LOUDOUN AUTO REPAIR

It's very good. They were professional and accommodating.

I had a much older vehicle at that time and it was an Acura 26 and it had very high millage. And that car, believe it or not had 226,000 miles on it and it was really like a tank. There really wasn't anything major, maybe a break or something like that go down with that car. This one is a 13 and it's fairly new and I've been happy with them otherwise I'd be going somewhere else. I think they charge for what they are doing however on this car I'm using the more expensive oil which I think is a pile of crap but that's what they say the car needs. They've not done anything in those 3 years that I'm unhappy about. I used to drop the car off and they bring me home and then they come pick me up.

Great! They are very personable. So you wind up sitting there talking and having fun. The son is really good, his name is Stanley. The father wants you to come back every 2000 to 5000 miles for an oil change. Stanley says 10000 miles, don't worry about it. Stanley is an A. I have used them for about 3 years.

They're good auto shop, kind of a mom and pop shop. I like them just because they're realatively honest and good with when you have to fix your car. They're my favorite, mom and pop place to go.

They are really good.  I like the people there.  I would recommend them.  They are AAA.  Family run business.  Very friendly, nice people.  They know what they are doing. 

unknown

It was my husband who used the service but he was very pleased with the work and thought the price was fair. We would definitely consider using this shop in the future. The brakes are performing very well and the car is handling much better than before the work was done. The work was completed at the time promised. The only signficant negative is that if you're waiting for work on the premises, the waiting area is poor.

Originally took my car in for front end work..they told me I needed a new oil pan gasket as well. Within a month of driving my car, it lost all the oil and my engine blew. At first they graciously said it was of course their fault, somebody stripped the plug,...it happens...and offered to replace the engine. They gave me a used engine. The piece of junk didn't last two months. When I had my car towed back to them (for the 2nd time), they told me I was responsible for the repairs because it was a used engine and it was only guaranteed for 101 days, not the 12 months as stated on their website. I only put 3,000 miles on the engine.
I was never informed I had anything less than 12 months, or I wouldn't have agreed to the engine.
My car sat at the shop for close to 4 weeks before I got it back.
And by the way...no 12 month warranty on this engine either...unless I paid additional for them to go through an engine checklist.
Do business with them at your own risk...

Was preparing truck for long trip and needed pitman and idler arms repaired. The work was done quickly with no major surprises. No problems on the road. I wasn't aware that the vehicle needed this much work done when I bought it the previous year, but Loudoun Auto staff was courteous, quick, and efficient, did what they said they would do and didn't try to up the price during the repair, which I really appreciate.

I took my car in to have the brakes looked at. They just started making noise.. I don't know why my Scion's brake and quot;squealerand quot; doens't work. But I never get a warning. They gave me an estimate for rotors and pads, that was less than the last several times I've had the pads done without the rotors. The last estimates that I got on the rotors/pads combo, several years ago, was, at the cheapest, over $600, and more frequently, upwards of $700.
For $450, that includes an oil change (standard oil change with filter is $20 and some odd cents), tightening/adjusting the rear brakes and gear ($50), front rotors, pads and labor. I think that's a pretty good price, and they'll have it done in a few hours.
When I got there, a technician got in the car with me, and I rode around showing him what the brakes were doing. They pulled it up and less than 30 minutes later, they'd pulled the tires and told me what I needed.
I can't comment, as of yet, on the quality of the repair, but I can't imagine that it will be bad given the many reviews here. I just wanted to come comment before I forget, so I'm doing it even before my car is finished.
They also looked over the belts, and told me what it would cost to fix them. They also told me what I could hold off on, and what I can't. Additionally, I asked for an estimate for my rear main seal (which I haven't fixed because of the price of it), and they gave me an estimate of far less than I've seen yet.

They were very honest and gave us the service we needed. I definitely recommend them.

They were absolutely wonderful. Their customer service was superior to other service centers I've been to. As a woman, I felt I could trust them completely; fortunately, I called my husband before they did any work and he said it was all and quot;straight upand quot;.

The truck is running like a champ. The original estimate was 1500.00, but the final bill was only 999.95. This was because they found there were things they could adjust or tighten rather than replace. So I was really happy about this! This is typical of their great work - not only do they do good work on the car, but they also considerate of the customer. They are always friendly, cheerful, accommodating and professional, and we don't take our cars anywhere else. I would give them the highest rating in every regard.