Wadden Construction, Inc.
About us
Wadden Construction is the Premier contractor for attractive, durable home and property improvements. With over 20 years in the business, Wadden Construction has built a strong reputation for reliable, top-quality service on a wide range of new construction and remodeling projects one job at a time.
Business highlights
Services we offer
ROOFING, SIDING, WINDOWS, and Hail Damage Repair, null
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 11% | ||
| 7% | ||
| 7% | ||
| 4% |
First the good: The roof and siding look great. We have had some mild rain and wind, no leaks or problems so the roofing and siding appear to be properly installed so I have no complaint on the installation. Wadden worked with the insurance company well, and this was a good situation -- I did not get stuck negotiating between the two of them. The work crews did good work and in general the worked quickly and addressed concerns as they arose.
I downgraded punctuality because Wadden's supplier did not provide all the parts needed before the work on replacing the siding began. they did not have an attic vent or mount for one of the lights with the initial delivery. Since it was a special order color, it delayed completion by two weeks (Wadden did the siding replacement, with temporary covers in place while waiting for the missing parts). No one from Wadden was present when the delivery was made, and no inventory made before the work began which could have cut the delay time.
I downgraded professionalism for two reasons: One, a roofer almost dropped material on my wife as she exited the garage. They were aware she was home, and would be coming and going. The other problem is that they left about 1/2 pound (volume)of nails, plus utility razor blades and scrap in our yard. I made a point to the salesman that my grandchildren play in the yard, and post job cleanup was important. After I cleaned up the first 1/4 pound, I called to have them clean up. After they sent someone to clean, I found an additional 1/4 pound of nails and more razor blades in the yard! Then when the last steps of construction noted above where done, I found a good chunk of cut vinyl in my bushes and more nails.
This was an insurance claim, so my out of pocket expense was only about $1500. The work was excellent however had a few issues with the sales agent. which is the only reason I will not use the again. The sales agent was not 100 percent honest so I had to deal directly with the President of the Company.
"Wow, almost 4 years after we met, you decided to post this unfortunate review. It is always tough when someone sees all their neighbors being approved for new roofs and siding by their insurance companies only to be then turned down by their own company. However, we do not dictate the insurance companies’ policies and unfortunately, not all insurance companies’ are alike. Your neighborhood was on the edge of the hailstorm and not all homes were equally damaged. You had many large trees close to your home which protected it from the storm. All our customers in the neighborhood were very pleased with our service and we sympathize with your dismay."
"Our salesmen like Ray are among our best assets. We’re always glad to hear they did a great job, and we strive for this with all of our customers. We stand behind our products and our work."
"We always appreciate positive reviews! We work hard to ensure that our customers are happy and we stand behind our products, our craftsmanship and our customer service."
"We apologize for any disconnect there may have been between [member name removed]’s expectations and our normal working methods. Before [member name removed] signed a contract we would have had no way to contact him without calling on him. We generally try to give our customers several days’ notice before we start work, but our work schedule depends heavily on the weather and the scheduling of preceding jobs. Our crews are among the best in the business and they make every effort to keep the jobsite as clean as possible. We did try to pick up all the nails from the job, but we were somewhat hampered by the extensive shrubbery around the house. We do regret that this caused a problem for [member name removed]."
"We did work in (removed member name) neighborhood after a hail storm, while an out of state contractor was there offering repairs. We know that we offer both the best products and follow-up as a locally owned business. We left samples and brochures of our products with (removed member name), so we regret the fact that he felt that this was not sufficient. We enjoy showing everyone the quality of materials that we use since they are the best in the business. We did end up doing roofing and/or siding for eight other houses on (removed member name) street and are happy to count those customers among our positive references. If (removed member name) had chosen us to do his renovation, we’re certain he’d been delighted."
"I DIDN'T KNOW I WAS ON ANGIE'S LIST. I WANT TO THANK THIS MEMBER AND MY OTHER CUSTOMERS FOR PUTTING ME ON ANGIE'S LIST."
"THANK YOU FOR YOUR REPORT. I DO MY BEST TO ANSWER ALL CALLS IN A TIMELY MANNER. SINCE IT HAS BEEN A LONG TIME SINCE THIS REPORT WAS FILED, I DO NOT KNOW THE CIRCUMSTANCES BEHIND THE EVENT. I APOLOGIZE FOR ANY INCONVENIENCE."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Contact Information
901 Young Dairy Ct, Herndon, VA 20170
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