Groundwater Systems, Inc.

Came in got new well pump installed good company.

The communication with this company went well at the beginning before we signed the contract. However, we ended up really bad experience with this business and the owner that leads me to write this review. • On the day they entered our site to start drilling a new well, no one called or notified me and my general contractor of their mobilization. • On the same day, we had county inspectors visiting our site. While the county inspectors walking around the site with us including my construction manager, the well drilling crew started using a saw to cut a large tree limb that appeared to be contacting their digging machine. The county inspector went up to stop them because it would damage the tree (which is outside of the limit of clearing) due to the way they were trying to cut. We were requested by the county inspector to hire a certified arborist to remove the tree limb before they can resume well digging. The county inspector specifically told me that the well contractor should be responsible for the tree service. I had to arrange the emergency tree service and that tree limb was cut by a certified arborist on the following day at 8AM which I paid $405 for. I notified Groundwater System on that day and went to the site several times, but no one showed up on that day to finish the job. It was a sunny day. I took pictures and sent to the county inspector. • The well digging crew did not come back to finish their work until two days after when weather changed, and their equipment stuck on our site. The owner called me and my general contractor asking for help demobilization of their equipment. I had to call my excavator who made special arrangement to help them out of our site on the following Monday at my expense (I paid $1,130). • After all that trouble, I received an invoice, including $2,250 standby time/access delay charges. I paid all other charges according to our contract but disputed the standby charge and sent them the emergency tree service invoice for compensation. As of today, I have not heard back from Groundwater system as regard to the dispute and emergency tree service invoice. • I will definitely not recommend this business and will not using them again.

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Mark answered the phone personally and walked us thru steps to trouble-shoot the issue ourselves before sending Duane to take care of the problem. Duane arrived within 30 minutes and we had running water within 5 minutes of his arrival. We are very impressed with his level and depth of experience and knowledge and the fact he took the time to explain our system (something no others had done in the past 30years)The commitment and professionalism of this company is unsurpassed! Thank you Thank you Thank you

My sister was so happy she wanted to kiss him

A special shout out to Duane from our horses...you are the best!

This company is a pleasure to do business with. They are straight-forward, knowledgeable, and their crew is skilled. They drilled a geothermal well for us in coordination with Adco (Air Distributing Company).
First - the pre-drilling meetings - we had a couple because the space was very tight and there was a large tree that was a concern (i.e. making sure it was not damaged). Their concern for our concerns were notable. In addition to the tree, they were going to need to use my neighbor's driveway to bring in their 40 ft drilling rig to reach the edge of our property - with some low hanging wires and a narrow area near the neighbor's house. They assured us that all could be done safely. Then they did it. How their driver backed that rig up the driveway and was able to angle it onto our property - well I watched and I am still not sure how he did it. One guy had to sit on the crain and hold up the telephone and cable wires to my neighbors home with 2x4s so as to not bring things down. The drill had to go up through a few branches of the maple we were concerned about (we thought we were going to need to trim a major branch out of) - no problem - about 20 leaves shrivelled because of the rig's blower - that was it. They drilled a 455 ft deep hole in about a day and a half.
The trench to the house was dug by a sub-contractor, Turf Works, who was every bit as good to have working on our property as Groundwater. The small hoe they brought had to create a 4 ft deep trench right up to the house (part of it under a brand new roof) and they did an excellent job.
A Groundwater crew then finished the required work both inside and outside the house - installing the pipes needed to bring the underground temperature to the heat pump. They need to go through the foundation into crawl space filled with dirt. They brought the lines up and there ran them across exhaust pipes (what they installed are insulated) so that when looking into the area through the access door it has a very neat appearance. Turf Works then returned to do the final fill-in and remove the debris (crushed gneiss rock) and re-grade the area. Turf Works also removed some other plant debris that had been created when the trench was dug. You cannot tell where the geothermal well is located and once we re-plant the area you will not be able to tell anything was done at all.
Things to know:
Drilling is messy. Groundwater put up a fence with heavy plastic to hold in the slury that was created (water is used in the drilling process) and that needed to stay there until all was done. The work is also weather dependent. After the well was dug there was almost daily rain preventing the trench from being dug for more than a week (the ground needed to dry after the rains stopped. The drilling is also pretty noisy. If you have a neighbor that sleeps during the day, they will not be happy (our neighbors were great!). And if you are having a geothermal system installed, the work takes time overall. Well, trench, running the lines, coordinating with the interior work, filling in the well/trench, removing debris - all takes time as different contractors are involved. May 9 start - May 29 finish for us.
Groundwater Systems and Turf Works were excellent to work with (Mark at Groundwater took care of scheduling with John Shultis at Turf Works - I went out to work with John when they were removing debris and re-grading the affected area). There is no dancing around required with these guys. They tell you what they can do, lay out the process and then they get the work done. I would recommend them to anyone.