NOVATECHHELP.COM
About us
We are one of the best ON SITE computer repair companies in the area. Our reviews on Angie's List speak for themselves, you will not be disappointed!
Business highlights
Services we offer
DESKTOP, GENERAL NETWORK SERVER, LAPTOP TROUBLESHOOTING, MEMORY, OPERATING SYSTEM REBUILDS, SOFTWARE INSTALLATION MACHINE MIGRATION, SPYWARE, UPGRADES, VIRUS CLEANUP IN-HOUSE COMPUTER TRAINING., WEB SITE HOSTING HARDWARD, WEBSITE DESIGN AND MAINTENANCE, WIRED HOME NETWORK CONFIGURATION AND SECURITY, WIRELESS
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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I dropped my computer off at Erik's house that evening. He called the next day to let me know what he had found and how he was proceeding to fix it. I was able to pick up my computer the following afternoon. Erik asked that I let him know how the computer behaved as I worked with it.
Erik was very pleasant and easy to work with. I would definitely use him again.
He was efficient, flexible, courteous and reasonable compared to other services I've use. I will definately use his service again.
Another quality I liked a lot, Erik was very responsive, accessible and turned things around quickly. Whenever I called / texted, he called / texted me back same day, sometimes within a few minutes, usually within the hour. I called him on a Friday, dropped my computer off on Saturday, and picked it up on Sunday.
He was also competent, at least with respect to the issue I had. Finally, he charged what I thought was a very reasonable price.
The reason I gave him a B in punctuality was because he was running around all weekend (understandably, he has a full time job and does the computer work on the side), and each time we talked, timelines were sketchy and I found it hard to plan my weekend around our dropoff, updates, and pickup. Might simply be a matter of setting / getting clear about expectations.
In fairness, I dropped the computer off on a Friday and picked it up Sunday, so he turned it around quickly - this was only an issue at all because I was in such a rush to get it back. Given this is my only (and minor) complaint, I strongly recommend Novatech / Erik.
He was on site for about 3 hours in which he fixed my laptop which was infected, recovered documents from my old desktop computer that I thought I would never get back (another company told me I needed to ship it away and pay a large price tag) and lastly he fixed some wireless issues I was having with my laptop, printer, network backup devices.
All in all...i've found my new tech guy and have given his name to others in my neighborhood. I felt comfortable with him in my house and he was extremely polite.
Erik was extremely accommodating and agreed to work over the weekend to help me out. His work was high-quality and efficient.
His prices were competitive and consistent with his initial quote. He also followed up with me after the repair to make sure everything was ok.
I have worked with other computer repair companies in Northern Virginia and they can't hold a candle to Erik. I will definitely use him again.
He was fast, professional, courteous and easy to work with. I give him my highest recomendation.
And, when our new computer ended up with some malware, he provided excellent phone support. I was able to remove the malware and get things back to normal.
Erik responded to our phone call within a day and offered to pick the laptop up at my home for service. Erik successfuly restored the hard drive of the infected computer within a day and cleaned up my wife's computer to almost new performance. Both solutions were cost effective and we can't be happier with the outcome.
Licensing
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