Professional Plumbing Solutions Inc
About us
PPSI is a service oriented plumbing company that is just as focused on our customers' needs and wants as we are on their plumbing. The old saying "time is money" is just as true for us as it is for most of our customers. With today's busy lifestyles, who has time to wait for anyone? We will schedule a time to meet with you that works with your schedule and when we arrive at your home or place of business we will make every effort to respect your property and protect it and leave it cleaner and in better condition than when we arrived.
Business highlights
Services we offer
We specialize in well pump & sewer pump systems, but we will also provide excellent service for..... •Water Heaters •Faucets •Toilets •Garbage disposals •....And a whole lot more!
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 8% |
"I understand being upset that the pump failed and your basement flooded and that you had waited for a day or more for another company to show up that never showed. I understand the stresses of having things fail and your property and belongings being damaged. I don't understand being upset or not happy with the punctuality and responsiveness when the technician returned your call less than 30 minutes from the time you contacted our answering service and arrived at your home less than 2 hours after speaking with you. I also do not understand being upset with the price when the technician quoted a ballpark price prior to coming out to your home. If you felt that the price was too high, that would be the time to decline the call and get other estimates, not after he arrives at your home Sunday night at 8pm. If price was a concern you did have the option of waiting until Monday to have the work done which would save a lot of money versus Sunday night. I am happy that you were able to resolve your pump issue and I am sorry that you are not happy with our pricing to have a technician come out to complete this project Sunday night."
"Thank you for taking your time to submit a review! We appreciate your business!"
"Thank you for your feedback on our service! We appreciate your business!"
"Thank you for taking your time to review our company! We appreciate your business!"
"[Member Name Removed], Thank you for taking time out of your day to write a review almost 3 years later. I would like to note again that the work was completed properly and professionally. The [Member Information Removed] toilet fill valve that we replaced was full of sand and sediment. The sand and sediment came from either your well and or the old water pipes in your mobile home. This will cause any fill valve to malfunction and is out of our control unless we were paid to replace the old pipes and [Member Information Removed] a filtration [Member Information Removed] to keep the sand and sediment out of the [Member Information Removed]. I am sorry that you are so unhappy with us even though the technician discounted your invoice by roughly [Member Information Removed]% and we returned to replace the fill valve at no charge even though it was not under warranty. We wish you the best of luck in finding a plumber to take care of your plumbing needs."
Steve and Brad arrived, on time as scheduled and fully prepared to tackle our project. Both were very friendly, knowledgeable and responsive to questions or concerns. I can tend to hover with any work being done on our home but Steve and Brad were fine with me observing as they worked tediously. They were meticulous in their work; ensured all components and new plumbing was leak free, and demonstrated the new water alarm they installed on the water heater which would sound, should it even break a sweat!
Thank you Professional Plumbing Solutions Inc for your responsiveness, and especially to Steve and Brad for your hard work and the care you took with our home!
Sincerely,
RG~
"Thank you for taking time out of your day to submit a review! We are very lucky to have Steve and Brad on our team and are happy to hear you are satisfied with the service provided. Thank you for choosing PPSI!"
"Thank you for your review! I'm sorry we were unable to help you out this time as we do not work on washers. I hope you were able to find someone to take care of your problem. Please consider us for future plumbing issues."
"Thank you for allowing PPSI to take care of your plumbing needs and for taking the time to submit a review. We appreciate your business!"
"Thank you for your review! We are glad you were so happy with the service provided. We appreciate the feedback and look forward to working with you in the future."
The $414 included a discount because I am an Angie's List member. I didn't ask for a discount, but Matt, the owner who I spoke to on the phone, asked me where I got the reference. I told him Angie's List. When we squared up with Steve, the on-call plumber, he told us the discount had been applied!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Contact Information
10176 Kings Hwy, King George, VA 22485
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