Euro Stone Craft

BEWARE! Please do not use EuroStoneCraft for any home projects!! We have been battling with them since August 28, 2024 and have yet to have them take responsibility and fix a cracked counter top. In fact, they are trying to charge us $2,000 more to fix their mistake! By way of background, we hired them to install an outdoor counter top for our new patio. They came out, took measurements, and later installed the counter with cut outs for the grill and other appliances. However, they made the grill opening too small, which caused the counter to crack. When we approached them about fixing the crack, they told us the warranty was voided because the grill was not installed correctly. Upon reviewing our approved drawings, we realized that they in fact did not cut enough space for the grill and did not install the counter to match the specifications in our approved drawing. It is now October 30, 2024 and we are still in a back and forth with them. We were fooled into choosing them due to their high ratings and positive reviews, but please do not make the same mistake we did. We have also heard from several contractors that they won't work with them. Their customer service and quality are severely lacking.

Excellent experience! I went to the showroom on New Years Eve 2019. The designer/salesperson was knowledgeable and helpful, and the customer friendly showroom arranges samples by color rather than brand. In about an hour, I had made selections and signed a contract. A very careful measurer came 2 days later (Jan 2) and spent three+ hours taking precise measurements and confirming details. Shop drawings were delivered the next day (Friday) and some minor revisions were made the following Monday. A mere three days later, a great crew arrived to remove the old granite counters and install the new quartz ones. I had contracted for plumbing services as well, and the plumber arrived within an hour after the counter install was finished. Everyone I dealt with was professional, knowledgeable and helpful. Communication was excellent. They kept every promise and met or exceeded every expectation. Thank you, Euro Stone Craft!

EuroStoneCraft really blew me away with their amazing customer service, excellent price (the most competitive quote I rec'd for Ceasarstone's London Grey) and installation. Todd Layton is a DREAM to work with. He answered my MANY questions promptly and kindly and really went above and beyond to make sure I was informed and satisfied. The countertops are beautiful and exactly what we hoped for. Highly recommend!

Very straightforward; service level above expectations; quality excellent and price was very good.

On an otherwise disastrous kitchen renovation project, the work done by Euro Stone Craft was the one thing that was seamless and went as planned. I did my initial quote for Cambria Berwyn countertops via email and phone, and then came into the showroom to ask questions and look at edge profiles. They were helpful and knowledgeable. After the templating, I had several questions and a few changes, and they accommodated me. The turnaround time for scheduling the template was reasonable, and scheduling for installation was downright quick. I was worried about them getting it "right"—partly because so many people have screwed things up on this project, and partly because there were places with little tolerance for error. One example was an (almost) 45 degree angle that needed to be precise, since it followed the flooring. It was perfect. They also did a good job with the seam on the island. There was a minor installation issue, and they came out to fix it within 24 hours of my calling them. And, they followed up after the installer came to my place to make sure the issue was resolved to my satisfaction. Of note: if you need supports for your countertop (which I did, both behind the slide-in range and on the island), this isn't something that ESC does. So if you're thinking of using them, be sure to loop your general contractor/cabinet installer in on this fact. Overall, this was a very good experience, and I wouldn't hesitate to hire them again.