Services we offer
Farms, nurseries, garden centers, landscaping, hardscaping, patios, walks, decks, ponds, streams and waterfalls, rockwalls and paths, grounds maintenance and golf course.
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They were responsive at first. The plan was drawn up and since it was a very large area we suggested that we go with some smaller versions of the same plants. I was advised not to do that. They said it would be probably be a two day job. They came and worked very hard and planted what was agreed to, however one group of plants we got were so small without any leaves on them. They looked pathetic. I went to a local nursery and found the same plant that looked beautiful and much, much bigger. The ones I bought were $60 dollars a piece, plus $20 planting fee, and we had a lot of them. So I called them without and they wouldn't replace them. The ones I got looked like a piece of twig in the ground. The other areas that I wasn't satisfied with is that they rushed the job and didn't work the soil or add very much of the soil supplements to the area. I watched them myself. They put a handful of stuff on after they planted each plant. It should have been a two day job. Some of the plants had their root ball still exposed. The size and quality of the Japanese maple wasn't impressive either and it was very expensive and the ones at the nursery were bigger, looked healthier and a lot less expensive. Some areas I'm glad they did, but definitely would of done more myself and selected my own plants to get better quality plants and to work the soil more. I've planted a number of plants in the same area. Mine are doing better than what they planted.
I am also still waiting for some plants that I paid for months ago to arrive. Not sure why they have problems getting plants, since they're available at other places. Customer service did not apologize for the delay and didn't have a date. I have followed up a couple of times to see when they would arrive, and finally heard that it won't be til fall.
MF needs to be more proactive with their customers - I guess it's not that surprising since the retail MF garden centers are not very customer service oriented either. I would probably use them again, but have the feeling that other service providers take better care of their customers.
I probably did not get the lowest price but I enjoyed working with the designer who works for them and felt confident that they would meet my needs with the least amount of worries. They have a lifetime warranty on plants that they install which I hope not to have to test but it gives me some peace of mind in case the installed plants die.
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