About us
AirPlus Air Conditioning and Heating has been in business since 1999. A family business owned and operated by four brothers, AirPlus has provided HVAC services to over 4,000 satisfied customers in the Northern Virginia and DC Metro area. We specialize in designing and installing HVAC replacement systems for homeowners, repairing existing systems, and as part of home renovation or new construction. Our expertise ranges from state of the art HVAC systems, boilers, and hybrid systems to the latest in cost efficient air quality systems. Our work is precise, clean, and guaranteed! We are a family owned business, please call for more information 703-451-0001 WE DO NOT OFFER PORTABLE GENERATORS.
Business highlights
Services we offer
& tankless water heaters., Residential services, air cleaner, air conditioning, commerical services, gas furnace, heat pump, oil furnace, same-day replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 6% |
"Thanks for your kind review [Member Name Removed]! We appreciate your business and look forward to working with you again soon."
"Thanks for the review [Member Name Removed]!"
"Hi [Member Name Removed], we're sorry you had a bad experience with one of our salespeople. Hopefully you were able to get the correct system installed to your satisfaction."
"Thanks for your kind review [Member Name Removed]! We appreciate your business. Reach out to us anytime for any HVAC, Electrical, Plumbing or Home Generator needs!"
"Thanks for the 5-star review, [Member Name Removed]!"
"Thanks for the 5-Star review, [Member Name Removed]!"
"Thanks for your 5-star review, [Member Name Removed]! Let us know if we can help with anything else."
On the hottest Sunday afternoon of the year our Air Conditioning unit shut down. After several hours of YouTube videos and HVAC on-line manual reviews I realized that I couldn't diagnose/solve the problem myself and did some on-line research for local HVAC companies. As the temperature in our house reached over 80 degrees, I emailed three different companies around 6PM Sunday night to see who would respond first and who would have the first available appointment, lest we have to sleep in the basement another night. By 7PM I received an email from Joe Allen, the President of Air Plus, stating that he was sorry to hear about my AC difficulties, he appreciate the level of detail I provided in my email and that a member of his front office staff would be in touch with me in the morning and he would have someone there on Monday. At 7AM, Danielle contacted me and stated she could have a technician at my house between 9-12. At 9:05, Chris the technician arrived, examined all of the systems, identified the problems, and corrected them. In addition to being a friendly and competent professional, Chris also providing me some advice and guidance on how to best maintain my systems throughout the year and departed.
It's now 10:36 AM, my house is cool again and I haven't' received a phone call or email from the two other providers I emailed last night. Interesting...but, not I know where I will go for all of my HVAC, plumbing and electrical needs in the future. Thank you Air Plus!
I was out of town when he came on site, but had my father in law here to let him in and provide any assistance that he might need. While onsite they changed two filters and installed a device in the AC unit to 'get it charged up', which was a bit of a surprise to me. The unit is less than 2 years old, but he claimed it wasn't up to the job and needed assistance. When I asked why it needed that so soon, and why that wasn't installed originally, his response was that the original install wasn't his responsibility anymore. That he had taken over the company from the prior owner and he had no obligation to stand behind prior work.
He charged us $560 for the site visit, which I reluctanly paid. Unfortunately, the AC worked for less than an hour after he left. He came back out the next day and claimed it was something else, and we would need to wait until after the weekend for the part to be in. Part arrived, another technician came out to install it, and while he was here he said everything that was done previously was wrong, the problem was something else entirely. He took back out the part that was added to the system and left with it. He also promised that someone would call us the next morning to let us know what the next steps were going to be.
Next morning there was no call. That afternoon we called AirPlus to check, and were told no one was available to talk to, but someone would call us back shortly. No one has yet called and that was several days ago. I called this morning to cancel the work and ask for a refund, and again was told no one was available to discuss that, but that a manager would call me back. UPDATE: He actually called back to tell me that for another $1,300 he would be willing to do the 'warranty' repair.
At the moment, I am out almost $600, do not have working AC on the second floor, and am looking into options to dispute the charges put to my AMEX. Also of note, they charged me $200 for two air filters that I see on Amazon for less then $30 each.
In short, AirPlus has provided us with extremely poor service, is unwilling to stand by work they performed a year and a half ago, has not fixed my AC, has charged me over $550 for items they have subsequently removed from my property.
I high recommend this company. They are professional and very honest. Their main concern is customer satisfaction.
"Just to clarify, the Mitsubishi Mr. [member name removed] was installed by another company ,not Airplus Mechanical Co. Mr. Kim from Airplus Mechanical Co. corrected the problem created by the other company"
"I am responding to the review [member name removed] put on Angie’s List in reference to the recent installation at his home. On July 16, 2014 I went to [member name removed] house and found that his house return duct was not big enough to circulate the air in his house. I offered to enlarge the return at NO COST TO HIM. His return air for the upper level is using 2- 3 ½”14” stud capacity. I could not confirm all the way down. Next to his kitchen is a 3- 3 ½”X14” stud cavity, basement 12x12’ grill with a 6” return. The maximum total air volume is 580, which is less than ½ of his required return air. This is the main reason why his house has excessive humidity. After all my research I offered him a solution that increases return air WIHOUT ANY COST to him. [member name removed] got very offended with my suggestion and stated “his house is perfectly fine with the return air. If the customer does not want to take my suggestion, what can I do? [member name removed] was concerned about a standby generator he had installed by another company. On Friday July 18th. He called me stating he wanted to increase his fan speed and he did not like the quite Variable Speed Air Handler. I sent a technician to his house at no charge, he found that everything was working properly under normal conditions, but that we still needed to enlarge the return air. Saturday July 19th. [member name removed] called me at least 10 times telling me that his air condition was not working. I talked to him and told him that my warranty service is during normal business hours between 8:30 am and 4:00 pm, but if he wanted I could send the technician back out but there would be a service call fee. I also told him” please leave your thermostat the way we set it. He had been adjusting it up. I also offered [member name removed] that I would come back to his house with the Trane field representative to see if we installed it wrong or if the problem is the house return air. I have spoken to [member name removed] and am waiting for him to make a decision and let me know what he decides to do. Sung Soo Kim"
Licensing
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FAQ
Contact Information
7200C Telegraph Square Dr, Lorton, VA 22079
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