Affordable Stump & Tree Removal, LLC
About us
Full range of stump & tree removal contracting services. Affordable Stump and Tree Removal has been providing professional tree care services to the Northern Virginia area since 1988. We are family owned and operated
Business highlights
Services we offer
Full range of stump & tree removal contracting services.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 13% | ||
| 8% | ||
| 0% | ||
| 0% |
My first problem with them was a delay in getting the job done. I would have liked to been home when they were here.
They made a complete mess of the yard. I came home from work to find three deer eating the azalea bush next to the tree. The bush had been covered with deer netting but the worker removed it and did not replace it so the deer just came right in. This was within two weeks or so of the bush blooming, which, of course, it didn't do since it had been eaten.
They left branches, twigs and lots of sawdust all over my yard and my neighbor's front yard. I was having arm surgery the next day but there I was, trying to clean up as much as I could with one bum arm. The side yard between me and my neighbor was an absolute mud pit.
But the worst part was that they ruined a 20-year hybrid dogwood tree in the process of taking down the birch tree. I could see where they had sawed off several branches of the dogwood, probably because they allowed branches of the birch tree to fall on it and they hadn't protected it. The tree is simply lost. Half of it is just gone.
When I called to complain about this, I was assured by Christine that they would come out and inspect the damage and replace what they had ruined. Instead, all I got was a voice mail from someone who had merely checked with his crew, took their word for whatever excuses they came up with and never bothered to come out and check the damage or anything.
Yes, they took the tree down but I would NEVER use this company again.
I waited a long time to write this, despite much prompting from Angie's List, because it is not my intent to ruin anyone, which I doubt this review would do, but I'm still not over how poorly I was treated by this company.
I experienced medical issues and was not available to schedule the work for months. When I recovered enough to schedule the work, they completed the job as soon as possible. They worked with my wife on the day of the job and were very courteous.
"Thank you [member name removed]. We appreciate your patience. I realize the scheduling this time of year can be tricky and take some time. You were, as were most of our clients, patient in allowing us scheduling flexibility, and were pleased with the results, it seems, in the end. Again, we thank you!"
"To be given a confirmation call is a courtesy, not a practice. We do generally attempt to give a call ahead wherever possible. I'm sorry to hear that our rating was so affected by not having been extended this courtesy. We make it a point to not interrupt our clients daily schedules and routines wherever possible as we understand how busy lives can be. For this reason we do not require nor request the presence of the homeowner for either the estimate or the job itself. If the prices were considered "high" by the homeowner, now or ever, they have the option to not accept our "proposal". This was not the case here. But the option is always there. I have to wonder then how much higher our prices actually were as this homeowner opted to proceed with the job."
We were very happy with the work that was performed. The office staff was very good with communication as we went back and forth a few times to make sure we had a clear understanding of what was going to happen. This was our first time having trees removed. The 2 Poplars and 1 Maple tree were very large trees that were leaning over the house. On the day of service, the crew was here on time. They worked non stop until all 3 trees were removed and the stumps grinded out.
We were told that our lawn (sparse to begin with b/c of all the trees) might be torn up during the process. I was surprised to find 12 inch deep depressions from the falling pieces of the tree trunk in several places in the backyard. This might be normal, I just wasn't anticipating having ankle turning holes to fill afterwards. This may be just lack of experience on my part.
We would definitely use the company gain in the future. We have several more trees that need some attention. I liked that the office staff was quick to respond and good with communications.
Licensing
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