Verizon Fios Richmond

Verizon FiOS is supposed to provide my landline internet and cable. I have had problems with all three. The landline has gone out numerous times. The internet speed is not fast and the internet often goes out. When watching television my channels often freeze up or just go black. I am constantly having to reboot the modem/set top box. I have had Verizon FiOS for quite awhile and have had to deal with their Customer Service. It is next to impossible to get a technician to come out. I cannot recommend Verizon or Verizon FiOS. I have had both.

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Although I got a credit and the internet speed was allegedly improved, I was and am still concerned about the price of service. We like FIOS over our former COMCAST because we had a lot of outages with Comcast. But the price is exorbitant once you get past the initial "deal" for being a new customer.

AWESOME, VERY PATIENT ND FOLLOWED UP TO MAKE SURE EVERYTHING WAS WORKING PROPERLY

Installer was prompt, courteous and quick. No problems since.

The person I spoke with could not do anything about the fees but after looking at my account, he found some ways to bundle things a little differently so that I could save some money on my monthly bill. In other words he found a mutually beneficial solution to my situation. I still feel that the monthly fees are too high but that is true of every service provider in the TV/Phone/Internet business. I have many examples of poor customer service from a previous provider, from rude and indifferent agents to clueless technicians. I appreciate that I got to deal with a helpful and courteous agent who acted as though my business was important to him. That's a key factor to me and will go a long ways in keeping me as a customer.