Desert Dry Waterproofing
About us
Whatever your water problem, why not give us a call and schedule a no-pressure professional inspection? We'll figure out the source of the problem, explain to you what causes it, and discuss your various options are for solving it. We'll never push for an overblown one-size-fits-all cookie-cutter contract.
Business highlights
Services we offer
Drain tile systems, backhoe excavation, battery backup pump systems, exterior/interior waterproofing & window wells, foundation coating, landscaping corrections, retaining walls, structural supports, sump pumps, swales, underpinning, water-powered backup pump systems.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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81% | ||
8% | ||
6% | ||
4% | ||
0% |
We had water in our basement again 9 months later. They came out and checked things out. The sump pump was working properly and the issue was completely unrelated (a neighbor w/ a leaking pipe). They did not charge for the visit.
On the scheduled day Bob showed up again with the crew manager Rimberto and several workers. They got right down to business and worked all day. The job was scheduled for 2-3 days and they were able to stay a little late on day 2 to avoid coming back for a third day. Since the foundation of my house was exposed after the first day they left the hole secured with a temporary fence and tarp which I appreciated since I have small children who would have just loved to explore (fall in) the dangerous work site. When I arrived home from work on the second day they were finishing up and Rimberto took some time to go over all the things they had done. They also included a window well and drain that was not in the original quote for no extra charge. Cleanup after the job was complete was excellent as well.
We haven't yet had enough rain to know for sure whether the solution worked but based on what I saw I am confident they did a good job. Also, they offer a 15 year guarantee and they have been in business long enough that I believe they can honor it if needed.
The major problem was with the installation team led by Rimberto. The job was supposed to be done in several hours but it required almost two days. He did not place the sump pump and outside drain as indicated in the signed contract. After drilling a hole in the outside concrete wall, he then had to fill it in order to vent the drain in another location. Also, during the installation and removal of drywall, his team cut an electrical cord.resulting in power failure to part of the home. Rimberto was difficult to work with and defensive when questions were asked. His team, however, did clean up the debris and there was no mess to clean up.
I contacted Antonio, the supervisor, who was responsive. He brought in a third party electrician to fix the problem the next day. He also did a quality control check by filling the sump pump with water to see if it drained properly.
At this point, we have not had a heavy rainfall so I can not evaluate if the sump pump installation provides the solution to the water leakage.
The team arrived promptly as announced at 9:30am, they worked tirelessly until 7:30pm. The foreman was extremely experienced and lead a team of another two. They worked nicely together, and knew exactly what to do. They sealed the vents, protected the appliances and other cabinets. They were all extremely polite and considerate, and tolerated us around....The working trench was ready quickly and debris removed to their truck. While Donald had indicated that the drywall would have to be ripped off, the team managed to get the protective waterproof sheet behind it, and there was minimal damage to the walls. They then filled the trench with gravel and cemented it. The discharge line was installed quite quickly, without excessively damaging the masonry. As we asked for a demo of the sump pump, they filled it with water and let it run in front of us. The yard was left in clean order, all tools, gravels, and construction material removed.
Desert Dry managed to minimize our stress. The team had all the project well in hand from start to finish.
Best of all, last Wednesday (the 7th of December) we had a HUGE amount of rain; guess what? Not a drop of rain came inside the house, and the sump pump took care of EVERYTHING; we didn't even have our outside stairwell fill with water like it had done for 20+ years, thanks to their recommending a new drain/grate that drained the water into the newly-added drain to the sump pump. WHY WHY WHY didn't we do this after the first flood? I guess we were just in denial. Call these people; they're the BEST!!!
Licensing
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