Burgess Plumbing Inc.
About us
Burgess Plumbing is a full service plumbing contractor. We specialize in new construction, remodeling, service and repair work, water treatment, well pumps, water softeners and boilers. We also offer after hours service. We have our own backhoe service, we replace water and sewer lines and do drain cleaning.
Business highlights
Emergency services offered
22 years of experience
Services we offer
Just give us a call to schedule an appointment.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.25 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 20% |
Showing 1-5 of 5 reviews
Richard S.
Jun 2017
Quality was excellent.
Barbara F.
Feb 2014
They arrived promptly to diagnose the problem, and promptly the next day to replace our well pump. Our well is quite deep (1000 feet) which complicated things. The well pump truck they usually use was out of service, so they improvised by using a crane to complete the job quickly, professionally, and with minimal disruption to us. Our well pump was (just) out of warranty by a few months, so on their own initiative, Burgess plumbing asked the well pump company if they would cover the failed pump under warranty. Even though the pump company declined to do so, the bill we received from Burgess plumbing was quite reasonable, considering the depth of the well involved.
Christine B.
Oct 2013
They were here when they said they would be and have provided helpful suggestions regarding the installation. The project hasn't been completed yet, but their rough-in has been completed professionally and on time. We have used them in the past and consider them to be and quot;our plumbersand quot;. We wouldn't hesitate to recommend their services to anyone in need of plumbing services.
Several years ago we had a problem with a leak in our motor home and were going to leave town the next day for a trip. Bryan came on the weekend to fix the leak for us so we could leave on schedule. They go above and beyond to be helpful.
Several years ago we had a problem with a leak in our motor home and were going to leave town the next day for a trip. Bryan came on the weekend to fix the leak for us so we could leave on schedule. They go above and beyond to be helpful.
Kirt W.
Oct 2013
Burgess was brought in by sellers of a home to inspects suspicious work in the master shower and tub area. His written assessment is that the damage was from prior leakage and no further action was necessary.
Within a year, we started to see water stains on the ceiling tiles in the room below the shower. After some time of trying to fix it personally, brought in another contractor. He was able to tell immediately that the shower had been installed and quot;fraudulently.and quot; Turns out, the entire sub floor was rotten, to the point you could scoop out wood with your bare hand. Clearly, it has been leaking for years.
When confronted, Burgess said he and quot;ran waterand quot; and didn't see a leak and the he and quot;did what he was told to do.and quot; So we are stuck with a $3,500 repair bill because all he did was run some water and look for obvious signs rather than really doing what we asked which was find out if there was a leak. We relied on his assessment in the purchase of a home, and now he won't back up his assessment.
Within a year, we started to see water stains on the ceiling tiles in the room below the shower. After some time of trying to fix it personally, brought in another contractor. He was able to tell immediately that the shower had been installed and quot;fraudulently.and quot; Turns out, the entire sub floor was rotten, to the point you could scoop out wood with your bare hand. Clearly, it has been leaking for years.
When confronted, Burgess said he and quot;ran waterand quot; and didn't see a leak and the he and quot;did what he was told to do.and quot; So we are stuck with a $3,500 repair bill because all he did was run some water and look for obvious signs rather than really doing what we asked which was find out if there was a leak. We relied on his assessment in the purchase of a home, and now he won't back up his assessment.
Response from Burgess Plumbing Inc.
"October 7, 2013 This letter is in response to the above the complaint on October 4, 2013. Work completed was on June 24, 2011. Above date is incorrect; date was not June 24, 2013. We received a call regarding this issue on September 16, 2013. My response to complaint: I received a call to go and check several plumbing issues at property for a local realtor. Realtor called me and asked me to go the property on June 23, 2011. The homeowner at that time or the person buying the home did not call me to go to property. Issues were to inspect the master bathroom shower stall and sub floor to determine if leak is active or give advice for any further action. I went to property on June 23, 2011. I ran water in the shower stall and left it running; as I went and repaired the kitchen sink faucet and tightened the faucet handles on the master bathroom jet tub and ensure all faucets and jets were in working order. Then I went back and turned the water off in the shower and looked for a leak. I did not find a leak. I did see where there was old water stains, but there was nothing wet on the day I was there. I sent a bill to the realtor and explained I did not find any leaks in the shower or subfloor, I am a plumber, I do not install tile or repair tile. I also did not do the rough in plumbing or finish plumbing in this house. I did not install the shower."
Melinda A.
Aug 2012
Was very pleased with the response I received. Called that morning, they were there that afternoon. They came back within an hour of being called to tell them I still had a problem.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Burgess Plumbing Inc. is currently rated 4.2 overall out of 5.
Burgess Plumbing Inc. accepts the following forms of payment: CreditCard
No, Burgess Plumbing Inc. does not offer free project estimates.
No, Burgess Plumbing Inc. does not offer eco-friendly accreditations.
No, Burgess Plumbing Inc. does not offer a senior discount.
Yes, Burgess Plumbing Inc. offers emergency services.
No, Burgess Plumbing Inc. does not offer warranties.