heating & Air
"Thank you for taking the time to let the community know about your experience. It's great to get positive feedback from our clients. We look forward to being your go-to Heating and Air Conditioning company for a long time to come."
JOHN G.
Dec 2020
I've used Nice Home Svcs. for many years. While they are not the least expensive HVAC company in Northern Virginia, they provide excellent service and their systems are fairly priced. I have an annual maintenance contract with them, and the techs are incredibly thorough. So I've been able to extend the life of my HVAC systems. The annual contract includes a gas fireplace, and thus is a good deal.
Response from Nice Heating & Air
"[Member Name Removed], you are the best! Thank you for leaving an honest review. It has been a pleasure to serve you and we look forward to continuing to provide excellent service!"
Jon C.
Apr 2020
Good job, fair price
Response from Nice Heating & Air
"Thank you for taking the time to leave us feedback [Member Name Removed]. It was a pleasure to service your fireplace and we look forward to future visits"
Scot E.
Aug 2019
It was great. They did what they said and they delivered.
Response from Nice Heating & Air
"Thank you so much for taking a few moments to let us know how we are doing. Reading your review was of great encouragement to me personally reminding me why we do what we do. It is because of feedback like yours that we are able to confirm that we are heading in the right direction."
Alphonso S.
Aug 2019
They cleaned up very well. They were very informative of what they're doing. Everything was clean when they left. They asked if I needed something to be added for the work.
Response from Nice Heating & Air
"Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission statement. Our objective is that every customers that walks through our doors is able to have a similar experience. We hope you give us the opportunity to connect with you again."
Michael W.
Aug 2019
It went fantastic! They did the job quickly. They were very professional and clean. Everything I could've asked for from them was what I got.
Response from Nice Heating & Air
"WOW! We can't begin to tell you how nice it is to hear words of encouragement appreciation and praise. We want every single customer that we service to experience the same level of service. It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence."
Ronald L.
Apr 2019
John, the service technician, was able to fixed the problem. It took two trips. On his first trip, he diagnosed that it was a bad gas valve. I asked a few questions, and I decided to replace the pilot assembly too. On his second trip, he installed the two parts. On each trip, he covered his feet and cleaned up The total price included the new gas valve and pilot assembly replacements, the return visit fee, and the annual club maintenance plan. In summary, Nice Home Services fixed my problem. I would definitely contact them again if I had any future fireplace problems.
Response from Nice Heating & Air
"Thank you so much for the positive feedback. A lot of thought and hard work has gone into ensuring that every client has a pleasant experience. Thanks to your review the community here will learn what to expect when working us."
Ronald L.
Dec 2018
The technician arrived within the time window. He covered his shoes and place his work cover down in front of the fireplace. He took photos and tuned up my fireplace, which included cleaning the glass. There was a small issue about a stain on the fireplace screen, but we resolved it at no additional cost. He explained and emailed me later about additional services that they offer. The fireplace looks great. This company does a good job, but they are pricey. My total cost included a 10% discount and a $25 coupon. In conclusion, they do very good work, but they are pricey.
Response from Nice Heating & Air
"Thank you for your kind words. We are pleased that you see the value of our service and that it is everything you expected and more."
Jeff K.
Nov 2018
I've had a range of services and technicians from NICE Home services and, like most places, there are differences. This time I had John Sumlin who did a very good job, kept me informed, patient with my questions, and came across as very competent and easy to work with. He took his time and I had the sense that he was compete in his work. I've had a good experience in general with the firm, and they try very hard to provide good customer service. I have a service contract with them.
Response from Nice Heating & Air
"We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience memorable. Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team on our next staff meeting. Do allow us the opportunity to serve you again. We will do everything in our power to deliver an even better customer experience."
J M.
Jun 2018
On time first time had fireplace repair and bathroom repairs. Charged $99 to tell me to buy another set of logs Had to call them back 3 times to repair bath tub. No bargain
Jacqueline B.
Apr 2018
It went very well. I have used this company for several years and am satisfied with the responsiveness, service, and professionalism.
Response from Nice Heating & Air
"Thank you for the wonderful review. We are happy to be of service to you and appreciate your kind words."
Antonio B.
Mar 2018
Very well, the technician came early and performed the service and I bought their maintenance plan because of the service being done.
Response from Nice Heating & Air
"Thank you for taking the time out of your busy schedule to review our business. Everyone here takes pride in what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here. We are proud to be your chosen HVAC Company in Springfield, VA servicing all the way up to Ashburn, Va down to Woodbridge, Va. Specializing in your gas fireplace repair and replacement, heating repairs, and replacements, and air conditioning repairs and replacements. Thanks again for choosing NICE."
Marvin H.
Mar 2018
Everything went Very Well
Response from Nice Heating & Air
"Thank you so much for taking the time to write such a nice review. You have always been a pleasure to work with! Our goal is to be the leaders in Heating, Cooling, Gas Fireplace, and Indoor Air Quality in Maryland and Northern Virginia. Thanks again for choosing NICE."
Bergitta C.
Mar 2018
Gave this company an “A” rating in 2017. Originally called in to check our fireplace, and although every employee we spoke to was constantly trying to up-sell, we purchased their annual maintenance agreement as a precautionary measure. Booked an appointment in February for a routine system check (free as part of the agreement), and ended up having to spend $1240. This after receiving multiple, annoying calls and emails almost daily for weeks reminding us “it’s a free tune-up!” No real concerns about the work/cost until less than 30 days later the furnace that covers the lower level of the house won’t turn on. We discover water on the floor around the unit, the “wet switch” we just purchased as part of the work in February for over $250 won’t reset, and also discover the related pipe the technician worked on wasn’t glued together and is hanging loose. Of course this happens on a weekend, so it costs $179 for a technician to come out “after normal hours,” because the maintenance agreement only provides free service calls M-F until 6pm. By the time he shows up (almost 2 hours after we called in the request) the sensor is dry, so can be manually reset, but since the pipe wasn’t installed properly, this will occur again. Bottom line: 1. The company manager REFUSED to speak to us on the phone about reducing the full service call fee for a problem that developed because their technician failed to complete his work properly, even after his own worker told him the issue was caused by their mistake. 2. While each technician who has come to our home has been fine, the deal is clearly for them to push sales...which is ok if your decision makers are willing to stand behind those sales and make the customer whole when the company doesn’t deliver. Not very Nice. Will find another vendor.
Response from Nice Heating & Air
"First allow me to apologize on behalf of everyone here. We love what we do and we want for every customer to have the best possible experience. It is more than clear that we failed you in more ways than one. As you can see on other reviews, We are knowing for taking ownership and caring deeply for our customers. Give us a chance to make amends by exchanging your products or giving you a refund."
Arnella T.
Mar 2018
Not very well.
Response from Nice Heating & Air
"We are sad to hear things did not go as expected. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. Let's take care of this matter. I am ready to help you at any time. You can reach me via phone or by email ceo(at)nicehomeservices.com to let us know what went wrong. Thank you again for your time and honest review."
Nahome M.
Jan 2018
The crew was very professional in my home and the office manager was very accommodating as well. I highly recommend the company.
Response from Nice Heating & Air
"We accept your reccomendation! Thanks"
Jeff K.
Jan 2018
Fast and efficient repair. He is very good and can explain things well, too.
Response from Nice Heating & Air
"Glad we could help!"
Elizabeth A.
Dec 2017
NICE Home Services ensured the restoration/repair of my gas fireplace was done right! Their technicians are very competent, and yes 'nice'! They worked the visits to accommodate my work schedule. And to top it off left me a Holiday gift before they left. I highly recommend them and will use them again if needed!
Response from Nice Heating & Air
"We are so delighted you took the time to try us. We are even more delighted that we were able to be all that you expected us to be. You selected us based on online kudos given by other customers and we are glad that once again we were able to deliver. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. Please don't make it a once in a lifetime! We really look forward to serving you for many years to come."
Theresa K.
Nov 2017
2 people came, but just to measure (?). Actual repair man came about a week later, at 5:30. He only knew about 1 toilet repair, but he did have the equipment on his truck for the other 2. He finished around an hour and 15 minutes later.
Response from Nice Heating & Air
"Thanks for letting us know how we did"
Kyle B.
Nov 2017
Be very careful with this company. I used them to install a mini split heating system. Their sales person came out and wrote me a quote that was competitive. After I agreed to it and tried to schedule the work, they stalled for a week and then let me know the sales person misquoted me and they will only do the work for $1,200 more than the quote I received. At that point I had already moved on from other companies and needed the work done ASAP so I went with them. When the work was done, they did not install the line covers that I was told would be included. When I asked the manager, he told me that they were not included on the quote he gave me, even though I was told numerous times they would be included. His exact words were "you're a smart guy, you should have seen they were not include and don't expect me to give you stuff for free." At this point they want to charge me for a new project to cover the wires. I regret using them. I will say, their technicians and customer service staff are very nice and worked hard. But the manager was terrible to work with and extremely rude. DO NOT USE THEM. It is not worth the few bucks you may save because you will end up paying more in the long run.
Response from Nice Heating & Air
"Sorry we didnt work out for you."
Karen B.
Nov 2017
Then they keep calling you at work to see if the technician did a good job, selling you something, do you want a service - never ending. I don't know how many times I told them not to bother me at work, put a note in my record not to call. I was just thikigabout giving them another chance since it's November. Low and beholdigetanothercall at work. I explained to the girl why she should t be calling meat work. In the next breath she asks me if I would like to schedule technician to make sure my units are working properly. I asked her if she didn't hear what I just told her. She said she didn't understand. I couldn't deal with it anymore. I hung up
Response from Nice Heating & Air
"Thank you for taking the time to point out personnel issues affecting our business. We promise to go above and beyond but it seems we have crossed a line. We can only address prolems if twe are aware of how our intresarctions are affecting the customer expierence. What you expierenced is not acceptable and we are working to correct it ASAP. Every customer deserves seamless customer service delivered with enthusaiasm, accuracy and kindness. We can't fix the past but you have my personal commitment to find ways to improve the [Member Information Removed] our staff servies each and every customer."
Dom S.
Oct 2017
Great! Will be putting in a humidifier and had a purifier installed.
Response from Nice Heating & Air
"What a wonderful surprise! Your words of encouragement make us feel proud of what we do. Business is mainly about people connecting to people and knowing that our team is on the ball makes us proud. It is great to know that we were able to provide you with the highest levels of service. Our objectives is that every customer we serve is able to have a similar experience. Know that we are thankful for the trust you have placed on us and that we are working hard to always push ourselves to the next level. Looking forward to our next visit."
Licensing
State Contractor License Requirements
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FAQ
Nice Heating & Air is currently rated 4.6 overall out of 5.
No, Nice Heating & Air does not offer free project estimates.
No, Nice Heating & Air does not offer eco-friendly accreditations.
No, Nice Heating & Air does not offer a senior discount.
No, Nice Heating & Air does not offer emergency services.
No, Nice Heating & Air does not offer warranties.