Royal Floors

Our experience started out well and then crashed and burned. I know this is a lengthy review but so many things went wrong I can’t make it shorter. We need to replace flooring and carpet after a flood in our basement. My husband called several flooring companies and gave them the dimensions of the basement to get estimates. Amin was the most responsive and his prices seemed fair. We went to the store and he was helpful in making selections. When he came to our house, he said the carpet could be repaired and didn’t need to be replaced. (This was after another flooring company came to look and said the carpet would need to be replaced). So we were very happy. Amin said the carpet guys would come first and when they were done he would schedule a day for the flooring guys. When the carpet guys came, they said Amin was wrong, that the carpet couldn’t be repaired the way he said it could, and that flooring always has to go in before carpet so he shouldn’t have scheduled them first. I called Amin, told him he needed to talk to them and get this straightened out. After much back and forth, carpet people said they would draw a line on the basement floor showing how far the flooring needed to be extended so they could salvage part of the carpet. Told Amin I was annoyed that I took a day off from work and nothing was done. He was apologetic and said he would schedule the flooring guys and then the carpet guys on the same day so that I wouldn’t have to take off two more days. I was skeptical that it could all be done in one day but he said it could. Amin gave me a date and I arranged to be home. He then called me and said the flooring hadn’t all come in so we needed to switch the date. I told him I had rearranged my schedule for the date he gave me and they had to come that day. He said he would pick up the flooring himself from the supplier so we could stick to the original date. The day of installation, Amin came with the flooring guys. None of the three flooring guys could speak English, which made it difficult to communicate what needed to be done. Amin left, they started working, and shortly afterwards two of the three flooring guys left. Only one stayed to do the work. It was clear to me it he wouldn’t be done by the afternoon. In the afternoon, the carpet guys arrived, of course the flooring wasn’t finished, and the carpet guys had to wait around. When it was time for the flooring guys to move the furniture back in place, it was like a bad comedy routine. They were careless and I was surprised nothing got broken. I will say the new flooring looks absolutely beautiful, but when you walk on it makes a clicking noise. My husband called Amin back to complain about the clicking noise. Amin said it’s normal for it to click if it’s installed in a basement and it needs to be waterproof. He said putting more padding down underneath would make it less waterproof. This is something he should have told us from the beginning—who expects their floor to make a clicking noise? Frankly, I think the flooring guys were so rushed that they didn't install it properly and Amin was just making excuses.