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About us
M.E. Flow, Inc. has been providing exceptional heating, cooling, and plumbing services to residents of northern Virginia since 1951. We are family-owned and operated, and currently in our third generation. We are a team of professionals who are licensed to ensure compliance with the laws and codes of the state of Virginia. With office locations in Leesburg, Winchester, and Alexandria, there’s always a ME Flow team member nearby to serve you quickly. What’s unique about M.E. Flow is that the entire company adopts the original family tradition of our "customer first" philosophy in order to provide the best service possible. This foundation is what sets us apart from other contractors. We have many long-term customers who continue to choose ME Flow because of our honor and integrity. We get to know our customers on a first-name basis and check in on this community that we love so much. We promise that we will never sell you anything you don't need - serving your best interest is our policy. We will always treat your home like it's our own - with respect. Offering weekend service at weekday rates! Emergency service available 7 days a week! If you are looking to get away from burning oil, we do offer an in home consultation to help you choose a new HVAC system.
Business highlights
Emergency services offered
74 years of experience
Services we offer
We offer free estimates for HVAC replacements. HVAC, Plumbing, Furnace, Ductless Mini-Split Systems, Boilers, Heat Pumps, Humidifiers, Air Cleaners, Thermostats, Carbon Monoxide Detection, Water Heaters, Water Treatment, Faucet Fixtures, Sump Pumps, Garbage Disposals, Water Jetting, Drain, Well, Septic, Gas Piping, Toilets.
Services we don't offer
Oil Furnaces
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 9
Assorted photos uploaded by M E Flow Inc
Reviews
4.5268 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 15% | ||
| 4% | ||
| 3% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 268 reviews
Stephanie B.
Jun 2025
Heating and Air Conditioning Service
It was NOT good. Go to someone else. Anyone else. There was no urgency. Nobody answering the phones connects with the dispatch. Noone gets back to you. I was told I was first on the list, to expect them at 8am - I called at 8:20, dispatch did not seem motivated to help. I called at 9:20am. Zero help. I spoke to Destiny who just said "no worrie" as I was missing an important event, sitting with no AC, during a heat wave. Mr. Lopez was not timely, did not communicate what was going on, and ultimately after my third call, and hours later I was assigned a new service tech. This experience was AWFUL. The phone team is not good. The techs did not instill confidence. I did so much work for so little. Go to a different company. These people do not care. Zero hustle.
Jim B.
Jul 2020
An M.E. Flow tech came to the house we own in Virginia to do the plumbing inspection covered by our maintenance agreement with the company. Our tenant had noted that a toilet was leaking, so the repair that was made appeared to be warranted; but $174 was, I thought, pretty exorbitant, since the tech was already there and it was a simple repair. But M.E. Flow has ADAMANTLY refused to provide me with a breakdown of what I was charged for: I sent an e-mail (8 May), called the company (20 May - the person I talked to said she would have a breakdown sent), and wrote a letter (22 Jun) asking: with NO response. I consider this clear deceit and deception. How much was the part; was I charged the full rate as if it were a completely separate visit? Don't know, and I SHOULD. I would NEVER deal with this company. They also did a minor repair to our HVAC system on a different visit, and again: no details (cost of the part, labor charge) for the $177 charge. They clearly have NO intention of being upfront with their customers, so: buyer beware, you're not dealing with people who care about their customers. One other note: Just found out where we live that some HVAC/plumbing companies have their service people working ON COMMISSION. Isn't that depressing. We have to worry now about being "uphold" so the tech can get a higher commission. They have a very vested interest in trying to sell their customers as much as they can. Don't know if M.E. Flow does that, but worth asking if you even think about using them Might account for the rating given by the customer below this review..
Response from M E Flow Inc
"I apologize that you have not received a response from our team for your price breakdown. We use a flat rate pricing system like most plumbing contractors in our area. Flat rate pricing allows us to present a price to our customers before doing a job. This pricing method uses the average time and material it takes to complete a plumbing task. Many home service industries use this pricing system. Unfortunately there is no break down in price. Our plumbers do not work on commission. I’m sorry this was not explained earlier."
Dana A.
Feb 2020
ME Flow sold us an annual service of HVAC, stating a thorough inspection and routine maintenance. Serviceman probed circuitry just trying to sell additional services. Maintenance was not performed. Stating the servicing would take 1 to 1.5 hours, at sale, serviceman was done in less than 20 minutes. Total rip-off!
Response from M E Flow Inc
"I apologize for not responding sooner. I’m seeing this complaint for the first time today. I did look up your address and the technician was at your home for just over an hour. He did do the inspection and made a recommendation to clean the dirty blower wheel. Unfortunately this cleaning is not included with the price of the service agreement."
Jim H.
Jan 2020
They were efficient and they got the job done.
Response from M E Flow Inc
"Thank you for sharing your experience with your plumbing division. Have a great day!"
Liz F.
Dec 2019
Excellent! Responsive customer service and professional installers. All members of ME Flow were helpful, knowledgeable and polite. Highly recommend and would hire again.
Response from M E Flow Inc
"Thank you for sharing your experience with M.E. Flow! We are delighted to hear of your satisfaction!"
Marilyn S.
Dec 2019
It was excellent! They were professional and courteous.
Response from M E Flow Inc
"Thank you for sharing your level of satisfaction with M.E. Flow! We are delighted to have you as a service agreement client. Happy new year!"
Bill L.
Oct 2018
Great job in all regards, very professional.
Response from M E Flow Inc
"Thanks!"
Lisa K.
Jun 2018
Couldn't be happier with M. E Flow for my recent A/C replacement. They sent out a technician (Jeff) the day I called. Unfortunately, the unit was frozen when he arrived. He came back out the very next day to diagnose the problem and gave us several options for repair and replacement. We chose replacement and the comfort advisor (Derek) was out the very next day(Friday) to assess our needs. The unit was installed the following Monday by Chuck and Jimmy who arrived on time and did a professional job. Highly recommend M. E. Flow for your HVAC needs!
Response from M E Flow Inc
"Thank you for sharing your experience here on the replacement of your HVAC system. The guys will be delighted to hear this. It is our goal to guarantee your satisfaction and we are happy to hear you gave us an A. Thank you!"
Jacqueline H.
Jun 2018
We originally hired this company for our spring maintenance. Price is similar to other companies. They were timely in their response to have us schedule for the maintenance. The service guy was very polite and conscientious with his work. While doing his job, he received a call from his company saying he took too long for this service and needed to get moving. He was rushed and stressed to get his job done. He went over everything he felt needed repaired or replaced. I was fine with all that. Next step was to get an estimate of these repairs. That's where this company fell short. They failed to get back with an estimate even after I called many times (and the person on the phone would tell me someone will get back to me - never happened) and emailed. Just poor business operation, unreliable and unprofessional.
Response from M E Flow Inc
"I have to apologize for just finding your review. An alert was never received of your dissatisfaction. I will pass where we fell short to the management team to improve our follow up process. I truly apologize. If you wish to provide anything further please feel free to reach out via our website contact form. I checked the record and you did have a great service technician at your home."
Jason S.
May 2018
The operator was very polite and helpful. We called on Thursday, but they scheduled the visit for Saturday morning. They also thought it was likely a frozen coil, but it would need time to defrost before it could be serviced. They arrived on time on Saturday, and checked the system over. The issue was diagnosed as a slightly dirty filter impeding airflow, combined with low Freon, causing the coil to freeze. The tech checked the system over to make sure nothing had been affected by the coils freezing, then charged up the Freon (we needed a pound). Cost was reasonable, tech was polite and helpful. He also suggested I clean my outdoor condenser coils. They do offer the service, but he suggested I could save a lot of money by doing it myself,. He walked me through the process and suggest where to get the cleaner. We have set up a biannual service contract with them and will continue to use M.E. Flow for all of our Heating & A/C needs.
Response from M E Flow Inc
"Thank you for the feedback on your recent service. Glad to hear that your A/C system is up an running. Thank you for giving us the opportunity to serve you."
Jeffrey B.
May 2018
I had a hose bib replaced. The job took 15 minutes and cost $364 dollars including my discount for having a plumbing contract with ME Flow. I don't think this is even close to reasonable. The company has great people. The work is always good. The company stands behind the work but the cost...it has gotten out of hand. I have to look for a good handyman!!!
Response from M E Flow Inc
"I will pass your feedback to the management team."
Jeffrey B.
May 2018
The plumber was professional and did a really good job. My issue with M.E.Flow isn't with the professionals because they always do a good job. It's with scheduling 4 hour windows and how much they charge. I have been using ME Flow for 16 years and have never had a complaint regarding the people who come to my house. Getting them there can be a challenge. I have a HVAC and a Plumbing Service contract with them and after a discount the charge for having the faucet replaced was $375
Response from M E Flow Inc
"Glad to hear you were happy with the plumber and that he did a great job. I will pass the scheduling feedback to management team. Thank you."
Christopher K.
Feb 2018
It went great. They came the very next day and showed up on time. We where up and running in no time
Response from M E Flow Inc
"Thank you for the A grade. Enjoy your new comfort!"
Judith P.
Jan 2018
The installer did a great job! He was very professional, cleaned the area and thoroughly explained everything to me on how to operate and clean the systems. Would definitely hire again!
Response from M E Flow Inc
"Thank you for the A on the installation of your humidifier and condensate pump. Have a wonderful day!"
Leslie G.
Jan 2018
Chris Hooberry is the reason we use M.E. Flow. We've been using him for many years and have always had a great service experience.
Response from M E Flow Inc
"Thanks for the mention of your favorite technician. He is an excellent and I'll be sure to let him know he was mentioned. Have a great day and thank you for your business."
A H.
Dec 2017
The technician found the problem quickly, resolved it, performed annual maintenance, and was done. He was very professional, personable, knowledgeable. Highly recommend them.
Response from M E Flow Inc
"Thank you for the nice review. Have [Member Name Removed] wonderful holiday!"
Kathy M.
Sep 2017
We have a contract with them. I pay on a yearly basis. He was there about an hour and a half or 2 hours.
Response from M E Flow Inc
"Thanks for the A!"
Kathy M.
Sep 2017
It was probably 3 days. The workers were fine, wonderful. Their cleanup and professionalism and how they do their work is why I gave them all A's.
Response from M E Flow Inc
"Thank you for the A!"
Jeffrey B.
Aug 2017
They do show up the day they tell you that they will. ?This gets hard because there is variations of this. ?Let me think about this and talk it out...professionally, they are very good. ? They installed the 2 air conditioners I have because the other 2 burnt out. ?They work way better than the 2 I had before. They've serviced them the whole time, but they've got so busy that they are not nearly as responsive as they used to be. ?You make an appointment and it's 6 weeks before you see them. ?Now, if you have an emergency, they are much faster. ?But for this you schedule so freaking far out. ?Once they get here, everything is supposed to be a 4 hour either morning or afternoon, and they have those guys so busy that if you're the last one, it's not going to make inside the 4 hour window. He's supposed to be here at 4, ?he may not show up until 6, and he's got 2 hours of work when he gets here so he's not leaving until 8. ?That's really not something you factor in when you're planning for that right? ?You expect it to be done inside that 4 hour block but that is not how it is. ?We've used them a long time. They're very expensive but they stand behind their work. ?They will give you a quote before they do it. ?If something goes wrong they will come back and fix it. ?I've never had any grief from them about any of that. They clean up after themselves. They put booties on before they run around the house. ?A very professional outfit, they are just not cheap. ?It would be nice if the time required to schedule did not take so long. ?I think I get a lot for what I pay. ?The guys replace my filters, they go through the whole air conditioner, they do the inside, they do the outside. ?It's pretty thorough. ?They really do a lot of checks.
Response from M E Flow Inc
"Thank you for the A grade. We are delighted that you have been with us as long as you have. If you ever have a problem we will make you a priority to resolve your issue as quickly as possible. The only time I can think of that would take a 6 week turn around is the scheduling of your seasonal tune-up. The weather has to turn before we can start our heating or air conditioning tune-ups. Feel free to call now to get your heating tune-up scheduled. Have a wonderful day and thank you for going with "The Flow!""
Bob V.
Aug 2017
My hours are varied because I am caregiver to my special needs Step-daughter, and Ann at M.E. Flow Service has bent over backwards to work with my goofy schedule. They are very courteous and arrive when they say they will, and perform any work in a professional manner. Ann even reminded me of the coupon that was available which saved me an additional $30.00! Way to go Ann!
Response from M E Flow Inc
"Thanks for the A! I'm glad to here that our customer service team was so helpful. Have a wonderful at and thanks for going with the flow!"
Ellen F.
Aug 2017
As it turned out we needed a new ac system. Since we had used ME Flow for over 20+ years we were secure that the diagnosis was correct. Greg Horton in sales came that day and gave us our options and estimates. He was very pleasant and knowledgeable. We made our decision and the installment was set for the next day.The team arrived promptly at 7:30 and completed by 2:00. We were shown exactly how to work the new system and given all the paperwork. Always pleased w/this company.
Response from M E Flow Inc
"Thanks for your time leaving this review on the installation of your new HVAC system. Thanks for being a great customer and have a nice day."
Patricia D.
Jun 2017
Great from sales to install. Everyone was so nice and the work was done beautifully, including one very long day for the crew who worked late without complaint and showed up the next day bright and early nonetheless. I would highly recommend this company.
Response from M E Flow Inc
"Thank you for going with the flow for the installation of your Mitsubishi mini-split system. We appreciate your time leaving this review. Thank you again for an A rating!"
William E.
Jun 2017
Very well - - - everything on schedule and no surprises. A/C system working very well now. Can't comment on the heater since it's now summer. Workers seemed very knowlegable, well-organized and left the work-site neat and clean.
Response from M E Flow Inc
"Thank you for your time leaving a review on the installation of your new HVAC system. Thanks for going with the flow and have a wonderful day!"
Ronald E.
Jun 2017
Great,no prbblems
Response from M E Flow Inc
"Excellent! Have a great day."
Sanjay J.
May 2017
It was 1 person and it only took about 45 minutes. They explained some of the issues with the unit itself.
Response from M E Flow Inc
"Thanks for the A. Have a great day!"
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
M E Flow Inc is currently rated 4.5 overall out of 5.
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 8:00 PM
Saturday: 7:00 AM - 12:00 PM
M E Flow Inc accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, M E Flow Inc does not offer free project estimates.
No, M E Flow Inc does not offer eco-friendly accreditations.
No, M E Flow Inc does not offer a senior discount.
Yes, M E Flow Inc offers emergency services.
Yes, M E Flow Inc offers warranties.
M E Flow Inc offers the following services: We offer free estimates for HVAC replacements. HVAC, Plumbing, Furnace, Ductless Mini-Split Systems, Boilers, Heat Pumps, Humidifiers, Air Cleaners, Thermostats, Carbon Monoxide Detection, Water Heaters, Water Treatment, Faucet Fixtures, Sump Pumps, Garbage Disposals, Water Jetting, Drain, Well, Septic, Gas Piping, Toilets.
Oil Furnaces