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Urban Retreat

Furniture - Sales,

About us

Urban Retreat is a Wholesale/Retail furniture warehouse that offers low-cost, custom made residential furniture. We are an anti-retail, no frills, self-serve type environment. Urban Retreat offers the same styles that you can find at your favorite popular retail stores with more fabrics and finishes to choose from with a savings up to 45% off the retail price!

Business highlights

22 years of experience

Services we offer

Home furniture and accessories, including custom-made furniture, Interior design services

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%

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Showing 1-1 of 1 reviews
Stacey K.
Nov 2009
1.0
Furniture - Sales
$1,000
Snooty customer service. Bullyish. When furniture was placed on my carpet, four black spots and dirt were imprinted on my carpet. The console legs were piled in dirt and the paint had leaked immediately on to my carpet. Carpet cleaner confirmed the spots left on my carpet were from the furniture paint. Difficult to remove spots and owner will take no responsibility. Lousy customer service! What kind of furniture store does not offer delivery? Who picks up a 200 pound console? Careless treatment of the console resuleted in permanent staining on my carpet
Response from Urban Retreat
"Hi [Member Name Removed], We are very sorry to hear about your negative experience with Urban Retreat. No one should have an experience like that. I wanted to let you know that the business is now under new ownership and new management. The culture at Urban Retreat has changed very much for the better. Customer satisfaction is absolutely our top priority now, as it should have been then. We would be very happy if you would give us another chance someday. I am confident that you will have a much better experience. We've moved to a new showroom in Herndon, which you will find to be very pleasing. And I am happy to offer you a 20% discount on anything you buy. Please just tell the sales associate that Alex and/or Dave approved the discount. Once again, I'm sorry for your very unpleasant experience. Dave, the New Owner/Manager p.s. Here's our new address: 290 Sunset Park Drive Herndon, VA 20170"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Urban Retreat is currently rated 1.0 overall out of 5.

Monday: 10:00 AM - 5:00 PM Tuesday: 10:00 AM - 5:00 PM Wednesday: 10:00 AM - 5:00 PM Thursday: 10:00 AM - 5:00 PM Friday: 10:00 AM - 5:00 PM Saturday: 10:00 AM - 5:00 PM Sunday: 12:00 PM - 5:00 PM

Urban Retreat accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard

No, Urban Retreat does not offer free project estimates.

No, Urban Retreat does not offer eco-friendly accreditations.

No, Urban Retreat does not offer a senior discount.

No, Urban Retreat does not offer emergency services.

No, Urban Retreat does not offer warranties.

Urban Retreat offers the following services: Home furniture and accessories, including custom-made furniture, Interior design services