Cox Communication

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They're good. The internet is fine. But, with Cox television cable, periodically, the picture starts to break up briefly. That rarely happens but sometimes it's more often than others. Once in a while, the picture freezes. Recently, maybe a couple of days ago, they said it was off the air. So, there has been kind of an inconsistency there. But, the vast majority of the time, it seems to work. I've never had a problem with the internet with Cox. The pricing is fine. When rarely, we've had to call a cable person for some reason or other, they're responsive. They do come right out. The people that we've dealt with and the people at the technical support are excellent.

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I phoned Cox about a signaling problem with their cable feed and they assisted
me in fixing the problem on my end. The customer service agent talked me through
it with great patience and we were back with full service.
They took the time because I didn't know this thingy from that thingy. Great job!!

There is not enough time left in my lifetime to write all the details.  For more than 25 years I have tried to get COX to fix the issues.  Despite hundreds of phone calls and countless visits they are totally incapable of fixing the problems that assail me daily.  They have replaced every connection in my home, most of the cable and even the cable from the pole to our house and yet the problems persist.  When I call they try to get me to do the same old so called remedies, that have been done a hundred times and which have never worked.  In addition they continue ask you stupid questions that they should already know the answer to.  They keep on apologizing, but never actually do anything to resolve the issues.
One would like to think that after all these years COX would know how to run its system and how to maintain an e-mail system that actually stays up, but alas no, they cannot, will not and do not seem capable of doing so.

They're okay. They're better than the other provider. Their customer service is better. When you call, you actually get somebody. I've been pretty happy with the quality.

I had been having on and off connection issues with my cable modem. Given my engineering background I was able to discern that it was not a problem with my router and switches within the house. I need a reliable connection as my wife and I work at home full time.
Cox sent out a technician to troubleshoot my modem which had been replaced a few months ago by Cox when they upgraded to DOCSIS 3.0. The technican showed up right on time and was courteous and friendly.  He quickly troubled shooted the issue, taking the modem out to his vehicle and gave me a replacement one.
I haven't had issues since. I won't hesitate to call Cox in the future to sort out problems.

I hate to say it but my experience with Cox has now gone from REALLY TERRIBLE to worse than that!*?  
I called for an appointment yesterday, they gave me a show time of 10am - noon.  At 1230pm I called Cox to inquire about what time my appointment REALLY was? They told me they are NO LONGER IN THE CABLE INSTALLATION BUSINESS AND THAT I SHOULD CALL A CONTRACTOR!*?
So ... I took a day off from work and rescheduled a doctors appointment so that I could sit at home for an installer that was NEVER COMING!  They didn't even give me the courtesy of calling when they realized they couldn't provide the requested service?  There should be a law against unethical unprofessional contractors!*?
UNBELIEVABLE!*?

My daughter had a bad experience with them and my brother had a bad experience with my mother’s phone service. It is really hard to get them to cancel a service. They keep billing you even after you have cancelled it and that fraud they are getting away with it. Their service was terrible and they did a terrible job. I had a lot of problems with them too and that is why I switched to another company. The only thing I liked about Cox was their price, they had a better price point so the price was good but the service was terrible. Heir internet was slow and we had a lot of problems with the intensity on the cable. We had problems getting it to the house at the right intensity, I don't know why and they ended up putting a new cable line but that is not my fault. I would never use them again. They are not just a good company, at least in northern Virginia, maybe they are elsewhere.

the automated system prompts u to answer the following: do u have phone service with cox, do have wired or wireless, do u have a modem, router. the automated system scans for the problem and indicates ur not connected. I unplugged the modem, all lights were out. reconnected modem to lap top. the automated system refreshes the connection. says to go to cox website to c if connection successful. I use the automated system b/c this is a simple issue.

Old router was no longer reliable leading to poor internet service quality (I have a package of TV, Internet and phone). The technician came promptly and replaced my router. I thought he was going to repair it and hadn't expected to have to pay for a new router. Since the replacement my internet service has improved. However, it is very expensive at approximately $190/month. I plan to switch to another provider since I think the cost is excessive and the range of TV programing is very limited considering what i am paying.

Cox has pros and cons::
PROS:
Excellent tech support and customer service
CONS
Price for the product is higher than average
The services (internet and cable) do occasionally go down.  

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When I use Cox CS email services, I get a canned response that in no way addresses my problems.

I get a notice of data overages every month, yet when I try to access their "Data Usage Meter" it is Always undergoing maintenance.

I have to stay with the service until I move, hopefully to a place that has Verizion FIOS available. They have super services and Great customer Service.

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Problems with cable tv has resulted in numerous calls to Cox Customer service who were friendly and recommended a technician come to the house and replace the cable box.  The appointment was set up for Wed between 10-12.  At 1:30 I called Cox after never hearing from the technician and had to cancel.  They apologized and set up a new apt for today between 8-10.  After 10:00 today and not hearing from the tech I called Cox and they agreed with the timing of todays apt and said the tech was running late---how late they could not say.  What is very disappointing about this is the lack of communication between tech and customer.  I told the customer service person today on the phone that I could only wait one more hour for the technician today. I have now been waiting 3 hours for the technician today (plus 3,5 hrs yesterday) and have nothing but this review to show for my time.   It is now appears to be the customers responsibility to contact Cox if there is a problem with the technician.  I will call Cox now and cancel for today.  Very disappointing

So, I just got off the phone with Cox technical support for the 4th time in two weeks, and my internet and cable service still is not set up. A truck came to my house last week, but the technician wasn't able to reach the switch on the pole. He advised he would submit a request for a bucket truck to come out in the next few days. Fast forward three days and no truck showed up. It has now been almost two weeks and my services still aren't set up despite numerous calls. I called Cox and got a different response each time I spoke to someone. Needless to say, their customer service is horrible, they give conflicting information (one rep told me I would get a call back in 30 minutes. No one called. I called back the next day and a different rep told me that information was wrong and someone would cal in 1-2 days). One would think that having a customer wait almost two weeks to have services set up would be bad for business, but it's apparent Cox doesn't care about losing one customer.

I've been using them ever since they came here. I don't have any trouble with them. I had some wires that were flopping on the side of my house. The came out and grounded out their wires.

I have been using them for a long time. I have a bundle plan for the services. If there is a problem they take care of it. The service has always been good.

Their customer service is fine.  6 out of 9 of customer service experiences has went well.  I just think they don't have a lot of competition. 

I have had Cox communications for the last 5 years or so in both my homes. I use their cable, internet, and phone service. Main reason is because it's one of the only providers in my area.
It has bee a constant battle with their service. I understand that technology is not perfect. And sometimes cable will go out, as well as phone and internet. There seem to be always problems. I do call, and yes, they do come out to try and fix the problem. I pay for a DVR to record shows that I really like to watch, and more and more, there is always problems with recording them.
I try to be understanding of all the technical problems, I am more concern about the costumer service aspect of cox communications. I have had several problems, in dealing with the customer support staff. It seems that everyone is on a DIFFERENT page. One person tells me one thing, and another something else. If I was to write about all the problems I have had with bills, and with dealing with the customer support staff, I would run out of characters.
They not only need to work on the technical aspect of their service, but more importantly, doing a much better job with their customer support staff. Technically they deserve about a C, but customer service deserves nothing better than an F.

THEY DID AN EXCELLENT JOB. THE WORKERS WERE GREAT AND DID A GOOD JOB. I WOULD USE THEM AGAIN, AS WELL AS RECOMMEND THEM TO OTHERS. THE PRICE PAID WAS FAIR FOR THE JOB DONE.